Pizza Hut in Middleburg

“We live just half a mile from this location and order frequently for both delivery and in-store pickup. Unfortunately, one recurring issue has pushed us to stop ordering delivery altogether and now only pick up in person, and even that has become uncomfortable.

Whenever we order online and prepay (including selecting a tip in advance), there is one employee in particular who always prompts us again for an additional tip at pickup. We clearly explain that everything has already been handled online, and her response is that she “has to ask.” The problem is… when she is not working, no one asks. Additionally, the Crosshill Blvd location does not prompt for tips on prepaid pickup orders either. This makes it feel more like pressure than policy.

The ONLY interaction we have with this employee is being asked to tip again… despite no additional service being provided, and that’s uncomfortable. As a service business owner myself, I fully understand the importance of tipping and always take care of service workers appropriately. However, I don’t believe customers should feel pressured for extra gratuity after prepaying, especially for pickup orders.

This location would benefit from clearer policies and additional customer service training so guests aren’t put in awkward situations. We love the convenience and the food, but this experience has been consistently off-putting.“

“Last Sunday, I visited the Middleburg Pizza. I wanted a special order that isn't available online. The person who was at the register completely understood what I wanted. We figured out how to place my order online so that I could get the right pricing. My Pizza was delicious. He had informed me up front it would take longer because of all the toppings on the Pizza. Thanks to him for taking the time to deal with my special request. I will be back because they clearly care about satisfying their customers and making a quality pizza.“