El Palacio de los Jugos
8700 SW 8th St, Miami
(786) 631-3733
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Variety of food! Good portions and fresh food. They have everything. I go back all the time. Customer service is a point that needs improvement.
Atmosphere: 4
Food: 5
Service: 3
It's buffet style restaurant, all Cuban food, big portions, reasonable price, nothing fancy but this particular is one of the best locations, is clean, AC is available but the parking is limited.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Ajiaco
The incredible variety, good prices and excellent service
Atmosphere: 5
Food: 5
Service: 5
Terrible Customer Service – Avoid This Location
I have repeatedly experienced rude and unprofessional service at this location, but my most recent visit was the final straw. I ordered a green juice and simply requested that it be strained—something I am paying for and should receive as requested. Instead, the employees, Yaritza, Netty, and other employees, refused, giving multiple excuses, first claiming they had "other customers to attend to" and then contradicting themselves by saying they "don't strain juices."
When I asked to speak to a manager, I was told there was none available. How is a business running without management present to handle customer concerns? The lack of professionalism, refusal to accommodate basic requests, and overall dismissive attitude from the staff are completely unacceptable.
If you value respect, quality service, and getting what you pay for, I strongly advise avoiding this location. I will be sharing my experience on social media to make others aware of the type of treatment customers can expect here.
Terrible Customer Service – Avoid This Place
I have had several unpleasant and unprofessional experiences at this location, but my last visit was the worst. I ordered a green juice and only asked for it to be strained, something I am paying for and should receive as I ordered. Instead of complying with a reasonable request, the employees Yaritza, Netty and other employees, giving different excuses. First they said they had "other customers to serve" and then they contradicted themselves by saying that 'they don't strain the juices.'
When I asked to speak to a manager, I was told there were none available. How can a business function without someone in charge to solve problems with customers? Lack of professionalism, refusal to comply with basic requests and indifferent attitude of staff are unacceptable.
If you value respect, good service, and getting what you pay for, I recommend you avoid this place. I will share my experience on social media so that more people know the kind of deal they offer here.
Atmosphere: 1
Food: 2
Service: 1
Excellent restaurant
Atmosphere: 5
Food: 5
Service: 5
Food is delicious, but ladies that work here are very rude. Like they are mad all the time. Every time I come here same bad attitude from the ladies.
Atmosphere: 1
Food: 5
Service: 1
I had a great experience. The service is wonderful. The lady who helped me was very friendly and nice. She was very fast. The food was delicious. I asked for a “completa” with congris, pulled pork, and fried plantains. Absolutely amazing. They have many other food options that are excellent. Great variety and value for the price. They also offer juice, desserts, and other tropical fruits. We are outside and everything was clean and organized. Recommend 100%.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork
Bad timing on my part since their café machine was broken. Otherwise, I would have probably rated them higher.
Atmosphere: 4
Food: 4
Service: 4
What a wonderful place. I was reunited with all my Latin flavors, fruits, huge and creamy avocados, juices of all flavors, Andean and Central American sweets, very good service and a wide variety of Latin food. All delicious.
Atmosphere: 5
Food: 5
Service: 5
Worst place to order from, worst customer service, ordered online and they cancelled my order without notifying me and when called to get answers, they said is not their fault and hung up the phone
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Poor customer service
Atmosphere: 3
Food: 4
Service: 3
This place is insanely good. The moment you walk in, you don't even know where to go first! The servings are huge! The food is excellent and not expensive for what you get. 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paella
A place with a very good variety of foods and very good preparation with very competitive prices
Atmosphere: 5
Food: 5
Service: 5
Excellent affordable prices on a variety of Spanish Cuban food. Paella 9.99 with one side order. This week. It’s $20-$30 elsewhere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ajiaco, Paella
Very rich variety of Creole food.
Atmosphere: 4
Food: 5
Service: 4
Loading...