The Cheesecake Factory

Excellent…

If I could rate this 0 stars I would. Let’s begin with the fact that we were a table of 9 to accommodate… the wait time was 30-40 mins and we were ok with waiting given the amount of us. Table of 5 adults and 4 kids. The server was sweet but not too knowledgeable on the plate questions we had. Nonetheless we ordered 1 appetizer, 3 alcoholic beverages and the kids each had their own soft drink. My husband wanted a pink sauce pasta in vodka sauce but not spicy with breaded chicken, she stated the closest to that was the 4 cheese pasta because she would have to see what the computer would do if she put *no spicy* on the spicy rigatoni vodka pasta. So we went with her suggestion… was not what we wanted but my husband was starving. When they brought my father’s plate and mine, which were 2 dinner combinations: I have the Shrimp Scampi & Steak Diane and my father had the Steak Diane $ Herb Crusted Salmon. His Salmon looked like a slice of sashimi of how tiny it was and there was nothing herb crusted about it lol, the “steak” was 3 diced piece of meat under the mushrooms. To tell you that the size of the plate was only filled by 1/4 is an overstatement, they drizzled a white sauces on the remaining space of where the food should be plated and since he subbed the mash potatoes for asparagus, the plate was more than $31 for that alone. I had the same 3 diced pieces of steak and the shrimp was tiny with tomatoes and garlic and a straight line of mashed potatoes down the middle.

I called the waiter over and then came my moms plate which was the “Carne Asada” - same thing, the plated food was 1/4 of the plate, the diced meat was under STRINGS on onion and green peppers… like how bad is the situation economically for Cheesecake Factory that they want to charge $30 for 3 diced pieces of meat. The waiter was so embarrassed she took the plate before I could ever photograph it, she asked if I wanted anything else, I just asked for the shrimp scampi plate. Before the plate came she said she had called the manager over and the manager passed us 2 times before he even stopped and all he did was ask “so you ordered the shrimp scampi because you didn’t like your combination plate?” And I said yes, actually I’m baffled at how you all want to charge $30 for a plate and serve it only to 25% of its capacity. I told him, we are here to celebrate my kids piano recital success and what a disappointment this has been, we could’ve eaten such a better meal at any other restaurant. The audacity. He responded “ok, I will check on the scampi for you”

Did not apologize about anything, did not comp anything, the bill total was $284 out of which only 2 of the kids ordered food and the rest were soft drinks and the appetizer and the drinks. No one refilled the kids soft drinks, the waiter prior to them bringing my shrimp scampi plate brought my husband a container for his plate which he was no longer interested in eating because it was ice cold by the time my food got there and he was trying to wait for me so I wouldn’t be eating alone.

We will not be retuning. We have officially crossed off The Cheesecake Factory as an option to dine out over the weekends. Check out Cucina Moderna on Miramar Pkwy and Red Road for a real plate of food, satisfying and delectable and you won’t even spend a fraction of what we spent tonight. This was trash, we literally just flushed our hard earned money down the drain on this sitting.

Atmosphere: 1

Food: 1

Service: 3

I recently dined at The Cheesecake Factory, and unfortunately, my experience was marred by the service provided by our server, Ivanna. From the moment we were seated, it was clear that her attitude was less than welcoming. Rather than making us feel valued as customers, she seemed indifferent and even a bit dismissive.

Once our food arrived, it became evident that Ivanna had no interest in ensuring our dining experience was enjoyable. She failed to check in on our table, leaving us to fend for ourselves with no refills on drinks or inquiries about how the food tasted. It was incredibly frustrating to feel overlooked, especially in a place known for its vibrant atmosphere and attentive service.

Her inattentiveness was not just disappointing; it was unacceptable. We felt like mere afterthoughts rather than valued guests. I left feeling unsatisfied not just with my meal but with the overall experience, largely due to Ivanna's lack of professionalism and care. I hope management addresses this issue, as it certainly detracted from an otherwise enjoyable restaurant.

Atmosphere: 2

Food: 1

Service: 1

Servers are inexperienced and indifferent when it comes to how long a customer has been waiting for their food, obviously a server isn’t responsible for when the food comes out, thats the kitchen. But, the server can check on you, maybe bring fresh bread, and inform their table of the difficulties the kitchen is facing at this high volume time. None of these things were done for me and my family. If you are hungry or pressed for time, I suggest you go elsewhere. If you have an hour and a half to kill? Go crazy, thats probably how long your food will take.

Atmosphere: 3

Food: 3

Service: 1

Wonderful service. The meals are superb.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Salad, Avocado

It was my first time and it went above and beyond my expectations. My waiter, Taylor I believe, was great, super recommended. Wish to be back soon

Atmosphere: 5

Food: 5

Service: 5

We went to cheesecake as a family this past weekend and the service was the most disturbing thing we have ever experienced. Our server “jojo” forgot to place a portion of our order, after a lengthy wait he came and told us he had forgotten, we understood and requested he add it, when the food finally arrives we’re missing an entre he says he’s going to check, then he said the kitchen had it sitting at the window for an hour that they’ll make me a fresh one, then he shows up 2 min later with the entree made incorrectly. We request to speak to a manager, he comes over, we explain, he compensates us. The server returns and starts laughing and asks “ you caught me bullshitting right” we were confused as to why he would be telling us this. When the tab comes he had never added the plate, then requested we give him our card after we paid to apparently credit us… what a disaster. Honestly a very unpleasant experience.

Atmosphere: 1

Food: 1

Service: 1

As always great food

Atmosphere: 5

Food: 5

Service: 5

I know it was busy however when I say the wait was long and waiter took so long to attend to us .The section we were seated had 3 servers assigned and it was not busy .The manager I believe in the blue shirt passed us 5times and never once asked if we were being helped .20mins pass and that’s when I have to ask for bread .Service was extremely poor this time around.Managers need to start checking on tables too

Atmosphere: 3

Food: 4

Service: 1

Wait time and customer service

Amazing food and service every time I come here. The fettuccine alfredo with shrimp is amazing along with the vanilla bean cheesecake which is very light.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Celebration Cheesecake, Red Velvet Cheesecake

The best of the Dadeland area, good food, good quantity, good price and top service

Atmosphere: 5

Food: 5

Service: 5

The worst manager service ever did not want acknowledge that the bathrooms were dirty. You could tell they haven’t been cleaned in hours. No stalls had toilet paper whatsoever.

Atmosphere: 5

Food: 3

Service: 1

Just proud of their food💲💲

Atmosphere: 4

Food: 5

Service: 5

Smokehouse BBQ Burger.
Amazing crispy oignons rings into.
Top notch service.
Menu with pictures available online.

Atmosphere: 5

Food: 5

Service: 5