Napoli On The Bay V

Order was made wrong again. When I called to complain the man did not understand English and hung up on me twice.

Atmosphere: 2

Food: 2

Service: 2

I ordered online through DoorDash. No delivery. No answer when I call the provided number. Just thieves. I ordered against my better judgment because they have been horrible about delivery in the past, but now they're just taking money and not even bothering to send food.

Atmosphere: 1

Food: 1

Service: 1

The Best, and friendly environment plus some great food

Atmosphere: 5

Food: 5

Service: 5

I don’t know how Napoli is still in business, but they need to fire most of the Lazy staff. How do you sell someone a pizza with sloppiness? How do you sell a pizza and cut the pizza not accordingly? This place has become trash unfortunately because of the pathetic employees if I were the owner, I would fire and rehire just like Donald Trump

Atmosphere: 1

Food: 1

Service: 1

Employee seemed to busy on her phone to care.

Great pizza, clean shop, excellent service.

Atmosphere: 5

Food: 5

Service: 5

They steal online orders

Atmosphere: 1

Food: 1

Service: 1

untrustworthy. poor customer service. recommend to stay away.

Be careful with online orders with this restaurant, they accepted my order through Uber Eats and never sent the food, they did not answer my call, they reported the delivery, summary… scam

Service: 1

Good honest simple pizza.

I dined in for the lunch special of 2 pizza slices and soft drink for $7.99. I asked if I could get one cheese and one sausage slice for an upcharge and that was my order at $9.99. Since the slices only had to be warmed up, it seemed to take an inordinately long time to receive my order. That was likely because the employee was on the phone and kept taking other calls while my order was warming in the oven. I finally received 2 slices of sausage pizza-not what I odered. So one sausage slice was taken back while the cheese slice prepared. The bottom crust of the sausage pizza tasted like over baked cardboard. The rest of the ingredients were not flavorful. My cheese slice arrived. The bottom crust was not as hard as the sausage slice, but still carboard-like and there was no gooey cheese. It seemed plastered onto the bottom crust.A waste of calories and money.

Atmosphere: 2

Service: 2

Always had a good experience with order and pick up until I needed to cancel an order.I make orders for work through their website and what they fail to tell you is that if you need to cancel you must call an App's 800#. No where on the email confirmation does it give this instruction. There are plenty of places where it wants you to download the App, which is common. But it gives no instructions for cancelling at all. So when I had to cancel I called the shop. They said I had to call this Slice App and No, they did not know the number. Luckily I keep everything as it is a work order and I found a Help number at the very bottom of the email and went from there.But seriously, that was a poor move on the shop's part.

Atmosphere: 5

Food: 4

Service: 3

Do not order the Chicken Parmesan Sub unless you like to spend $15 for frozen chicken patty on a 6inch hard bun!!The restaurant smelled burnt and hurt my eyes to stay in the place while my food was being cooked. The pizza reminded me of the original Napoli on the Bay on 13th.. but the subs at the original restaurant were AMAZING!! Not like here .. unfortunately!!

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Pizza

Did an order online. Dessert was stale, pizza tasted like cardboard, and wings were disgusting. Now I understand why they have a low score. Overpriced food. Definitely a pass.

Atmosphere: 1

Food: 1

Service: 3

Unfortunately, ownership is not giving the staff what they need to perform. Their technology is outdated and often doesn’t work. The atmosphere is terrible (if there wasn’t a “open” sign you’d swear they were closed it’s so dark). Good pizza, but no one knows what they’re doing.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Pizza