Very good pizza, ordered online and picked up a large Napoli supreme.
Food: 4
Service: 4
María Fernanda Silva
They took 40 min to serve a mediocre pizza
Atmosphere: 1
Food: 2
Service: 1
Ciro Crespo
Great pizza, no doubt, but take it to go because the low quality plastic chairs are like recliners because the backrests are so worn out, and the aluminum patio chairs are just as uncomfortable. A large white pizza with spinach and mushrooms and 1 Gatorade was $34, a bit on the pricey side. 1 unisex bathroom for the clients, and it wasn't the cleanest, but better than most. View out the front window is of a parking lot and us 41, and there are no bollards protecting the patrons from an unintentional drive-through if you know what I mean, so I picked a table in a corner and away from glass.
Atmosphere: 1
Food: 5
Service: 3
Jany Hernandez
The worst tiramisu I've ever had. It was frozen and stale. It didn't even taste like tiramisu. The pizza wasn't bad, although the place didn't look very clean.
Atmosphere: 1
Food: 3
Service: 4
Layne “LBird” Lucia
We bought pizza delivery. Meat lovers with Mushrooms. Cost was.$33, a bit high, but pizza was fantastic! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Douglas Haughey
Be aware- they make you pay extra if you use a credit card! They don’t tell you that over the phone.
Atmosphere: 2
Food: 3
Service: 2
Thibault A.
Very disappointed in my recent visit. Fountain drinks spewing mold into drinks. Charging extra money for the smallest amount of ranch, ignorant staff. Will not be coming back.. P.S. hidden fees they will add onto your order..
Atmosphere: 1
Food: 1
Service: 1
Janula Jankulovska
They were spraying strong chemicals while we were dinning in with 2 kids. We got up and left immediately. Won't be back.
Atmosphere: 2
Food: 4
Service: 1
Leora Kantz
I ordered something on their online menu!! I dealt with a huge attitude from one girl that took my order and it was unacceptable! Instead of saying it’s not on our menu u anymore, she hung up. Not once, but twice. I had requested extra Alfredo sauce and there was none on the noodles I was given instead of pizza! Worst service ever! I’ve been in the industry for 25 years. This cut the cake! And here’s the extra sauce I requested on my pizza and gave it to me on noodles and told me they no longer make that pizza!
Atmosphere: 1
Food: 2
Service: 1
Rita I
My review is only on their take out large cheese pizza. I’ve never actually eaten at their establishment, mostly ordered online and ordered for delivery for lunch at my job. I’m from North Jersey and this pizza brings me back home. It’s not too doughy, plenty of cheese and enough sauce. The service when picking up has been quick, not much interaction or friendliness. I’ve only been there around 4-5pm and it hasn’t been busy. Lots of parking nearby. I do notice that when placing an order online they charge a “service fee” of about $1.99 which doesn’t state what this fee is for.. Inside the establishment it has a few tables, pretty spacious and I believe they have a restroom and TV’s I haven’t tried their other locations because I’ve heard the pizza isn’t as good as this one, and I don’t want to be disappointed, I look forward to ordering take out again or might sit in the future..
On tiamiami trailnorth us 41 north 720 best location best pizza kindest service top location
Atmosphere: 5
Food: 5
Service: 5
YVONNE HERRERA
So disappointing. You read previous reviews and yet nothing has changed. Food was ok. Upon entry, all tables dirty. Only 1 guest was waiting for his to-go order so no reason for them to be like that. We cleaned our table. Staff was busy on their phones. No customer service whatsoever. Bathrooms out of order. Customer after asked. Fountain drink machine out of order. No water. I couldn't believe, a bigger location, more staff and yet such a waste. Received our food and it was just set on table. No silverware, no napkins. No here's your order. Just here and staff went back to sit on stool and be on his phone. A lot more chatter between staff than acknowledgement of customers. I write this not out of petty or entitlement. It's out of contrast of other locations. I cleaned up our table. Group of 8 came in as we were leaving. Asked if they had to clean the tables. Staff did nothing, said nothing. We let them know, yes you have to if you decide to eat there. And good luck. Everything is terrible. Staff, cleanliness, service etc. I hope owners take a look now. It's a good location but losing lot of business if it keeps going like this.
Atmosphere: 1
Food: 3
Service: 1
Luis M
Feels like I am eating in Italy best pizza
Atmosphere: 5
Food: 5
Service: 5
William Calabrese
Old fashion thin pizza. The best in Naples. Great lunch special and very nice personal.
Atmosphere: 5
Food: 5
Service: 5
Milan Munizaba
I was here few days ago. The experience was terrible. Reasoon: -Stuff that does not want to help at all, and on top of that they were unpolite and rude at Napoli 1 location. -Pizza quality is not even close to the one nearby racetrack, at Collier-US41, Naploli 3 - The tables were dirty, when I aksed theme to clean, they just wipe it and talbes remain dirty. I couldn’t believe. THE REASON why I went to eat here at Napoli 1 is because I live in Crest and I go every week in Napoli 3. The Julio is great, kind and quality is 10 times better than here. Tables are clean and service is 10/10. -Napoli 1, the one close to 5th Ave needs to have some changes ASAP. Either supervisor is bad, either regional manager is not taking care of that place. This review is here to wake you up and put focus on Napoli 1. Check how everything is perfectly at Napoli 3 and have Julio to help with making Napoli 1 good as well. One thing is for sure, I am not eating at Napoli 1 anymore until you make some changes. Make Napoli 1 to look as Napoli 3 if not, then better close Napoli 1 because service and quality was terrible.
