Friendly & Amigo Restaurant

Hello,
I hope this message finds you well. I would like to report a situation that occurred during my visit to the restaurant. I had an interaction with a staff member who spoke to me in a manner that was not appropriate or professional. The tone was offensive, and it was difficult to communicate with them both in person and over the phone. This affected my experience as a customer.

I am not sending this message to create a problem, but I believe it is important to inform you, because the way employees communicate has a strong impact on the restaurant’s image. I hope my feedback will help improve customer service for future guests.

Thank you for taking the time to review my concern.

Atmosphere: 1

Food: 1

Service: 1

We stopped at Friendly Amigo on our way to Venice hoping for some good Haitian food, and this was honestly the worst experience I’ve had at a Haitian restaurant. Most of the menu was unavailable when we arrived. I spoke Creole clearly—I’m a native speaker—and the woman taking orders still seemed confused and nervous when I asked for something as simple as chicken with rice and plantains. Another customer had to jump in and say “poulet complet,” like I was asking for something unusual.

They charge extra for pikliz, and the portion was tiny. The chicken had a strange smell, like it wasn’t cooked properly, and the patè filling was dry. When I asked what was in it, the cashier couldn’t even tell me.

I won’t be returning. This place needs serious improvement—from customer service to food quality. Worst experience I’ve had with Haitian food.

Atmosphere: 1

Food: 1

Service: 1

I always order from ubereats, the food is really good (best haitian restaurant in food quality) and once I talked to customer service and the lady was kind. It was a different story another day! I would highly recommend them

Food: 5

Service: 4

I ordered food more than 1 hour ago and when I came to get my food they made me wait for 40 minutes
When I was talking to the waitress she made me understand that I shouldn't talk too much if I couldn't wait

Service: 1

Horrible customer service !! When owners are gonna sell this to people who know how to do business? They don’t know English, Spanish, nothing!!

Atmosphere: 1

Food: 3

Service: 1

Horrible service. Just horrible. They don’t know hiw to talk to people. They’ll never learn what customer service is. Yo pauvre, yap rete pauvre. #Pauvre for life.

I had the pork with plantains, it was amazing!! The food was fresh and the pork was well seasoned. I recommend it big time!!

Atmosphere: 4

Food: 4

Service: 4

The food was really good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gryot and Rice and Beans

Sad to know NO ONE speaks ENGLISH! Your location is USA 🇺🇸 🤔...why are you discouraging ENGLISH speaking customers. By the way currency used US DOLLARS 💸! If that your ONLY currency accepted...the expectation is the country's language! Come on really??

Atmosphere: 3

Food: 4

Service: 2

Very nice recipe. Food was great. Very fast and good customer services

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich Cubano, Gryot and Rice and Beans

I got for my food and came in about 25 mins and food wasn’t done yet and when I got there I waited another 30 mins while some lady flirting with a men about a tip , next she give me the food and lied about the rice they didn’t have , and then give her the payment she closes the register and told me I gotta wait 10 mins for it to open waited 20 mins to get my money back (10.50) look at me like where my tip I threw sum in but never again that’s my review

Food: 4

My cousin bought their bouyon for me when I was sick and couldn’t eat! It was very filling and delicious. They only serve this dish during certain times during the week so I was grateful to my cousin for dropping this to me! I will be ordering this again!

Food: 5

Great place for family to have

Atmosphere: 5

Food: 5

Service: 5

Devil’s advocate here: As an American, I only recently acquired a taste for Haitian food. Not that it’s bad, but it’s just not something I ate growing up. But I’ve eaten it enough to know when it’s flavorful and coming from a good cook versus Haitian food that’s the exact opposite. Currently, I live downtown Naples (George Washington apartments) so I’m right across the street from a Haitian restaurant. I’ve had their food enough to know that the food is okay, very greasy though. And the restaurant has no working air conditioning. At this restaurant, however, I had one of the best experiences yet had from a Haitian restaurant. There was a good selection of music playing, the lady taking our order was very nice, there was a line of people waiting (which to us means the food must be good), the food was cooked fresh, the griot wasn’t too greasy, and the rice was nicely seasoned. My only complaint was that I saw a roach crawling across the floor while I was dining in. But the food was so good I didn’t even care. 10/10 highly recommend

Atmosphere: 5

Food: 5

Service: 5

Excellent food and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gryot and Rice and Beans