This place is a wreck. I try to give them The benefit of the doubt because the times that I have come, the lines have been long and I understand that when they’re busy, they’re trying to service everyone the best they can but today I came and there was no cars in the drive-through and the Hispanic lady, unfortunately because I’m Hispanic I have to mention that she was Hispanic because of the situation that happened. She was trying to take our order first asked us to wait. We waited then we started ordering and she literally was rushing and she cut us off before we finished with our order. I had to wait for someone else to come on again and it was another Hispanic lady and she was also rushing and rude. She started talking crap in Spanish as she was hanging up. This was such a bad experience that we went to the window where 3 ladies were standing talking, we asked them to cancel our order. If customers service is important to you please avoid this place.
Dale
PLACE IS IN NEED OF NEW MANAGEMENT AND STAFF!! This has to be the worst Dunkin in all of collier county, we come here because it’s closest to my home. I will now drive 10 mins farther just to have a better experience.. everyone at this location speaks zero English, they have no customer service on top of being extremely rude, unprofessional, and they get almost every order wrong.. HORRIBLE PLACE OF BUSINESS.
vinny cap
This DD is by far the best one I've been too... food always right..coffee always fresh and workers are always kind !!
Legna C
They rush you through ordering only to have something wrong with the order every time, then when you say something they catch an attitude and talk about you in Spanish :) they didn’t give me a receipt so I couldn’t leave a review that way. It seems clear that management hasn't taken these concerns seriously, as reviews from the past six months consistently highlight the same issues. It's time for leadership to step up—listen to the feedback, address the problems, and hold employees accountable
Eliany Albo
Terrible service, there were two children inside saying that it was closed when it was one hour before closing
Biviana Varillas
Ordered from the drive thru and on 2 separate occasions the orders have been wrong and not made right
Vladimir Bathory
Fast, friendly service. Good doughnuts!
Chris Knowles
The most rude and disrespectful employees I’ve ever dealt with. I’m from Miami so I can deal with all types of people. No issues with the food but they definitely need a class on customer service thru the drive through. They were all females so out of respect I didn’t give them a piece of my Miami Mind!
Original Wood And Resin Videos
Ordered a dozen donuts online. They didn’t have some of the donuts we ordered so they substituted w some donuts I don’t even want. Look how sad the strawberry w sprinkles looks! F this place. I don’t usually go to Dunkin and now I remember why.
Atmosphere: 1
Food: 1
Service: 1
Annedala anaconda
horrible food. order the same thing every time and it tastes completely different every time I have ordered it. employees are rude and basically ignore you, or talk shit about you in Spanish thinking you can't understand them.
Unfortunately I didn't check my change right away, as I got my kids with me and was distracted, so I lost a lot of money. I can tell the staff there is definitely stressed out as there are only 3 people (1 in the kitchen, 1 at the drive through, 1 cashier), but a lot of customers (mostly students). Anyway the coffee was excellent and the donuts were tasty
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Macchiato, Doughnut
Turbo “Turbo Cab Of Naples FL” Cabi
I had a very disappointing experience at this Dunkin' location 7775 Preserve Ln, Naples, FL 34119. The staff, especially the manager (a woman in a blue top), were incredibly rude and unprofessional. When I requested a medium drink, they gave me a large and insisted that’s what I had asked for, how can you not get a simple coffee order correct. as if they didn’t understand simple English or just hard of hearing. The staff seemed rushed and didn’t care to get the order right, which led to several mistakes.
The overall service was terrible, and the food didn’t meet expectations either.
This location is not only a disgrace to the Dunkin's brand, but it's also putting the company's reputation at serious risk. Dunkin' Corporate needs to intervene immediately, or this location will continue to damage the brand. If this is how Dunkin' operates, I won’t be returning.
I hope they take immediate action to improve both the service and the quality at this store. 7775 Preserve Ln, Naples, FL 34119
Parking: Needs new manager
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 1
Service: 1
Nessa A.
Unfortunately I didn't check my change right away, as I got my kids with me and was distracted, so I lost a lot of money. I can tell the staff there is definitely stressed out as there are only 3 people (1 in the kitchen, 1 at the drive through, 1 cashier), but a lot of customers (mostly students). Anyway the coffee was excellent and the donuts were tasty
Marianne
Been here 3 times over the past few months. They do not understand English. They are extremely slow. They always get the orders wrong. Go to the one near Winn Dixie on Collier Blvd, it’s a 130% better. Great service and they speak and understand English.
