This is the best chipotle in the US and I have been to many. It’s all about the chicken.
Atmosphere: 5
Food: 5
Service: 5
Michael Krilivsky
Worst service I’ve ever had at a Chipotle
This was hands down the worst Chipotle experience I’ve ever had.
My friend and I walked in and waited at the food line. The employee who had just finished serving a customer looked directly at us, put her head down, and walked away. I then made eye contact with another employee behind the line — same thing. Head down, walked away. No explanation, no acknowledgment, nothing.
After standing there confused, we finally asked the cashier if someone was going to help us. The response was essentially that they didn’t have gloves on and would need to wash their hands. Fine — but instead of stepping up, they asked people in the back to help. Those employees looked at us like we were an inconvenience, shook their heads “no,” and clearly didn’t want to come over. Eventually, one employee begrudgingly washed her hands, put on gloves, and came to make our food with very poor body language and attitude.
When she started making my burrito, I very politely asked if it could be rolled like a normal burrito — a rectangle — instead of the circular/square shape this location always seems to do. She said “okay,” then proceeded to ignore the request entirely, dumping everything directly into the center of the tortilla and rolling it into a square. That’s not how burritos are supposed to be made, and it makes them fall apart.
When I mentioned it, she said, “That’s how Chipotle trains us to make them.” If that’s true, that’s extremely concerning — because no burrito should be a square, and no training should ignore basic food presentation or customer requests.
Between the employees actively avoiding customers, the terrible attitude, and the lack of basic burrito-making skills, this location clearly has a management and training problem. I’ve been to many Chipotles — this one is by far the worst.
I won’t be returning unless something seriously changes.
Atmosphere: 1
Food: 2
Service: 1
Muhammed Ali
if you see the girl with the greyish/blueish dyed hair in the line making the bowls.. do yourself and walk right back out. disgusting attitude as if us customers are disrespecting her by being there. rolls her eyes every 3 seconds and cuts you off when taking your order. she also skimped the 2 guys before me on their chicken portions, ignored them when they complained, and then skimped me with a half scoop.. forcibly making both of the 2 before me reluctantly ask for double protein. the guy behind me witnessed the same thing and just asked for double protein right off the bat. if i go again next time and she’s working, i promise you im having her make the bowl with double and extra everything and then walking right out when she’s done. cashier wasn’t far behind her in her attitude.
Atmosphere: 1
Food: 1
Service: 1
Shoeya Modi
Oh my god, the attitude I was given by the people working here was crazy, they wouldn't serve me properly, they literally forgot to put my side of tortillas inside my bag, and when I went back with my receipt, they condesendingly told me that I forgot to remind them. Like bro, the attitude is wild by the kids working here, they looked like 18 years old, fresh out of high-school with absolutely no filter. F tier staff.
Atmosphere: 1
Food: 3
Service: 1
Ben Katz
Pains me to write this but this location is AWFUL. Workers are unprofessional. Location is very very dirty. Worker was blowing gum bubbles while serving food today which must be a health code violation. GO ELSEWHERE
Atmosphere: 1
Food: 1
Service: 1
estrella azul
Burrito 🌯🫶🏻🫶🏻🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Kenny Jones
Don’t get in line it always moves very slow
Omar Herrera
The girl at the cash register today, Tuesday, December 9th (5:30 PM), was very rude and ill-mannered. She practically threw my food and drink at me. EXTREMELY RUDE.
Atmosphere: 1
Service: 1
CarlO5 PALA
Good place to eat, and I must say that the cashier provides wonderful service. Without a doubt, he must be employee of the month, and he is also very handsome.
Atmosphere: 5
Food: 3
Service: 5
Demian Kaled Lopez Gamez
The service every time I come it’s so terrible that it’s actually funny to watch, tiniest portions in world history plus that they never have things ready and the staff looks like they hate putting rice in a bowl, at this point it’s just entertainment on how awful the experience is 😂
It’s a disaster. Outrageously overpriced. The soda fountain is basically always broken —and they know it— yet they still sell you the cup just to hand you a bottled Coke and charge you for both like it’s liquid gold. Twenty bucks for a soulless, lukewarm burrito is an insult. Chipotle has stopped being a restaurant and turned into a lottery where they hire whoever wanders in off the sidewalk. None of this is worth it anymore
Atmosphere: 1
Food: 1
Service: 1
AyJay DeLeon
It’s always very busy so I can not fault them at that it is place to grab and go, if you need time to order probably not the stop your looking for. The line moved quick the new steak was very good and we sat in a shared table but was not rushed and got to enjoy our food
Atmosphere: 3
Food: 4
Service: 3
Chakib Beniouri
Very good experience
Atmosphere: 4
Food: 5
Service: 4
Sebastian Novak
this is my favorite place in the entire world
Atmosphere: 5
Food: 5
Service: 5
Breon James
The fact that they have one person sometimes two people on the line is insane in Brickell Miami. They definitely need to hire more people to efficiently deal with the customer volume.
