The restaurant was dirty. The manager was belligerent she overcharged us for our meal. She would not return the money. I recommend no one to eat at this location.
Karen S.
REVIEW of Charleys Philly Steaks, Walmart Collier Blvd., Naples FL Terrible!!!!! Ordered 1 Regular Old School Steak, 1 Original Fries, 1 Large Chicken Philly. First...when we got home and opened the bag there was NO Chicken Philly. The fries were barely warm and soggy, and the Old School Steak, also barley warm and, although tasty, had to be cut up to be eaten because the roll was so soggy it melted into nothing when you tried to pick it up. NO excuse for this, our trip home was only 5 mins. I called the phone # on the web (phone number is in Clearwater FL) no one answered. I left a message about NOT receiving 1 Large Chicken Philly and requested that the cost of the Chicken Philly be refunded to our credit card and also requested a call back. I also reported the sogginess of the Fries and Steak roll. Of course no one called back. I will call again today and try to get some satisfaction. If that doesn't work I will go back the Charleys and voice my complaint in person.
John Sass
I had what you call boneless chicken wings but all they were was chicken nuggets. They were good french fries were hot.It would be nice if the employees at this location could speak and understand English.
Jeff P.
The wings were great. Service was ok. Four people I could see working the counter area and none of them spoke or understood English very well! I tried to pick up an order and had no way to tell them I ordered online and who I was. They smiled and stared at me, shaking their heads. I had to point to another order, then pint at my phone. Waiting a whole then someone behind the counter said my name. Smiled and handed me my order. Upon opening the bag, no blue cheese and had to point at the receipt. Then that person had to take to the back and pointed at what I pointed at. I then received my blue cheese. Unsure if I will go through all this again. It's America and I couldn't communicate with someone about something I purchased. Sad! Definitely will not order online again. At least if I'm in the store, I can play charades to get my meal.
Quentin Berryman
This is my second time coming to your establishment both times I ordered a sandwich fries and 10 piece wings and both times I will receive eight wings from the 10 piece that I ordered if customers paid for a certain amount they should receive with they pay for.
Juliana Caraballo
Just received our order. This place disappointed me. Found a hair and a piece of plastic in my sandwich. Wth? Are they not wearing hair nets? All the physical and biological contamination. Ended up tossing it and eating cereal. Disgusting.
The restaurant was dirty. The manager was belligerent she overcharged us for our meal. She would not return the money. I recommend no one to eat at this location.
REVIEW of Charleys Philly Steaks, Walmart Collier Blvd., Naples FL Terrible!!!!! Ordered 1 Regular Old School Steak, 1 Original Fries, 1 Large Chicken Philly. First...when we got home and opened the bag there was NO Chicken Philly. The fries were barely warm and soggy, and the Old School Steak, also barley warm and, although tasty, had to be cut up to be eaten because the roll was so soggy it melted into nothing when you tried to pick it up. NO excuse for this, our trip home was only 5 mins. I called the phone # on the web (phone number is in Clearwater FL) no one answered. I left a message about NOT receiving 1 Large Chicken Philly and requested that the cost of the Chicken Philly be refunded to our credit card and also requested a call back. I also reported the sogginess of the Fries and Steak roll. Of course no one called back. I will call again today and try to get some satisfaction. If that doesn't work I will go back the Charleys and voice my complaint in person.
I had what you call boneless chicken wings but all they were was chicken nuggets. They were good french fries were hot.It would be nice if the employees at this location could speak and understand English.
The wings were great. Service was ok. Four people I could see working the counter area and none of them spoke or understood English very well! I tried to pick up an order and had no way to tell them I ordered online and who I was. They smiled and stared at me, shaking their heads. I had to point to another order, then pint at my phone. Waiting a whole then someone behind the counter said my name. Smiled and handed me my order. Upon opening the bag, no blue cheese and had to point at the receipt. Then that person had to take to the back and pointed at what I pointed at. I then received my blue cheese. Unsure if I will go through all this again. It's America and I couldn't communicate with someone about something I purchased. Sad! Definitely will not order online again. At least if I'm in the store, I can play charades to get my meal.
This is my second time coming to your establishment both times I ordered a sandwich fries and 10 piece wings and both times I will receive eight wings from the 10 piece that I ordered if customers paid for a certain amount they should receive with they pay for.
Just received our order. This place disappointed me. Found a hair and a piece of plastic in my sandwich. Wth? Are they not wearing hair nets? All the physical and biological contamination. Ended up tossing it and eating cereal. Disgusting.
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