Hands down the worst dunkin in Naples. The staff is miserable every time you go in. Placed a mobile order for walk in as I usually do to avoid the line. Car line was empty so I just pulled around to grab it from the window as I do at many other locations. The poor blonde with too much makeup on had to turn around take 5 steps to grab my coffee which I'm sure was such an inconvenience, slammed it on the counter and threw a straw at her coworker. I couldn't help but laugh out loud. It was something my 4 year old would do. Wild lmao.
Atmosphere: 1
Food: 3
Service: 1
Gina Caravana
By far this is the best run Dunkin manager always present great staff
Atmosphere: 5
Food: 5
Service: 5
Zachary Drake
Great location and awesome team with phenomenal service. Jose always smiling, chipper and quite frankly the reason we come to this location rather than the one down the street. Give that man a promotion!!!
Atmosphere: 5
Food: 5
Service: 5
Jake Eiller
Came at 6:30pm for coffee and a snack before work and was told they were out of cold brew. Got iced coffee instead but then I asked for a wrap and they said the kitchen was closed. One of my big pet peeves about establishments is saying you’re open till one time but closing 30 minutes earlier than said time. If you want to close the kitchen at 6:30, say you’re only open till 6:30. They’re supposed to be open till 7pm.
Cristian Simut
AC wasn't working...
Kenna L
The food is good but they never get my order right
Iprint Marketing, Graphic Design and Media
HORRIBLE SERVICE, DISRESPECTFUL GUY ON DRIVE-THRU JUST BECAUSE I REQUEST A PLAIN HOT LATTE NO FOAM, INSULT ME IN FRONT OF MY KIDS IN THE CAR YES INSULT BAD LANGUAGE TOLD ME TO STFU B.... REQUEST AN APOLOGIES DID NOT GET ONE...TOLD ME TO COME INSURE AND DO HES JOB...INSULT ME AGAIN SO I REQUEST MANAGER SHE ALSO IGNORE ME DID NOT APOLOGIZE IGNORE ME I ASK FOR REFUND DID NOT GOT ONE SHE TRY INSTEAD CHARGE ME TWICE, I'LL DISPUTE CHARGES, BUT NO WONDER EMPLOYEES ARE LIKE THAT MANAGER IS AS DISRESPECTFUL AS THEM... NOT EVEN ON THE PHONE SHE CAN APOLOGIZE CORPO
ivan a
DO NOT GO TO THIS LOCATION! My son is home sick throwing up because of some old chocolate glazed donuts I bought him yesterday after school he ate two of them . I bought a half dozen he ate two in the car . My wife went to have one and spit it out because they were so stale and hard she thought I bought them days ago . I threw the rest away and I got worried about my son who being a kid inhaled two of them in the car after school . Sure enough he got sick and can’t hold anything down and is home from school with a stomach bug . STAY AWAY FROM THIS LOCATION !
Nikolai Kulashenkov
Walked in, they accused me of stealing and wouldn’t serve me. Very rude employees. I found hair in my food on prior visits. Worst ever experience i’ve gotten from any fast food place. Unacceptable!
dude this dunkin is so bad if i order a small, i get a large. If i order a medium, i get a small. If i ask for three pumps of flavoring, i get one pump. i think 1 time out of the 5 times i’ve been there they made my drink how i ordered it. its honestly so funny how people can mess up such a simple thing
Service: 1
Clint Rankin
Nice drive through experience. Drinks are priced lower than competitors. No one waggled a touch screen in my face saying "it's going to ask you a question". Oh really? What question might that be? We'll never know.
Baylee Haggard
I avoid this Dunkin at all lengths. The service is horrible and many of the employees are extremely rude. Today I was in a rush, and decided I would stop in and get an order I get at MANY other locations without problem, a hot coffee black with a side of oat milk, so I can choose how much goes into my drink. She rudely said she will not do that. Always leave disappointed from this location!
Atmosphere: 1
Service: 1
Heather Benfield
Another customer stole our food and the barista blamed us for it, the new remodel is cold and ugly my latte looks weird and not the same.
