Chili's in Naples

“I had a situation where my Chili’s order was stolen by an ubereats delivery driver. My girlfriend called around 11:40pm (not expecting anyone to pick up) but Shawn, the manager, went above and beyond to help us out. He personally informed us of the issue, called Uber Eats on our behalf to get us reimbursement, and kept us updated every step of the way. He didn’t just stop there either, Shawn followed up with us afterward to make sure everything was resolved and that we were taken care of. Me and my girlfriend both work in customer service so his professionalism, communication, and genuine concern really stood out and turned a frustrating experience into a positive one. Huge thanks to Shawn for his top tier customer service! We will forever choose this Chilis because of their honesty and sincerity.“

“Huge thank you to Nico at Chili’s for going above and beyond during our visit! Even though the restaurant was short-staffed, Nico kept a positive attitude and took great care of us the entire time. What really stood out was how he made my daughter’s 8th birthday extra special—he brought out a chocolate molten lava cake and sang her happy birthday with a big smile. She was so happy, and it truly meant a lot. Nico’s kindness, energy, and excellent service made our night one to remember. Chili’s is lucky to have someone like him on the team!“