Southern Cajun Style
I've been coming to the DD for several years. Every single morning on my way to work. I think the staff and management is the best it's ever been. My coffee is always great. My interactions with staff are always great.
This place is a wreck. I try to give them The benefit of the doubt because the times that I have come, the lines have been long and I understand that when they’re busy, they’re trying to service everyone the best they can but today I came and there was no cars in the drive-through and the Hispanic lady, unfortunately because I’m Hispanic I have to mention that she was Hispanic because of the situation that happened. She was trying to take our order first asked us to wait. We waited then we started ordering and she literally was rushing and she cut us off before we finished with our order. I had to wait for someone else to come on again and it was another Hispanic lady and she was also rushing and rude. She started talking crap in Spanish as she was hanging up. This was such a bad experience that we went to the window where 3 ladies were standing talking, we asked them to cancel our order. If customers service is important to you please avoid this place.
PLACE IS IN NEED OF NEW MANAGEMENT AND STAFF!! This has to be the worst Dunkin in all of collier county, we come here because it’s closest to my home. I will now drive 10 mins farther just to have a better experience.. everyone at this location speaks zero English, they have no customer service on top of being extremely rude, unprofessional, and they get almost every order wrong.. HORRIBLE PLACE OF BUSINESS.
This DD is by far the best one I've been too... food always right..coffee always fresh and workers are always kind !!
They rush you through ordering only to have something wrong with the order every time, then when you say something they catch an attitude and talk about you in Spanish :) they didn’t give me a receipt so I couldn’t leave a review that way. It seems clear that management hasn't taken these concerns seriously, as reviews from the past six months consistently highlight the same issues. It's time for leadership to step up—listen to the feedback, address the problems, and hold employees accountable
Terrible service, there were two children inside saying that it was closed when it was one hour before closing
Ordered from the drive thru and on 2 separate occasions the orders have been wrong and not made right
Fast, friendly service. Good doughnuts!
The most rude and disrespectful employees I’ve ever dealt with. I’m from Miami so I can deal with all types of people. No issues with the food but they definitely need a class on customer service thru the drive through. They were all females so out of respect I didn’t give them a piece of my Miami Mind!
Ordered a dozen donuts online. They didn’t have some of the donuts we ordered so they substituted w some donuts I don’t even want. Look how sad the strawberry w sprinkles looks! F this place. I don’t usually go to Dunkin and now I remember why.
Atmosphere: 1
Food: 1
Service: 1
horrible food. order the same thing every time and it tastes completely different every time I have ordered it. employees are rude and basically ignore you, or talk shit about you in Spanish thinking you can't understand them.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Unfortunately I didn't check my change right away, as I got my kids with me and was distracted, so I lost a lot of money. I can tell the staff there is definitely stressed out as there are only 3 people (1 in the kitchen, 1 at the drive through, 1 cashier), but a lot of customers (mostly students). Anyway the coffee was excellent and the donuts were tasty
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Macchiato, Doughnut
I had a very disappointing experience at this Dunkin' location 7775 Preserve Ln, Naples, FL 34119. The staff, especially the manager (a woman in a blue top), were incredibly rude and unprofessional. When I requested a medium drink, they gave me a large and insisted that’s what I had asked for, how can you not get a simple coffee order correct. as if they didn’t understand simple English or just hard of hearing. The staff seemed rushed and didn’t care to get the order right, which led to several mistakes.
The overall service was terrible, and the food didn’t meet expectations either.
This location is not only a disgrace to the Dunkin's brand, but it's also putting the company's reputation at serious risk. Dunkin' Corporate needs to intervene immediately, or this location will continue to damage the brand. If this is how Dunkin' operates, I won’t be returning.
I hope they take immediate action to improve both the service and the quality at this store. 7775 Preserve Ln, Naples, FL 34119
Parking: Needs new manager
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 1
Service: 1
Unfortunately I didn't check my change right away, as I got my kids with me and was distracted, so I lost a lot of money. I can tell the staff there is definitely stressed out as there are only 3 people (1 in the kitchen, 1 at the drive through, 1 cashier), but a lot of customers (mostly students). Anyway the coffee was excellent and the donuts were tasty
Been here 3 times over the past few months. They do not understand English. They are extremely slow. They always get the orders wrong. Go to the one near Winn Dixie on Collier Blvd, it’s a 130% better. Great service and they speak and understand English.
I've been coming to the DD for several years. Every single morning on my way to work. I think the staff and management is the best it's ever been. My coffee is always great. My interactions with staff are always great.
Atmosphere: 5
Food: 5
Service: 5
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