This is the best chipotle in the US and I have been to many. It’s all about the chicken.
Atmosphere: 5
Food: 5
Service: 5
Worst service I’ve ever had at a Chipotle
This was hands down the worst Chipotle experience I’ve ever had.
My friend and I walked in and waited at the food line. The employee who had just finished serving a customer looked directly at us, put her head down, and walked away. I then made eye contact with another employee behind the line — same thing. Head down, walked away. No explanation, no acknowledgment, nothing.
After standing there confused, we finally asked the cashier if someone was going to help us. The response was essentially that they didn’t have gloves on and would need to wash their hands. Fine — but instead of stepping up, they asked people in the back to help. Those employees looked at us like we were an inconvenience, shook their heads “no,” and clearly didn’t want to come over. Eventually, one employee begrudgingly washed her hands, put on gloves, and came to make our food with very poor body language and attitude.
When she started making my burrito, I very politely asked if it could be rolled like a normal burrito — a rectangle — instead of the circular/square shape this location always seems to do. She said “okay,” then proceeded to ignore the request entirely, dumping everything directly into the center of the tortilla and rolling it into a square. That’s not how burritos are supposed to be made, and it makes them fall apart.
When I mentioned it, she said, “That’s how Chipotle trains us to make them.”
If that’s true, that’s extremely concerning — because no burrito should be a square, and no training should ignore basic food presentation or customer requests.
Between the employees actively avoiding customers, the terrible attitude, and the lack of basic burrito-making skills, this location clearly has a management and training problem. I’ve been to many Chipotles — this one is by far the worst.
I won’t be returning unless something seriously changes.
Atmosphere: 1
Food: 2
Service: 1
if you see the girl with the greyish/blueish dyed hair in the line making the bowls.. do yourself and walk right back out. disgusting attitude as if us customers are disrespecting her by being there. rolls her eyes every 3 seconds and cuts you off when taking your order. she also skimped the 2 guys before me on their chicken portions, ignored them when they complained, and then skimped me with a half scoop.. forcibly making both of the 2 before me reluctantly ask for double protein. the guy behind me witnessed the same thing and just asked for double protein right off the bat. if i go again next time and she’s working, i promise you im having her make the bowl with double and extra everything and then walking right out when she’s done. cashier wasn’t far behind her in her attitude.
Atmosphere: 1
Food: 1
Service: 1
Oh my god, the attitude I was given by the people working here was crazy, they wouldn't serve me properly, they literally forgot to put my side of tortillas inside my bag, and when I went back with my receipt, they condesendingly told me that I forgot to remind them. Like bro, the attitude is wild by the kids working here, they looked like 18 years old, fresh out of high-school with absolutely no filter. F tier staff.
Atmosphere: 1
Food: 3
Service: 1
Pains me to write this but this location is AWFUL. Workers are unprofessional. Location is very very dirty. Worker was blowing gum bubbles while serving food today which must be a health code violation. GO ELSEWHERE
Atmosphere: 1
Food: 1
Service: 1
Burrito 🌯🫶🏻🫶🏻🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Don’t get in line it always moves very slow
The girl at the cash register today, Tuesday, December 9th (5:30 PM), was very rude and ill-mannered. She practically threw my food and drink at me. EXTREMELY RUDE.
Atmosphere: 1
Service: 1
Good place to eat, and I must say that the cashier provides wonderful service. Without a doubt, he must be employee of the month, and he is also very handsome.
Atmosphere: 5
Food: 3
Service: 5
The service every time I come it’s so terrible that it’s actually funny to watch, tiniest portions in world history plus that they never have things ready and the staff looks like they hate putting rice in a bowl, at this point it’s just entertainment on how awful the experience is 😂
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
It’s a disaster. Outrageously overpriced. The soda fountain is basically always broken —and they know it— yet they still sell you the cup just to hand you a bottled Coke and charge you for both like it’s liquid gold. Twenty bucks for a soulless, lukewarm burrito is an insult. Chipotle has stopped being a restaurant and turned into a lottery where they hire whoever wanders in off the sidewalk. None of this is worth it anymore
Atmosphere: 1
Food: 1
Service: 1
It’s always very busy so I can not fault them at that it is place to grab and go, if you need time to order probably not the stop your looking for. The line moved quick the new steak was very good and we sat in a shared table but was not rushed and got to enjoy our food
Atmosphere: 3
Food: 4
Service: 3
Very good experience
Atmosphere: 4
Food: 5
Service: 4
this is my favorite place in the entire world
Atmosphere: 5
Food: 5
Service: 5
The fact that they have one person sometimes two people on the line is insane in Brickell Miami. They definitely need to hire more people to efficiently deal with the customer volume.
Atmosphere: 1
Food: 2
Service: 1
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