We had a great server Rebecca. She had personality plus and was there to meet our every need. We had a great lunch.
Atmosphere: 5
Food: 4
Service: 5
June
First timer. Food was outstanding! .a bit surprised that what should be the flagship location for Paul Fleming would be in need of maintenance. Seats in booths had ripped and were taped and doors to restrooms were delaminated. Great Ma Po Tofu and Hot and Sour Soup. Food with attitude.
Dave
Been going to (some) PF Chang's for 15 years. And this location probably a dozen times in the last 5 years. This time it was different. Single serving meal ($18) was not to our liking. Both had miso salmon. The plating lacked mushrooms and broth; both are traditional here and on the menu! We usually order this meal so we are not confused. The salmon itself was fine. My wife had a martini (1st time here) and it was unsat, and served in a tiny martini glass. Like a toy. Our house salads were small , served in an upright dish made it hard to eat....like a large ice cream sundae dish. Who does that for a salad? Prior meal here included wonderful salad including lots of shredded carrots; this salad had only 3 1"-long 'shreds' barely visible, otherwise lettuce and wanton stripe. My wife asked for her dressing on the side and she was charged an extra 99cents! The manager reversed this. My Japanese Old Fashioned cocktail was nothing like the menu photo, and the liquid was served level with the single ice cube, perhaps 1/3 of a glass. (NOTHING in common with the smoky old fashioned at Bonefish.) All together a seeming emphasis on cost cutting which I never experienced at PFCh previously. New management? It will be a while before we go back here. Wished I had taken photos for emphasis. The tiny martini glass was a hoot. The server was pleasant enough, but quite rushed and never introduced herself. She DID work on removing the charge for the salad dressing, and checked on us regularly. Not returning soon.
Dirk
Generally liked dinner in the past. This was the worst. Inattentive reception, horrible service and food. Appetizers arrived after main course. Waitress had no clue. Will mot go back till they improve service.
Patricia
Lovely, ‘delicious' and enjoyable evening ~ our waitress, Rebecca, was kind, personable and attentive !!
Larry
We both ordered Dinner specials. I had the Mongolian Beef. some of the meat was tough. My wife had the Miso Glazed Salmon. The piece of Salmon I tasted wasn't fresh, but her overall dish was better.
Michele
We enjoyed our dinner here. The food was great as well as the service. The atmosphere is nice. And the prices are reasonable. We'll be back.
Stu Young
Down, down, down. This location continues its downhill slide. What was once a wonderful experience is now a short-staffed, bland tasting, uninspiring over-priced bad experience. Been coming here for many years - the last 2 of which have been very bad. Was hoping for better, won’t foolishly try again.
Atmosphere: 3
Food: 1
Service: 2
Kristin G.
Wow.....what happened to this location?! First impression was the dirty wine glasses at the half round booth we were seated at.....Secondly, our sweet & sour soup and chicken lettuce wraps came at the same time before our drinks arrived...??!! When our drinks arrived post food delivery it wasn't the right size wine....and it went on and on. Our waiter was very nice but not experienced. There were many tables which ate and left....and weren't cleared pre departure and post departure. I grew up in my restaurant business....and was stressed out watching this happen before my eyes. The manager took off from the bill a lettuce wrap ( which are always good) and the soup. The soup, we didn't eat because it was between eating our lettuce wraps warm....or soup warm. I hope the corporate office sends someone to this location...because they need to be trained properly. The empty tables that had been occupied were still not cleared by the time we left.....even though the hostess, manager, and wait person were there not prioritizing getting all the tables cleared and reset as soon as possible. I have been a customer for years....and never encountered such a bad experience there. We drove a half an hour away just to enjoy our lunch there and it was a disappointment. I thanked the manager for taking the soup and one lettuce wrap off the bill for the inconvenience but......it's not about the bill, it's about the experience and they need help to preserve the reputation.
Atmosphere: 3
Food: 5
Service: 2
Timothy
It was New Year's eve and they were slammed so the service was extremely slow. But when the food arrived it wad good.
Take out order placed online took 40 mins, was told 20 mins. Ordered Mongolian beef, brown rice & extra sauce on the side. No rice & no sauce on the side so it was a pretty sad meal. How do you forget the rice when it comes with the meal? Apparently the girl doing the take out orders didn’t check either. Beef was dry too.
cynthia
We were seated at our table on time for our reservation. When the waiter came over he said there was an hour and 15'minutes for any entree!! The restaurant was over run by take outs. This was not told to us at the entrance. If we didn't want to wait, we should order only a few appetizers that Might come at soon. Not good!!!!
We had a great server Rebecca. She had personality plus and was there to meet our every need. We had a great lunch.
