Lampu Japanese Steakhouse & Sushi Bar

Extremely Unprofessional Experience – I Will No Longer Support This Business I’ve ordered takeout from Lampu Japanese Steakhouse and Sushi Bar in Mount Dora many times without issue, but after my recent experience, I will never support this business again. The level of rudeness and unprofessionalism from both the staff and management was unacceptable. To begin, their posted Friday hours are 11:00 AM–2:00 PM and 4:00 PM–10:00 PM. At 9:30 PM, I called to place a takeout order and was told by the hostess that they stop taking orders over the phone at exactly 9:30. I asked if I could come in and order takeout since I live nearby, and she replied (with clear attitude) that they weren’t taking any more orders—except for dine-in. I asked to clarify: “So, if I come in and dine, you will seat me?” Her response: “We aren’t taking orders.” The tone was dismissive and rude. Since I live less than three minutes away, I drove over to dine in. Upon arriving, I was greeted by two young hostesses I’ve seen many times before—one with black curly hair, one blonde. I asked to be seated, and the hostess with black hair said she needed to check. She loudly yelled across the dining area to ask the manager if they were still seating. The manager, an Asian woman, shouted back that they were not. I asked if the manager could come speak with me. When she approached, I asked why the restaurant advertises being open until 10 PM if they stop seating and taking orders by 9:30 PM. She simply said, “That’s how we operate.” Another staff member—an Asian man cleaning nearby—interjected, saying many businesses do the same. I responded that if that’s the case, they should update their listed hours. Advertising one thing and operating another way is misleading and unprofessional. I also pointed out that the hostess I spoke to earlier had an attitude over the phone, and that it’s not acceptable from someone whose role is to greet and assist customers. The hostess responded, “Sorry if you felt that way,” and claimed she wasn’t being rude. I explained that her tone was absolutely condescending—especially when she said, “We just aren’t taking any orders.” As I left and was stepping out the door, I heard the blonde hostess yell, “NOW GET OUT OF HERE!!” I walked back in, shocked, only to find the staff laughing. I asked, “Really?” and the manager—who might even be the owner—dismissively said, “She was just kidding.” No apology, no accountability. When I expressed how unprofessional their conduct was, the same man who had spoken earlier jumped back in and said, “Yeah, leave it in the review.” So here it is. As much as I’ve enjoyed the food in the past, I cannot support a business that treats its customers with such blatant disrespect. Laughing at a customer and making comments before they even walk out the door is wildly unprofessional. There are plenty of great sushi places in the area that value their patrons and conduct business with integrity—I encourage everyone to support those establishments instead.

Look out Kobe! Great Hibachi place right near our house. Excellent service, delicious food and a relaxed atmosphere!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad Dressing, Teriyaki Chicken, Onion and Vegetables on the Griddle, Noodles, Fried Rice

Sat down at 7:50, ordered no one in restaurant , people pouring what smelled like bleach on all the grills around us. Smelled like a chemical factory. 40 minutes later I told the lady Im leaving, they haven’t even started cooking. The cashier stated they try to wait to fill the table up, waitress took excessive time to hand me a bill for the soup and salad ( they were probably good, but not when mixed with cooking bleach) very disappointing.

Atmosphere: 1

Food: 1

Service: 1

Had an enjoyable hibachi dinner with friends. Food was excellent.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken and Shrimp Hibachi

For those bad reviews and even three to four star reviews - you should be thankful Lampu exist. It will and always will be a gem of the community. Just because you are having a bad day or went one time and it was not good doesn't give you the right to take it out on them through a google review. Go back to Orlando and go to Kobe's.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Shrimp Hibachi, Salad Dressing, Onion and Vegetables on the Griddle, Noodles

Excellent staff and great food selection

Atmosphere: 5

Food: 5

Service: 5

Delicious food,superb show in the hibachi and truly great restaurant.

Atmosphere: 5

Food: 5

Service: 5

Great food friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Shrimp Hibachi

Best hibachi in lake county.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chicken and Shrimp Hibachi, Onion and Vegetables on the Griddle, Noodles

Monday night is almost always slow for them, but they never disappoint when I'm there. There was only one chef tonight I think and he did a great job! I hope he wasn't too upset after the one woman at the other table.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Shrimp Hibachi, Onion and Vegetables on the Griddle, Steak and Shrimp Hibachi, Noodles

So yummy and good prices

Atmosphere: 4

Food: 5

Service: 4

Great place for families

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Shrimp Hibachi

It's always a great experience and the food is delicious.

Atmosphere: 5

Food: 5

Service: 5

The hibachi dinner is always a good value and worth seeing the show.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: House Special

Great food, reasonable prices, a lot of fun. But... Kevin needs a day off to see some more Disney movies and catch upon his trivia.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad Dressing, Onion and Vegetables on the Griddle, Hibachi Steak Chicken and Shrimp Rice Noodles & Vegetables Soup & Salad Included, Noodles