Dunkin'
7775 Preserve Ln, Naples
(239) 593-1070
Recent Reviews
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no brownie batter donut
So, when someone asks for a bagel, pays for their bagel, and goes to eat their bagel, there should be a bagel in the bag and no attitude that comes with it.
Atmosphere: 1
Food: 1
Service: 1
Rude. Horrible customer service. Too busy gossiping with each other instead of actually doing what they’re being paid for (working)
Super degrading and rude staff who charge you for items that you ordered but don't actually give you the items. If I could give zero stars I would, I've never been to a worse dunkin.
One of my favorite coffee shop. Always a great experience. Past Friday I really enjoyed a program called coffee with a cop where you interact with them and get to know what happens in the community while enjoying free coffee and donuts.
Atmosphere: 5
Food: 5
Service: 5
I was given regular coffee when i ordered decaf.
Terrible customer service. Person taking my order had a bad attitude and didn’t seem to care.
Atmosphere: 1
Food: 1
Service: 1
Worst iced coffee on the planet !! The sour taste happens so often I can’t keep it a secret any longer! Today’s iced coffee is not something I want anyone to ever encounter , they have pulled the water from the canal in front of street and forgot to filter it
Food: 1
Really rude employees. They don’t know what they’re doing and especially the one working drive-thru. Never coming again.
Atmosphere: 1
Food: 2
Service: 1
The place is absolutely terrible. I’ve gone here just a handful a times but I avoid because of the terrible service. Every time I’ve gone here they don’t understand English so they mess up on your order and when you try to fix it they give you attitude. They always tell me they’re out of a flavor and have told me before Dunkin doesn’t even make the flavor but it’s clearly on the mobile app. Every time I come, I regret ordering from this specific Dunkin. It’s been like this for a year.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The associates were great and friendly. The drinks were done Perfectly and I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
I pulled up with the bruzz and we payed with $9 in quarters the worker was very chill and even started jelqmaxxing! Super tuff experience would jelq again!
Atmosphere: 5
Food: 5
Service: 5
Fast smile faces
Atmosphere: 5
Food: 5
Service: 5
I love this place i love the manager i this her ñame is Ana always greet me with energy and smile always take CARE customer with respet and very sweet
Atmosphere: 5
Food: 5
Service: 5
I frequent this location a lot, but recently the service has been terrible. This morning I ordered my iced coffee but it's been 3 days now with no butter pecan flavor so I ordered with hazelnut instead, not only did not have the flavor it didn't have the almond milk that I requested and when I walked up to the window they gave me a strange look; then they finally added the oatmeal milk since they didn't even have almond milk but NO sugar. This location is sadly going downhill fast. Noticed very high turn over.
Atmosphere: 1
Food: 2
Service: 1
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