Pizza Hut in Jacksonville

“I ordered pizza recently a Friday and I'm not sure what they put in this pizza. But the bread amd everything was soft and crunchy. Customer service and staff was cool. Black gentlemen working the front was very efficient and respectful.“

“I just moved here. It’s my first day here in Jacksonville, after a long day of moving boxes and unpacking we wanted something quick and easy so we went to this location. We were met with kind, cheerful and helpful staff and the food was great! I have no complaints and will definitely order more pizza since this place is only 4 minutes from my new place!!“

“I went to the Dominos pizza on Casset Ave. In Jacksonville. Pizza was awesome that Pay made. And Nichole rang me up. They bath did an excellent job and my pizza was at a great price and made perfect to my orders. A+ to these 2 employees for making the Dominos name superior. Much appreciated you guys. Awesome 👍. Keep up the great work..“

“I had a great experience at the Pizza Hut on Merrill Road! Everything was fresh, hot, and exactly how we ordered it. The service really stood out—Erica, the GM, went above and beyond to make sure we were taken care of and had a great experience. You can tell she truly cares about her customers and runs a tight ship.
Fast service, friendly staff, and excellent food. We’ll definitely be coming back. Highly recommend this location! ⭐⭐⭐⭐⭐“

“Such a great place! Pete is the absolute best manager and he ensures that everything is of the utmost, excellent standard. He has such a kind personality and really makes it a treat to stop in here and order food. He treats each customer like they have such value and that is a gift that many establishments do not have.“

“(Keep in mind LARGE family 2 adults and 5 kids)…So 2 weeks ago we ordered dominoes delivery we get the pizza cold and burnt we call back explain what’s wrong very rude but sent us another pizza 45 mins later the exact same way!! This weekend we decided on Pizza Hut and OMG food is beautiful and HOT kids even said oh wow this is WAY WAY better than the dominoes thank you Pizza Hut!!!!! 🥰😁😁🥳🥳🥳“

“I had a really great experience at Pizza Hut. The store was very clean and well-maintained, which made the atmosphere comfortable right away. The customer service stood out — the staff was friendly, attentive, and made sure everything was handled smoothly. My order was prepared efficiently, and the meal came out hot and fresh without a long wait. Overall, it was a pleasant visit, and I’d definitely return for both the service and the quality experience.“

“Everyone is extremely friendly. The staff is very informed and helpful. The general manager was a delight to talk to. She was very informative. Very kind very sweet and the food was absolutely amazing. They’re very good when it comes to Accommodating for allergies as well“

“I had the pleasure of ordering with Bobby at the Old St Augustine Rd location.... Even a tired mom makes mistakes however Bobby made the experience top tier!!! Thanks Bobby for assisting and making sure my son enjoyed his pizza day with mom!!“

“This is the best Pizza Hut ever, and this is coming from an 80’s kid when Pizza Hut was huge! In Jacksonville, we have lots of small business pizza joints that are stellar. I don’t generally enjoy chain pizza restaurants, with the exception of this San Marco Pizza Hut. Always amazing, from the staff to the food!“

“We purchased the supreme pan and my brother loved it, my mom and I got the veggie on thin crust and it was good I loved the crust but the veggie selection was slim. I've had better but than again I have had worse. I placed the order when I arrived and it was cooked very fast. Was offered a special without asking for one.“

“The food is fantastic and the customer service is great. When I came in I was greeted and instantly helped. And if my order is wrong they are quick to fix it and either give me store credit or remake my entire order again for free. Will come here again.“

“The GM Shannon Watkins, is very helpful
He need a raise. All the staff is very caring and helpful. If they make a mistake they are willing to go out there way to make it up to you.

BEST PIZZA HUT IN JACKSONVILLE
THEY ARE VERY CARING, SUPPORTIVE,

THEY NEED TO BE RECOGNIZED AND THEY NEED BONUSES!!!!!!!“

“Ordered online 3/5 with a 7:23pm delivery from Dunn Ave store . I’ll be the first to say they don’t always get it right just depends on the pizza maker BUT they got it perfect tonight!!! Hats off to the pizza maker who took their time and made this pizza with care as if it was for them!!! Job well done!“

“I always receive great service at this location & my order is always hot & perfect! Only a couple of times just a small detail of my order was wrong however both times it was made better with pleasant service!! 1st time the manager remade my pizza & went above & beyond! The 2nd time Brianna offered to have it remade however I declined due to how late it had gotten & again, she was also very kind, apologetic, offered advice how it can be prevented in the future & offered other ways to make it better for tonight!! In the world we live in today there is so much bad customer service, but Brianna showed the exact opposite just as the manager Angela did before!! Big kuddos to Angela & Brianna!!!!😊“

“My daughter and I were treated so kind when I messed my order up in the app! I had to go in to reorder and the manager and staff went above and beyond to ensure they got our order out in a timely manner. It wasn’t even their error but they went out of their way for us! We had planed to do take out but we decided to stay in and dine in!“

“Food was fast and fresh. Toppings were a good amount. Some places try to short you on the toppings. Recently switched from hand tossed to thin and crispy crust for lower calories. It's a nice crust.
Staff was friendly and effective.
Not a fan of paying extra for sprinkle cheese. Here they don't seem to charge you but some pizza huts do charge.“

“Visited the location on edgewood and commonwealth on 2/19/26. I ordered a large pizza 5 toppings for the price of 10.00 and I will say that I was HIGHLY SATISFIED WITH EVERYTHING. I made sure that I told the male representative working around 2 pm that they did an excellent job and I LOVEEEEEEEDDDDDDDDD the entire presentation, that they listened to my request for extra oregano everything. Tha k you again for the good service!!!!“

“Decent customer service
Seriously!!! I'm waiting here for my pizza for way longer than I was told, and I've got 2 people here who have been here l, one has been here for over 40 min and the other is a Door Dash driver. This is redonk!!!“