Atmosphere: 5
Food: 4
Service: 5
First timer. Food was outstanding! .a bit surprised that what should be the flagship location for Paul Fleming would be in need of maintenance. Seats in booths had ripped and were taped and doors to restrooms were delaminated. Great Ma Po Tofu and Hot and Sour Soup. Food with attitude.
Been going to (some) PF Chang's for 15 years. And this location probably a dozen times in the last 5 years. This time it was different. Single serving meal ($18) was not to our liking. Both had miso salmon. The plating lacked mushrooms and broth; both are traditional here and on the menu! We usually order this meal so we are not confused. The salmon itself was fine. My wife had a martini (1st time here) and it was unsat, and served in a tiny martini glass. Like a toy. Our house salads were small , served in an upright dish made it hard to eat....like a large ice cream sundae dish. Who does that for a salad? Prior meal here included wonderful salad including lots of shredded carrots; this salad had only 3 1"-long 'shreds' barely visible, otherwise lettuce and wanton stripe. My wife asked for her dressing on the side and she was charged an extra 99cents! The manager reversed this. My Japanese Old Fashioned cocktail was nothing like the menu photo, and the liquid was served level with the single ice cube, perhaps 1/3 of a glass. (NOTHING in common with the smoky old fashioned at Bonefish.) All together a seeming emphasis on cost cutting which I never experienced at PFCh previously. New management? It will be a while before we go back here. Wished I had taken photos for emphasis. The tiny martini glass was a hoot. The server was pleasant enough, but quite rushed and never introduced herself. She DID work on removing the charge for the salad dressing, and checked on us regularly. Not returning soon.
Generally liked dinner in the past. This was the worst. Inattentive reception, horrible service and food. Appetizers arrived after main course. Waitress had no clue. Will mot go back till they improve service.
Lovely, ‘delicious' and enjoyable evening ~ our waitress, Rebecca, was kind, personable and attentive !!
We both ordered Dinner specials. I had the Mongolian Beef. some of the meat was tough. My wife had the Miso Glazed Salmon. The piece of Salmon I tasted wasn't fresh, but her overall dish was better.
We enjoyed our dinner here. The food was great as well as the service. The atmosphere is nice. And the prices are reasonable. We'll be back.
Down, down, down. This location continues its downhill slide. What was once a wonderful experience is now a short-staffed, bland tasting, uninspiring over-priced bad experience. Been coming here for many years - the last 2 of which have been very bad. Was hoping for better, won’t foolishly try again.
Atmosphere: 3
Food: 1
Service: 2
Wow.....what happened to this location?! First impression was the dirty wine glasses at the half round booth we were seated at.....Secondly, our sweet & sour soup and chicken lettuce wraps came at the same time before our drinks arrived...??!! When our drinks arrived post food delivery it wasn't the right size wine....and it went on and on. Our waiter was very nice but not experienced. There were many tables which ate and left....and weren't cleared pre departure and post departure. I grew up in my restaurant business....and was stressed out watching this happen before my eyes. The manager took off from the bill a lettuce wrap ( which are always good) and the soup. The soup, we didn't eat because it was between eating our lettuce wraps warm....or soup warm. I hope the corporate office sends someone to this location...because they need to be trained properly. The empty tables that had been occupied were still not cleared by the time we left.....even though the hostess, manager, and wait person were there not prioritizing getting all the tables cleared and reset as soon as possible. I have been a customer for years....and never encountered such a bad experience there. We drove a half an hour away just to enjoy our lunch there and it was a disappointment. I thanked the manager for taking the soup and one lettuce wrap off the bill for the inconvenience but......it's not about the bill, it's about the experience and they need help to preserve the reputation.
Atmosphere: 3
Food: 5
Service: 2
It was New Year's eve and they were slammed so the service was extremely slow. But when the food arrived it wad good.
Restaurantji Recommends
Forgot 2 items we ordered for takeout. Manager won’t call back. Food was awful. Everything tastes the same. Bad. Avoid.
Food: 1
Service: 1
my mongolian beef was either overcooked or pre cooked and heated. Honey chicken also seemed overcooked. Have eaten there before no problem
Always a good experience whether dining in or carryout.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Chang’S Lettuce Wraps, Soup, Crispy Green Beans, Sesame Chicken
Take out order placed online took 40 mins, was told 20 mins.
Ordered Mongolian beef, brown rice & extra sauce on the side.
No rice & no sauce on the side so it was a pretty sad meal.
How do you forget the rice when it comes with the meal?
Apparently the girl doing the take out orders didn’t check either.
Beef was dry too.
We were seated at our table on time for our reservation. When the waiter came over he said there was an hour and 15'minutes for any entree!! The restaurant was over run by take outs. This was not told to us at the entrance. If we didn't want to wait, we should order only a few appetizers that Might come at soon. Not good!!!!
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