Always friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Hands down the worst dunkin in Naples. The staff is miserable every time you go in. Placed a mobile order for walk in as I usually do to avoid the line. Car line was empty so I just pulled around to grab it from the window as I do at many other locations. The poor blonde with too much makeup on had to turn around take 5 steps to grab my coffee which I'm sure was such an inconvenience, slammed it on the counter and threw a straw at her coworker. I couldn't help but laugh out loud. It was something my 4 year old would do. Wild lmao.
Atmosphere: 1
Food: 3
Service: 1
By far this is the best run Dunkin manager always present great staff
Atmosphere: 5
Food: 5
Service: 5
Great location and awesome team with phenomenal service. Jose always smiling, chipper and quite frankly the reason we come to this location rather than the one down the street. Give that man a promotion!!!
Atmosphere: 5
Food: 5
Service: 5
Came at 6:30pm for coffee and a snack before work and was told they were out of cold brew. Got iced coffee instead but then I asked for a wrap and they said the kitchen was closed. One of my big pet peeves about establishments is saying you’re open till one time but closing 30 minutes earlier than said time. If you want to close the kitchen at 6:30, say you’re only open till 6:30. They’re supposed to be open till 7pm.
AC wasn't working...
The food is good but they never get my order right
HORRIBLE SERVICE, DISRESPECTFUL GUY ON DRIVE-THRU JUST BECAUSE I REQUEST A PLAIN HOT LATTE NO FOAM, INSULT ME IN FRONT OF MY KIDS IN THE CAR YES INSULT BAD LANGUAGE TOLD ME TO STFU B.... REQUEST AN APOLOGIES DID NOT GET ONE...TOLD ME TO COME INSURE AND DO HES JOB...INSULT ME AGAIN SO I REQUEST MANAGER SHE ALSO IGNORE ME DID NOT APOLOGIZE IGNORE ME I ASK FOR REFUND DID NOT GOT ONE SHE TRY INSTEAD CHARGE ME TWICE, I'LL DISPUTE CHARGES, BUT NO WONDER EMPLOYEES ARE LIKE THAT MANAGER IS AS DISRESPECTFUL AS THEM... NOT EVEN ON THE PHONE SHE CAN APOLOGIZE
CORPO
DO NOT GO TO THIS LOCATION!
My son is home sick throwing up because of some old chocolate glazed donuts I bought him yesterday after school he ate two of them . I bought a half dozen he ate two in the car . My wife went to have one and spit it out because they were so stale and hard she thought I bought them days ago . I threw the rest away and I got worried about my son who being a kid inhaled two of them in the car after school . Sure enough he got sick and can’t hold anything down and is home from school with a stomach bug . STAY AWAY FROM THIS LOCATION !
Walked in, they accused me of stealing and wouldn’t serve me. Very rude employees. I found hair in my food on prior visits. Worst ever experience i’ve gotten from any fast food place. Unacceptable!
Restaurantji Recommends
Food was overcooked, atmosphere was great
Atmosphere: 5
Food: 2
Service: 3
dude this dunkin is so bad if i order a small, i get a large. If i order a medium, i get a small. If i ask for three pumps of flavoring, i get one pump. i think 1 time out of the 5 times i’ve been there they made my drink how i ordered it. its honestly so funny how people can mess up such a simple thing
Service: 1
Nice drive through experience. Drinks are priced lower than competitors. No one waggled a touch screen in my face saying "it's going to ask you a question". Oh really? What question might that be? We'll never know.
I avoid this Dunkin at all lengths. The service is horrible and many of the employees are extremely rude. Today I was in a rush, and decided I would stop in and get an order I get at MANY other locations without problem, a hot coffee black with a side of oat milk, so I can choose how much goes into my drink. She rudely said she will not do that. Always leave disappointed from this location!
Atmosphere: 1
Service: 1
Another customer stole our food and the barista blamed us for it, the new remodel is cold and ugly my latte looks weird and not the same.
Atmosphere: 1
Food: 1
Service: 1
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