I order late instead ingot nothing but shiver and caramel , I am diabetic last night when I come back today and show them the cup of caramel coffee they refuse to replace it they willing to give me another but they will charge me for it !! I ask to speak to the manager both of the two girls that work here star yelling at me and tell em that is no manger aither paid for it or get out !!! I am 67 yrs old and these two trying me to kick me out if I refuse to live in my entire life I got treated this way !!! She then come out of the counter and push me out the door causing me to trip and fail , they keep my car key and lock 🔒 the door refusing to give me back my car keys , call the police and they are reviewing the footage! Unfortunately is no way I can live half or 0 stars ⭐️ this two girls are the worst disrespectful , despicable human I have ever seeing in my entire life and the manager when she show up after police arrive did not even ask or say anything they
Consistently understaffed which leads to long wait times and poorer quality beverages because they’re rushed
Atmosphere: 3
Food: 4
Service: 3
Sara Faiola
Totally Unreliable, they were closed before their scheduled closing time, is that how they work?
Service: 1
robyn B
Service was good but they forgot to make my drink..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Caramel Iced Macchiato
Matt Jacobson
The slowest dunkin' in town. They have a screen that shows ticket times for the entire district. They are always dead last. If you want to wait 6 minutes for someone to acknowledge you, and then wait another ten minutes for your order, that's probably wrong. This is your spot! Hopefully, management sees this, and they get some support.
Atmosphere: 1
Food: 1
Service: 1
elizabeth satriano
Pretty stupid how no one ever answers the phone
CESAR GENUINESTYLE
Great customer service by the blond lady.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
METALTOWN AND HAIRWORLD
I messed my order up on the app. And they fixed it anyway. I really appreciate it thank you
Food: 5
Service: 5
Matt Swank
They do not seem to understand the difference in dark and original roast. Also they do not know how to adjust the number of cream and sugars. I asked the employee to remake it and she just couldn’t understand what to do. I drink 3 Dunkin iced coffees a day. This location needs help and training. Very disappointing!
Food: 1
Service: 1
RQ
Hands down best Dunkin in Naples. The staff is exceptional here. They are consistently polite and do a great job. This is what you wish all drive thru's were like. I go to this location otw to work instead of the one next to my job because it's always a much better experience. Food and coffee is always fresh, and service is quick and friendly. Kudos to the manager and whoever does the hiring. Great job to the employees, I hope you get compensated fairly for your efforts.
I just wanted to thank everyone! Thank you so much for making my mornings the best ones. I stop here every day, never, NEVER have an issue with my order. Always ready and exactly as I order. Fast and friendly staff ? thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Caramel Iced Macchiato, Bacon Egg and Cheese, Croissant
George Allen
Great mocha & caramel lattes!!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Randall
Always donas are very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Mary Rogan
JustInaccurate
Andres Caballero
Excellent attention. Very willing to assist, even though we arrived at closing time.
I order late instead ingot nothing but shiver and caramel , I am diabetic last night when I come back today and show them the cup of caramel coffee they refuse to replace it they willing to give me another but they will charge me for it !! I ask to speak to the manager both of the two girls that work here star yelling at me and tell em that is no manger aither paid for it or get out !!! I am 67 yrs old and these two trying me to kick me out if I refuse to live in my entire life I got treated this way !!! She then come out of the counter and push me out the door causing me to trip and fail , they keep my car key and lock 🔒 the door refusing to give me back my car keys ,
call the police and they are reviewing the footage! Unfortunately is no way I can live half or 0 stars ⭐️ this two girls are the worst disrespectful , despicable human I have ever seeing in my entire life and the manager when she show up after police arrive did not even ask or say anything they
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Caramel Iced Macchiato, Iced Latte
Consistently understaffed which leads to long wait times and poorer quality beverages because they’re rushed
Atmosphere: 3
Food: 4
Service: 3
Totally Unreliable, they were closed before their scheduled closing time, is that how they work?
Service: 1
Service was good but they forgot to make my drink..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Caramel Iced Macchiato
The slowest dunkin' in town. They have a screen that shows ticket times for the entire district. They are always dead last. If you want to wait 6 minutes for someone to acknowledge you, and then wait another ten minutes for your order, that's probably wrong. This is your spot! Hopefully, management sees this, and they get some support.
Atmosphere: 1
Food: 1
Service: 1
Pretty stupid how no one ever answers the phone
Great customer service by the blond lady.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
I messed my order up on the app. And they fixed it anyway. I really appreciate it thank you
Food: 5
Service: 5
They do not seem to understand the difference in dark and original roast. Also they do not know how to adjust the number of cream and sugars. I asked the employee to remake it and she just couldn’t understand what to do. I drink 3 Dunkin iced coffees a day. This location needs help and training. Very disappointing!
Food: 1
Service: 1
Hands down best Dunkin in Naples. The staff is exceptional here. They are consistently polite and do a great job. This is what you wish all drive thru's were like. I go to this location otw to work instead of the one next to my job because it's always a much better experience. Food and coffee is always fresh, and service is quick and friendly. Kudos to the manager and whoever does the hiring. Great job to the employees, I hope you get compensated fairly for your efforts.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I just wanted to thank everyone!
Thank you so much for making my mornings the best ones. I stop here every day, never, NEVER have an issue with my order. Always ready and exactly as I order. Fast and friendly staff ? thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Caramel Iced Macchiato, Bacon Egg and Cheese, Croissant
Great mocha & caramel lattes!!
Atmosphere: 5
Food: 5
Service: 5
Always donas are very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
JustInaccurate
Excellent attention. Very willing to assist, even though we arrived at closing time.
Atmosphere: 5
Food: 5
Service: 5
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