Chipotle Mexican Grill
9100 Strada Pl, Naples
(239) 254-1292
Recent Reviews
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The General manager threw a hissy fit twice now when I asked to have the cheese in a certain order on the food I am purchasing.
The GM felt the need to become combative with me as the customer on both occasions.
This last occasion the GM started throwing the toppings at the burrito while throwing his fit in front of his employees, and a restaurant full of customers.
This is a horrible representation of an establishment and personal character.
Disappointing election of a General Manager.
Atmosphere: 1
Food: 1
Service: 1
By far the worst experience at a Chipotle, the place is nasty, food all over over the floor. One staff member running the entire food line working her butt off trying to keep up while the other standing at the counter obsessed with her phone. Line to the door. Another standing at the register just waiting for customers while there is so much cleaning that needs to be done. Will not come back to this location
Atmosphere: 1
Food: 2
Service: 1
Always looks dirty but but it's good
Atmosphere: 3
Food: 5
Service: 5
Very skinny on the actual meat was more like a rice burrito
Atmosphere: 5
Food: 2
Service: 5
Best quality and service!
Atmosphere: 5
Food: 5
Service: 5
We’ve been loyal customers here for years and have always enjoyed the food. However, during our recent visit, we requested just a small amount of cilantro to be served with our bowl. The lady at the front flatly said no. We explained that we’ve received it before and that it’s something they clearly have in the kitchen, but she still refused. It was a simple request, and the way it was handled felt dismissive and unappreciative of returning customers. Unfortunately, after this experience, we’ll probably be looking elsewhere going forward.
Atmosphere: 1
Food: 1
Service: 1
Dont go when they open. Not ready and RUDE
The worst experience I have ever had at a chipotle. Employees did speak English but didn’t want to help unless you spoke Spanish to them. You could tell the difference in quality of service given to those who spoke Spanish and those who spoke English. They acted like getting any type of topping in the bowls I ordered was a major inconvenience. I’d rather starve than give these people my money again. Go somewhere else, plenty of other businesses in this area who are very friendly and offer great service.
Atmosphere: 1
Food: 2
Service: 1
$8.30 for just chicken is more than double what I've paid at any other local Chipotle. I will never return to this location.
I am so disappointed. I was so excited to get my chipotle I’ve been craving it all week but when I ordered it. My payment went thought yet my order never was received or delivered. And when I tried to call they just hung up.
Restaurantji Recommends
I gave this location a second chance. It's still awful. Im sorry. I've never seen such unfriendly staff. It was quite dirty as well,
and it was not even busy.
Probably the worst chipotle I have ever been too. The staff seemed unhappy, rude and were not helpful. I asked them if it was possible to close both the doors which were wide open and they said no even though it was cold because of the cold front. The place was a mess with food all over the floor and the staff just seemed to be gathered in a crowd chatting. Furthermore, the food here tastes different to other chipotles and not good at all.
Atmosphere: 1
Food: 1
Service: 1
Awful amount of meat. Just a rip off
Atmosphere: 2
Food: 3
Service: 2
I tried it with rice and chicken, it was normal. It can only be eaten to fill your stomach. The environment is not hygienic. And the staff does not speak English.
Atmosphere: 1
Food: 2
Service: 1
Horrible staff. Unfriendly and could not make me a quesadilla unless I ordered it online. Their app was not working so I could not order it and they still would not sell me a quesadilla. Unreal.
Atmosphere: 1
Food: 2
Service: 1
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