Meghan & Macey are a dynamic duo that seem to transcend even the most ordinary experience into something extraordinary. Great time for friends and family. Everyone we know must see and must come to Ben & Jerry’s
Karen Anglin
Update your hours please. Drove over here for nothing.
Graham Tunkle
When I visited Ben and Jerry’s recently, I expected it to be a simple stop for ice cream, but it turned into an experience I truly appreciated. The shop had a fun, welcoming energy, and the delicious smell of fresh waffle cones immediately set the tone. More than anything, though, what made the visit memorable was the excellent service I received. Jack and Ember, the two workers on shift, were not only professional but also warm and personable, making the entire trip feel special rather than routine.
Jack was the first to greet me, and his friendliness immediately stood out. He asked about my day, smiled genuinely, and made me feel like more than just another customer walking in. His positive energy made the atmosphere even brighter, and he was quick to offer help when I looked over the long list of flavors. Ember added to the experience with her own enthusiasm and attention to detail. She listened carefully when I explained what kinds of flavors I usually enjoy and recommended a couple of options that turned out to be perfect.
What impressed me most was how smoothly Jack and Ember worked together as a team. Even though the store was busy, they managed to keep the line moving without ever making customers feel rushed. They laughed, shared lighthearted conversation with the people waiting, and never lost their patience. Their upbeat energy filled the room and created a sense of community. It was clear that they both cared about the people they were serving and took pride in making the experience enjoyable.
The quality of the ice cream was, of course, excellent, but it was the service that truly stood out. A great product is always enjoyable, but when it is paired with employees who genuinely care about customers, it becomes unforgettable. Jack and Ember showed that good customer service isn’t just about efficiency—it’s about creating a positive, lasting impression. Because of them, my visit felt less like a transaction and more like a moment to enjoy and remember.
In the end, I left Ben and Jerry’s feeling not only satisfied but also uplifted. Jack and Ember turned a casual stop for dessert into something much more meaningful by showing kindness, patience, and enthusiasm. Their outstanding service has stayed with me, and it has made me excited to return in the future. I know that when I go back, I won’t just enjoy great ice cream—I’ll also receive the same welcoming treatment that made this visit so memorable.
Thibault A.
Maxi was a great young man who was very kind! Made our family visit amazing!
alex medina
Best ice cream in Naples
John Minerva
I went to this fine establishment and was served by a young man with black curly hair. They way that he scoops the ice cream was so tough and how he sprinkled my sprinkles was so tough. Overall I had a great time.
Andrew Pickett
A staple whenever we're in Naples. The ice cream is great and the staff is USUALLY very nice and efficient... Which is good, because it can get crazy busy at times!!
Tootsie
Okay, listen… I don’t know what magic they put in those cones, but wow. My humans got two — and I got to taste both! Crunchy, sweet, and full of melty goodness. I sat so nice they even shared a bite of the cone itself. Tail wagging? Constant. Drool? Definitely. Best cones I’ve ever stolen a lick of!
Jenna Hahn
Been coming to this Ben and Jerry’s for over 10 years and it never disappoints! The staff are always so welcoming and cheerful. The portion sizes are amazing for the cost/ location. No better place to eat ice cream!
Tiffany Morales
A sweet escape in the perfect setting! This ice cream shop is a hidden gem in a truly romantic location—ideal for a date or a peaceful evening stroll. The ambiance was charming, and the views made the experience feel almost magical. The ice cream itself was rich, creamy, and clearly made with care. On top of that, the service was exceptional—friendly, patient, and genuinely welcoming. It’s rare to find a place where the setting, flavors, and hospitality all come together so beautifully. Can’t wait to come back!
I recently visited the Ben and Jerry’s in the Venetian area and let me just say, wow, I am beyond impressed 😳 One of the gentlemen behind the counter named Renato Bucur (tall with brown hair) has exceptional customer service ❤️ He elevated my Ben and Jerry’s experience beyond comprehensive ability. I will for sure be coming back and grabbing a scoop🍦Here’a a joke to make you smile: Did you hear about the world’s greatest ice cream flavor? It’s legen-dairy!
Kevin Leary
Felt rushed, kids behind counter looked like we were holding them up. Very quite experience, kinda strange for an ice cream shop. Ice cream is no different than pints at 7-11. Not even any cool swag to purchase.
Neil Stern
I was surprised that we have one. Nice people .
mark weston
A web search of why am I sick after eating ben and Jerry's cherry Garcia brought results that they do not care, and know that most people getting sick is from their ingredients, including herbicides that they apparently don't mind feeding us.
Food: 1
Jeremy Perkins
Took my partner here for a sweet treat. Definitely recommend getting the Half Baked was better than having it from the Pint! Super chill vibes!
