Food is decent just like any other Chinese restaurant in Naples. Nothing special. However worst customer service!! Young girl working at the cashier is extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Izzy C
Don’t go.
Atmosphere: 1
Food: 1
Service: 1
Ahmed Almeida
Disgusting Food and Appalling Customer Service at Emperor Express My recent experience with Emperor Express was nothing short of terrible. From the moment the food arrived (or perhaps, the moment I tasted it), it was clear that the quality was severely lacking. Every dish I ordered had a distinctly unpleasant taste, making the entire meal inedible. Concerned about the poor quality, I immediately contacted the restaurant to express my dissatisfaction. My intention was to return the food so they could see firsthand the issues and understand my complaint wasn't simply a request for a free meal. However, the response I received was shocking and completely unacceptable. Instead of showing any concern or offering a solution, the person on the phone dismissively told me to simply throw the food away and, to add insult to injury, instructed me to never patronize their establishment again. They flat-out refused to consider a refund or even offer to remake the order. This level of customer service is appalling. Not only was the food inedible, but the restaurant's complete lack of interest in addressing a customer's legitimate complaint and their rude dismissal are beyond comprehension. It's clear they have no regard for the quality of their food or the satisfaction of their customers. I strongly advise against ordering from or dining at Emperor Express. The combination of disgusting food and the worst customer service I have ever encountered makes this an establishment to avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
d
Awful food. Don't even try it.
Atmosphere: 2
Food: 1
Service: 2
Heather Sclafani
I ordered the house special lomein and crab ragoon they're both hot and delicious!
Atmosphere: 5
Food: 5
Service: 5
Lee Scott
Good food and good selection! Very well priced given today's cost for eating out! Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Barbara Williams
Worst Chinese food I have ever had. Even my dog wouldn’t eat it. Man at counter touching various credit cards, machine, phone then touches food and cooks without washing his hands. Just gross.
Atmosphere: 1
Food: 1
Service: 1
Loquato
Food tasted amazing. Quick, friendly service. I would definitely recommend coming for fast, great tasting food!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Steve Zamkov
Good food consistently
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Fried Rice, House Special
If I could give this place a 0 I would The rice was burnt nasty the chicken was plain And the fortune cookie was disrespectful
Atmosphere: 1
Food: 1
Service: 1
malcolm curry
The sesame chicken was good, but some of the larger pieces were undercooked.
Atmosphere: 5
Food: 3
Service: 4
Gee Romulus
I've lived across the street for 8 years, I've eaten here three times and each time I always regret it. We love Chinese food, but their food is disgusting. It goes straight to the trash ??
Atmosphere: 2
Food: 1
Service: 2
Elisa Corsetto
Didn’t have a great experience. They don’t give you enough sauce or fortune cookies for the amount I spent, also no free crispy noodles which all other chinese spots give. Fried rice seemed burnt i didn’t love it.
Food: 1
Service: 1
Colleen Gonzalez
Worst Chinese food I’ve ever eaten. Fried rice tastes like it could be dog food.
Fried rice was great!
Atmosphere: 4
Food: 4
Service: 5
Food is decent just like any other Chinese restaurant in Naples. Nothing special. However worst customer service!! Young girl working at the cashier is extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Don’t go.
Atmosphere: 1
Food: 1
Service: 1
Disgusting Food and Appalling Customer Service at Emperor Express
My recent experience with Emperor Express was nothing short of terrible. From the moment the food arrived (or perhaps, the moment I tasted it), it was clear that the quality was severely lacking. Every dish I ordered had a distinctly unpleasant taste, making the entire meal inedible.
Concerned about the poor quality, I immediately contacted the restaurant to express my dissatisfaction. My intention was to return the food so they could see firsthand the issues and understand my complaint wasn't simply a request for a free meal. However, the response I received was shocking and completely unacceptable.
Instead of showing any concern or offering a solution, the person on the phone dismissively told me to simply throw the food away and, to add insult to injury, instructed me to never patronize their establishment again. They flat-out refused to consider a refund or even offer to remake the order.
This level of customer service is appalling. Not only was the food inedible, but the restaurant's complete lack of interest in addressing a customer's legitimate complaint and their rude dismissal are beyond comprehension. It's clear they have no regard for the quality of their food or the satisfaction of their customers.
I strongly advise against ordering from or dining at Emperor Express. The combination of disgusting food and the worst customer service I have ever encountered makes this an establishment to avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
Awful food. Don't even try it.
Atmosphere: 2
Food: 1
Service: 2
I ordered the house special lomein and crab ragoon they're both hot and delicious!
Atmosphere: 5
Food: 5
Service: 5
Good food and good selection! Very well priced given today's cost for eating out! Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Worst Chinese food I have ever had. Even my dog wouldn’t eat it. Man at counter touching various credit cards, machine, phone then touches food and cooks without washing his hands. Just gross.
Atmosphere: 1
Food: 1
Service: 1
Food tasted amazing. Quick, friendly service. I would definitely recommend coming for fast, great tasting food!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Good food consistently
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Fried Rice, House Special
Restaurantji Recommends
If I could give this place a 0 I would The rice was burnt nasty the chicken was plain And the fortune cookie was disrespectful
Atmosphere: 1
Food: 1
Service: 1
The sesame chicken was good, but some of the larger pieces were undercooked.
Atmosphere: 5
Food: 3
Service: 4
I've lived across the street for 8 years, I've eaten here three times and each time I always regret it. We love Chinese food, but their food is disgusting. It goes straight to the trash ??
Atmosphere: 2
Food: 1
Service: 2
Didn’t have a great experience. They don’t give you enough sauce or fortune cookies for the amount I spent, also no free crispy noodles which all other chinese spots give. Fried rice seemed burnt i didn’t love it.
Food: 1
Service: 1
Worst Chinese food I’ve ever eaten. Fried rice tastes like it could be dog food.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bourbon Chicken
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