Charcoals Latin Grill

The meal was satisfying and filling.

Went with my daughter and order 2 ribeye steak , horrible , super hard very bad quality of meats , we didn’t eat the food nor the drinks and they still charged us 90 percent of the bill . I will never go back . This place is horrible .

Atmosphere: 3

Food: 1

Service: 1

Service is Ok. Nothing out of this world. Food is not so good specially for the price. First and last time coming. Ambiance is ok. Loud music since it is in the middle of the mall…

Atmosphere: 4

Food: 2

Service: 3

Amazing food and service. Will definitely be returning. A hidden gem by all means. Ask for Maricel and you won't be sorry...

Atmosphere: 5

Food: 5

Service: 5

Disappointed Return Visit
I’ve been to Charcoals before and always had excellent food and service, but unfortunately, this visit was a major letdown.
The mariquitas were cold and stale, and the chicken tasted off, not what I expected from a place I’ve previously enjoyed. The service was equally disappointing. Our server was rude and condescending. didn’t ask what sides we wanted, and just brought out rice and plantains without saying a word. He practically shoved the food onto the table and never came back to check on us. We had to flag him down just to get the appetizer we ordered.
This experience really changed my opinion of the restaurant. Hoping it was just an off day, but based on this visit, I’m not sure I’ll be returning anytime soon.

Atmosphere: 1

Food: 1

Service: 1

I visited Charcoals Latin Grill at Dolphin Mall and was more than satisfied with the experience. I tasted Churrasco Presidente, which was juicy, tender and tasted spectacular. The portion was generous and came with 2 hearty sides that we could choose from several that completed a dish worth recommending We also ordered the Pork Ribs, which were perfectly cooked: soft, easily detached from the bone and with a delicious marinade that highlighted the flavor without dulling it. The prices are very accessible, considering the quality and size of the portions. You can enjoy premium cuts of meat without overspending, which makes it an excellent choice within the mall. The waiters’ attention was impeccable: fast, attentive and always with a smile. They explained the menu options and recommended combinations that were really worthwhile

I had high hopes for Charcoal's Latin Grill, but unfortunately, it didn’t deliver. The photos on the menu alone were enough to steer me away from ordering a steak—if you're charging steakhouse prices, at least make it look appetizing.

I ended up ordering a cheeseburger medium rare. To their credit, it came out at the right temp—but that’s where the praise stops. It had zero flavor. Like, did the cook just forget to season it altogether? Fries were decent, probably the best thing on the plate.

What really rubbed me the wrong way though: forced gratuity. Look, I always tip—and tip well—but when it's mandatory and not clearly posted anywhere? That’s a no-go. If I had seen it beforehand, I would’ve walked right out. That kind of thing needs to be made clear to customers, not slapped on the bill as a surprise. This isn't Morton’s by any stretch; it's more like a low-end Latin spot trying to punch above its weight. My bank even offered to reverse the gratuity charge, so I'm still weighing that decision.

In short: overpriced, under-seasoned, and lacking transparency. Won’t be coming back.

Atmosphere: 2

Food: 2

Service: 3

Good food good services

Horrible overpriced, bland , almost tasted microwaved from the previous day food. Never again.

Atmosphere: 1

Food: 1

Service: 3

Good place to eat during your shopping at Dolphin Mall. Little noise outside, but the food was good and we were well treated by the staff. Recommend.

Atmosphere: 3

Food: 4

Service: 5

Good rib eye platter!!

Atmosphere: 5

Food: 5

Service: 5

Best meat i tasted waiter was fantastic we got our food quickly and its not to loud

Atmosphere: 5

Food: 5

Service: 5

Horrible table service from the gentleman, and they include the tip for you. Chicken was like trying to eat a rubber band, and the rice was mooshy.
I took 3 bites, paid the bill to never return. So 😡 😡

I tried to eat my food, but it was mostly fat. The servers only spoke Spanish to me, and left me sitting without any follow up.
As I write this, I'm waiting for anyone to bring me a bill so I can just leave.
NEVER AGAIN.

Atmosphere: 3

Food: 1

Service: 1

Best chicken churrasco in mami. My gf had the picanha which was delicious. Served huge portions. We were very happy. Price was also great ! Will be back soon

Atmosphere: 5

Food: 5

Service: 5