Meghan & Macey are a dynamic duo that seem to transcend even the most ordinary experience into something extraordinary. Great time for friends and family. Everyone we know must see and must come to Ben & Jerry’s
Update your hours please. Drove over here for nothing.
When I visited Ben and Jerry’s recently, I expected it to be a simple stop for ice cream, but it turned into an experience I truly appreciated. The shop had a fun, welcoming energy, and the delicious smell of fresh waffle cones immediately set the tone. More than anything, though, what made the visit memorable was the excellent service I received. Jack and Ember, the two workers on shift, were not only professional but also warm and personable, making the entire trip feel special rather than routine.
Jack was the first to greet me, and his friendliness immediately stood out. He asked about my day, smiled genuinely, and made me feel like more than just another customer walking in. His positive energy made the atmosphere even brighter, and he was quick to offer help when I looked over the long list of flavors. Ember added to the experience with her own enthusiasm and attention to detail. She listened carefully when I explained what kinds of flavors I usually enjoy and recommended a couple of options that turned out to be perfect.
What impressed me most was how smoothly Jack and Ember worked together as a team. Even though the store was busy, they managed to keep the line moving without ever making customers feel rushed. They laughed, shared lighthearted conversation with the people waiting, and never lost their patience. Their upbeat energy filled the room and created a sense of community. It was clear that they both cared about the people they were serving and took pride in making the experience enjoyable.
The quality of the ice cream was, of course, excellent, but it was the service that truly stood out. A great product is always enjoyable, but when it is paired with employees who genuinely care about customers, it becomes unforgettable. Jack and Ember showed that good customer service isn’t just about efficiency—it’s about creating a positive, lasting impression. Because of them, my visit felt less like a transaction and more like a moment to enjoy and remember.
In the end, I left Ben and Jerry’s feeling not only satisfied but also uplifted. Jack and Ember turned a casual stop for dessert into something much more meaningful by showing kindness, patience, and enthusiasm. Their outstanding service has stayed with me, and it has made me excited to return in the future. I know that when I go back, I won’t just enjoy great ice cream—I’ll also receive the same welcoming treatment that made this visit so memorable.
Maxi was a great young man who was very kind! Made our family visit amazing!
Best ice cream in Naples
I went to this fine establishment and was served by a young man with black curly hair. They way that he scoops the ice cream was so tough and how he sprinkled my sprinkles was so tough. Overall I had a great time.
A staple whenever we're in Naples. The ice cream is great and the staff is USUALLY very nice and efficient... Which is good, because it can get crazy busy at times!!
Okay, listen… I don’t know what magic they put in those cones, but wow. My humans got two — and I got to taste both! Crunchy, sweet, and full of melty goodness. I sat so nice they even shared a bite of the cone itself. Tail wagging? Constant. Drool? Definitely. Best cones I’ve ever stolen a lick of!
Been coming to this Ben and Jerry’s for over 10 years and it never disappoints! The staff are always so welcoming and cheerful. The portion sizes are amazing for the cost/ location. No better place to eat ice cream!
A sweet escape in the perfect setting!
This ice cream shop is a hidden gem in a truly romantic location—ideal for a date or a peaceful evening stroll. The ambiance was charming, and the views made the experience feel almost magical. The ice cream itself was rich, creamy, and clearly made with care. On top of that, the service was exceptional—friendly, patient, and genuinely welcoming. It’s rare to find a place where the setting, flavors, and hospitality all come together so beautifully. Can’t wait to come back!
Restaurantji Recommends
I recently visited the Ben and Jerry’s in the Venetian area and let me just say, wow, I am beyond impressed 😳 One of the gentlemen behind the counter named Renato Bucur (tall with brown hair) has exceptional customer service ❤️ He elevated my Ben and Jerry’s experience beyond comprehensive ability. I will for sure be coming back and grabbing a scoop🍦Here’a a joke to make you smile: Did you hear about the world’s greatest ice cream flavor? It’s legen-dairy!
Felt rushed, kids behind counter looked like we were holding them up. Very quite experience, kinda strange for an ice cream shop. Ice cream is no different than pints at 7-11. Not even any cool swag to purchase.
I was surprised that we have one. Nice people .
A web search of why am I sick after eating ben and Jerry's cherry Garcia brought results that they do not care, and know that most people getting sick is from their ingredients, including herbicides that they apparently don't mind feeding us.
Food: 1
Took my partner here for a sweet treat. Definitely recommend getting the Half Baked was better than having it from the Pint! Super chill vibes!
Atmosphere: 5
Food: 5
Service: 5
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