Unacceptable Service (Hair in Beer) and Discrimination Experienced at Barracuda Taphouse from the staff person Chris and one of the security guy (Unfortunately, I don’t know his name).Dear Barracuda Taphouse Management,I am writing to express my profound dissatisfaction with the service my friend and I received at your establishment in Coconut Grove, Miami, on January 26, 2024. Our experience was not only unpleasant but also deeply troubling due to the behavior of your staff.Upon deciding to order a beer pitcher, we were taken aback by the bartender's approach. He rudely questioned our ability to afford it, which was embarrassing and entirely inappropriate. Such behavior is unacceptable in any customer service setting.The situation worsened when we discovered a hair inside and outside the jug. Expecting a basic level of hygiene, we brought this to the attention of the staff, hoping for a simple replacement. Astonishingly, our complaint was met with outright denial and disrespect. The bartender dismissed our concern, refused to replace the pitcher, and insinuated that we were lying by discarding the evidence.Further, the involvement of the bouncer, who supported the bartender's decision and asked us to leave, added to our distress. Not only was this a clear neglect of customer service, but it also felt like a case of racial discrimination, making us feel targeted and unwelcome.Such treatment is not only a violation of hospitality standards but also raises health concerns, as foreign objects in food and drink pose a risk to customers. The refusal to acknowledge and rectify a genuine complaint reflects poorly on your establishment.We expected a pleasant evening at Barracuda Taphouse but instead left feeling disrespected and discriminated against. I urge you to address this issue promptly to ensure no other customers experience such unacceptable service.NEVER EVER WILL RECOMMEND THIS PLACE TO ANYONE!!I want apology from your staff and my refund back.
Atmosphere: 1
Food: 1
Service: 1
Marla Reyes
Great as always
Atmosphere: 5
Food: 5
Service: 5
Jorge Gonzalez
Great food and service. High recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Snapper Sandwich
Joel Garcia
Great atmosphere and friendly staff. A lot of options that are not available at other bars! Will come back again
Atmosphere: 5
Food: 5
Service: 5
Gabriela P.
My fave spot. Friendly and fast staff!!!Consistent every time Always get the Mahi sandwich!!!
Rachel G.
Had a great meal the other night! Service was great, friendly bartenders, ours Chris was really nice and made good recommendations. The food is next level - not what I was expecting for a bar vibe, I had a delicious mahi plate with rice and beans that had so much flavor. Really great weekday spot!
Joginder B.
Unacceptable Service and Discrimination Experienced at Barracuda Taphouse from the staff person name Chris and the security guy (unfortunately, I don't know his name). I am writing to express my profound dissatisfaction with the service my friend and I received at your establishment in Coconut Grove, Miami, on January 26, 2024 at 11 pm. Our experience was not only unpleasant but also deeply troubling due to the behavior of your staff. Upon deciding to order a beer pitcher, we were taken a back by the bartender's approach. He rudely questioned our ability to afford it, which was embarrassing and entirely inappropriate. Such behavior is unacceptable in any customer service setting. The situation worsened when we discovered a hair inside and outside the jug. Expecting a basic level of hygiene, we brought this to the attention of the staff, hoping for a simple replacement. Astonishingly, our complaint was met with outright denial and disrespect. The bartender dismissed our concern, refused to replace the pitcher, and insulted that we were lying by discarding the evidence. Further, the involvement of the bouncer, who supported the bartender's decision and asked us to leave, added to our distress. Not only was this a clear neglect of customer service, but it also felt like a case of racial discrimination, making us feel targeted and unwelcome. Such treatment is not only a violation of hospitality standards but also raises health concerns, as foreign objects in food and drink pose a risk to customers. The refusal to acknowledge and rectify a genuine complaint reflects poorly on your establishment. We expected a pleasant night at Barracuda Taphouse but instead left feeling disrespected and discriminated against. I urge you to address this issue promptly to ensure no other customers experience such unacceptable service. NEVER EVER RECOMMEND ANYONE TO THIS PLACE!! This is my first time worst experience ever. I want my refund back and an apology from the staff person name Chris and that security guy!
Aguasanta Gomez
Bartender kicked us out of the outside tables. Place is empty on a Wednesday night. I’m a regular at this place. Never coming back.
Amazing institution in the heart of the Grove. If you’re looking to avoid the Miami glitz, and simply want a bar that feels like older Miami, that serves great food, and has an awesome vibe, Barracuda is where it’s at.
Emily I.
One of the best spots in the Grove! Great food, beer, and bar games. The decor is very fun--there is certainly a lot to look at inside. Have to give a shoutout to all the amazing bartenders, but Chris, Matt, and Lauren are especially awesome! Can't recommend this spot enough!
Mike Farlow
Fish and chips really hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Waffle Fries
Uto Zevetse
Bar selling simple well made foodParking: Expensive public parking at $10 per hour at least on Friday night, time we visited
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fish and Chips
Moataz S.
