Pizza Hut in Middleburg

“We live just half a mile from this location and order frequently for both delivery and in-store pickup. Unfortunately, one recurring issue has pushed us to stop ordering delivery altogether and now only pick up in person, and even that has become uncomfortable.

Whenever we order online and prepay (including selecting a tip in advance), there is one employee in particular who always prompts us again for an additional tip at pickup. We clearly explain that everything has already been handled online, and her response is that she “has to ask.” The problem is… when she is not working, no one asks. Additionally, the Crosshill Blvd location does not prompt for tips on prepaid pickup orders either. This makes it feel more like pressure than policy.

The ONLY interaction we have with this employee is being asked to tip again… despite no additional service being provided, and that’s uncomfortable. As a service business owner myself, I fully understand the importance of tipping and always take care of service workers appropriately. However, I don’t believe customers should feel pressured for extra gratuity after prepaying, especially for pickup orders.

This location would benefit from clearer policies and additional customer service training so guests aren’t put in awkward situations. We love the convenience and the food, but this experience has been consistently off-putting.“

“i was ordering a bunch of pizzas for the football game and man did this pizza hut deliver, other pizza places havent been so kind and helpful when it comes to larger orders and groups but these guys did great when it came down to the party, great cashiers, manager was spot on with the attitude, he made me wanna tell him to join us, to bad he had work, employees were 100% on top of making sure all the pizzas and sodas were right they even gave us some sauces and the wings were amazing. 100/10 would order again and plan on doing so next gameday“