Very good pizza, ordered online and picked up a large Napoli supreme.
Food: 4
Service: 4
They took 40 min to serve a mediocre pizza
Atmosphere: 1
Food: 2
Service: 1
Great pizza, no doubt, but take it to go because the low quality plastic chairs are like recliners because the backrests are so worn out, and the aluminum patio chairs are just as uncomfortable. A large white pizza with spinach and mushrooms and 1 Gatorade was $34, a bit on the pricey side. 1 unisex bathroom for the clients, and it wasn't the cleanest, but better than most. View out the front window is of a parking lot and us 41, and there are no bollards protecting the patrons from an unintentional drive-through if you know what I mean, so I picked a table in a corner and away from glass.
Atmosphere: 1
Food: 5
Service: 3
The worst tiramisu I've ever had. It was frozen and stale. It didn't even taste like tiramisu. The pizza wasn't bad, although the place didn't look very clean.
Atmosphere: 1
Food: 3
Service: 4
We bought pizza delivery. Meat lovers with Mushrooms. Cost was.$33, a bit high, but pizza was fantastic! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Be aware- they make you pay extra if you use a credit card! They don’t tell you that over the phone.
Atmosphere: 2
Food: 3
Service: 2
Very disappointed in my recent visit. Fountain drinks spewing mold into drinks. Charging extra money for the smallest amount of ranch, ignorant staff. Will not be coming back.. P.S. hidden fees they will add onto your order..
Atmosphere: 1
Food: 1
Service: 1
They were spraying strong chemicals while we were dinning in with 2 kids. We got up and left immediately. Won't be back.
Atmosphere: 2
Food: 4
Service: 1
I ordered something on their online menu!! I dealt with a huge attitude from one girl that took my order and it was unacceptable! Instead of saying it’s not on our menu u anymore, she hung up. Not once, but twice. I had requested extra Alfredo sauce and there was none on the noodles I was given instead of pizza! Worst service ever! I’ve been in the industry for 25 years. This cut the cake!
And here’s the extra sauce I requested on my pizza and gave it to me on noodles and told me they no longer make that pizza!
Atmosphere: 1
Food: 2
Service: 1
My review is only on their take out large cheese pizza. I’ve never actually eaten at their establishment, mostly ordered online and ordered for delivery for lunch at my job. I’m from North Jersey and this pizza brings me back home. It’s not too doughy, plenty of cheese and enough sauce. The service when picking up has been quick, not much interaction or friendliness. I’ve only been there around 4-5pm and it hasn’t been busy. Lots of parking nearby. I do notice that when placing an order online they charge a “service fee” of about $1.99 which doesn’t state what this fee is for..
Inside the establishment it has a few tables, pretty spacious and I believe they have a restroom and TV’s
I haven’t tried their other locations because I’ve heard the pizza isn’t as good as this one, and I don’t want to be disappointed, I look forward to ordering take out again or might sit in the future..
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
On tiamiami trailnorth us 41 north 720 best location best pizza kindest service top location
Atmosphere: 5
Food: 5
Service: 5
So disappointing. You read previous reviews and yet nothing has changed.
Food was ok.
Upon entry, all tables dirty. Only 1 guest was waiting for his to-go order so no reason for them to be like that. We cleaned our table.
Staff was busy on their phones. No customer service whatsoever.
Bathrooms out of order. Customer after asked. Fountain drink machine out of order. No water.
I couldn't believe, a bigger location, more staff and yet such a waste.
Received our food and it was just set on table. No silverware, no napkins. No here's your order. Just here and staff went back to sit on stool and be on his phone. A lot more chatter between staff than acknowledgement of customers.
I write this not out of petty or entitlement. It's out of contrast of other locations. I cleaned up our table. Group of 8 came in as we were leaving. Asked if they had to clean the tables. Staff did nothing, said nothing. We let them know, yes you have to if you decide to eat there. And good luck. Everything is terrible. Staff, cleanliness, service etc.
I hope owners take a look now. It's a good location but losing lot of business if it keeps going like this.
Atmosphere: 1
Food: 3
Service: 1
Feels like I am eating in Italy best pizza
Atmosphere: 5
Food: 5
Service: 5
Old fashion thin pizza. The best in Naples. Great lunch special and very nice personal.
Atmosphere: 5
Food: 5
Service: 5
I was here few days ago. The experience was terrible. Reasoon:
-Stuff that does not want to help at all, and on top of that they were unpolite and rude at Napoli 1 location.
-Pizza quality is not even close to the one nearby racetrack, at Collier-US41, Naploli 3
- The tables were dirty, when I aksed theme to clean, they just wipe it and talbes remain dirty. I couldn’t believe.
THE REASON why I went to eat here at Napoli 1 is because I live in Crest and I go every week in Napoli 3. The Julio is great, kind and quality is 10 times better than here. Tables are clean and service is 10/10.
-Napoli 1, the one close to 5th Ave needs to have some changes ASAP. Either supervisor is bad, either regional manager is not taking care of that place. This review is here to wake you up and put focus on Napoli 1. Check how everything is perfectly at Napoli 3 and have Julio to help with making Napoli 1 good as well. One thing is for sure, I am not eating at Napoli 1 anymore until you make some changes. Make Napoli 1 to look as Napoli 3 if not, then better close Napoli 1 because service and quality was terrible.
Atmosphere: 2
Food: 1
Service: 1
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