I have been in this place 2 times the first time they got my food undercooked didn't do anything about it and I ate and left this time it was overcooked I decided not to eat it and give it back and ask for a refund she threw the plate infront of me in the garbage never apologized about the mistake. Very bad service, zero professionalism and the person that makes the food hve zero experience how to cook don't usually leave bad reviews like that but this place deserves it
Da best all around hands
Atmosphere: 5
Food: 5
Service: 5
Very good selection
Unacceptable Service (Hair in Beer) and Discrimination Experienced at Barracuda Taphouse from the staff person Chris and one of the security guy (Unfortunately, I don’t know his name).Dear Barracuda Taphouse Management,I am writing to express my profound dissatisfaction with the service my friend and I received at your establishment in Coconut Grove, Miami, on January 26, 2024. Our experience was not only unpleasant but also deeply troubling due to the behavior of your staff.Upon deciding to order a beer pitcher, we were taken aback by the bartender's approach. He rudely questioned our ability to afford it, which was embarrassing and entirely inappropriate. Such behavior is unacceptable in any customer service setting.The situation worsened when we discovered a hair inside and outside the jug. Expecting a basic level of hygiene, we brought this to the attention of the staff, hoping for a simple replacement. Astonishingly, our complaint was met with outright denial and disrespect. The bartender dismissed our concern, refused to replace the pitcher, and insinuated that we were lying by discarding the evidence.Further, the involvement of the bouncer, who supported the bartender's decision and asked us to leave, added to our distress. Not only was this a clear neglect of customer service, but it also felt like a case of racial discrimination, making us feel targeted and unwelcome.Such treatment is not only a violation of hospitality standards but also raises health concerns, as foreign objects in food and drink pose a risk to customers. The refusal to acknowledge and rectify a genuine complaint reflects poorly on your establishment.We expected a pleasant evening at Barracuda Taphouse but instead left feeling disrespected and discriminated against. I urge you to address this issue promptly to ensure no other customers experience such unacceptable service.NEVER EVER WILL RECOMMEND THIS PLACE TO ANYONE!!I want apology from your staff and my refund back.
Atmosphere: 1
Food: 1
Service: 1
Great as always
Atmosphere: 5
Food: 5
Service: 5
Great food and service. High recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Snapper Sandwich
Great atmosphere and friendly staff. A lot of options that are not available at other bars! Will come back again
Atmosphere: 5
Food: 5
Service: 5
My fave spot. Friendly and fast staff!!!Consistent every time Always get the Mahi sandwich!!!
Had a great meal the other night! Service was great, friendly bartenders, ours Chris was really nice and made good recommendations. The food is next level - not what I was expecting for a bar vibe, I had a delicious mahi plate with rice and beans that had so much flavor. Really great weekday spot!
Unacceptable Service and Discrimination Experienced at Barracuda Taphouse from the staff person name Chris and the security guy (unfortunately, I don't know his name). I am writing to express my profound dissatisfaction with the service my friend and I received at your establishment in Coconut Grove, Miami, on January 26, 2024 at 11 pm. Our experience was not only unpleasant but also deeply troubling due to the behavior of your staff. Upon deciding to order a beer pitcher, we were taken a back by the bartender's approach. He rudely questioned our ability to afford it, which was embarrassing and entirely inappropriate. Such behavior is unacceptable in any customer service setting. The situation worsened when we discovered a hair inside and outside the jug. Expecting a basic level of hygiene, we brought this to the attention of the staff, hoping for a simple replacement. Astonishingly, our complaint was met with outright denial and disrespect. The bartender dismissed our concern, refused to replace the pitcher, and insulted that we were lying by discarding the evidence. Further, the involvement of the bouncer, who supported the bartender's decision and asked us to leave, added to our distress. Not only was this a clear neglect of customer service, but it also felt like a case of racial discrimination, making us feel targeted and unwelcome. Such treatment is not only a violation of hospitality standards but also raises health concerns, as foreign objects in food and drink pose a risk to customers. The refusal to acknowledge and rectify a genuine complaint reflects poorly on your establishment. We expected a pleasant night at Barracuda Taphouse but instead left feeling disrespected and discriminated against. I urge you to address this issue promptly to ensure no other customers experience such unacceptable service. NEVER EVER RECOMMEND ANYONE TO THIS PLACE!! This is my first time worst experience ever. I want my refund back and an apology from the staff person name Chris and that security guy!
Bartender kicked us out of the outside tables. Place is empty on a Wednesday night. I’m a regular at this place. Never coming back.
Service: 1
Restaurantji Recommends
Amazing institution in the heart of the Grove. If you’re looking to avoid the Miami glitz, and simply want a bar that feels like older Miami, that serves great food, and has an awesome vibe, Barracuda is where it’s at.
One of the best spots in the Grove! Great food, beer, and bar games. The decor is very fun--there is certainly a lot to look at inside. Have to give a shoutout to all the amazing bartenders, but Chris, Matt, and Lauren are especially awesome! Can't recommend this spot enough!
Fish and chips really hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Waffle Fries
Bar selling simple well made foodParking: Expensive public parking at $10 per hour at least on Friday night, time we visited
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fish and Chips
I have been in this place 2 times the first time they got my food undercooked didn't do anything about it and I ate and left this time it was overcooked I decided not to eat it and give it back and ask for a refund she threw the plate infront of me in the garbage never apologized about the mistake. Very bad service, zero professionalism and the person that makes the food hve zero experience how to cook don't usually leave bad reviews like that but this place deserves it