Pollo Tropical
$ • Chicken, Fast Food, Latin American
Hours:
11670 SW 152nd St, Miami
(305) 232-8840
About Pollo Tropical
Customers' Favorites
Pollo Tropical Reviews
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Good and service is very poor.
Employees seem to comment out loud if you complain about beverage not being well carbonated. Which seemed to be very rude, manager in area and didn’t say anything to employees comments.
Chicken was definitely a day old, we were the first to come in expecting juicy fresh chicken and it was dry and tasteless. Definitely do not recommend
I was here tonight had a pretty large order. Before leaving the window I asked the cashier was everything there he replied yes, I drive off, only to find out my order was incomplete. I was missing my rice and beans and the sauces that I ordered. I tried calling in trying different prompts all four I tried I was asked to leave a message on all four. I drove back over only to have to stand in line and wait behind five people who are already waiting for orders. I never got...read full review
Ratings
Menu
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
People in Miami Also Viewed
Pollo Tropical is a popular restaurant known for its great food and excellent customer service. The restaurant offers an assortment of delicious menu items, and it features a kid-friendly and wheelchair-accessible atmosphere. Customers have enjoyed wonderful experiences, particularly with the outdoor seating and accommodations for their dogs. The restaurant is recognized for its fast food at a good price and has expanded its offering of dishes.
This location is large, clean, and well-lit, delivering food that is tasty and consistent with other locations. Recent reviews highlight the amazing smell from the gas station next door, which prompted customers to check it out. Many enjoyed the family meal that fed six people, especially praising the chicken Quesadillas and chicken sandwich, which were described as amazing and great, respectively. Some pickles seem to be made in house, adding to the quality. Friendly service is a common theme, with staff like Ailen receiving special praise for greeting guests, making recommendations, and providing excellent customer service. The environment is clean and nice, with many saying it’s the best Pollo Tropical in Miami. The Tropical Trio is often highlighted as exquisite, and overall, customers find the food cooked to a magnificent and delicious level. Despite some comments about service that could be warmer, the overall experience remains positive, and the restaurant continues to be recommended for its value, wholesomeness, and friendly atmosphere.