My coworker says this is fast food Cuban cuisine. Whatever it is, I liked it. I had the quarter chicken plate with white rice & black beans. The chicken was perfectly grilled, moist and tender.
The bad attitude towards customers in fast food stores has already become fashionable that this is disgusting especially in a store where even the manager is rude as a customer I have the right to demand what I pay for and it seems very absurd that everyone sees it as something normal it is a disgusting store I recommend that they do not come so that they avoid going through this ....... And corporations should take a good look at their workers and more if they are in charge because the truth is they will only get a bad reputation
Atmosphere: 1
Food: 1
Service: 1
Diamond Chavez
Hard to understand workers every time I go in . They look at me like I’m dumb cause I speak English ? Foods always delicious 🤤
Food: 5
Service: 5
Brett Courville
Every single time I come here hoping it will be different and never is....Food is excellent but service no, always have somebody on drive thru that doesn't speak English...just tonight I asked if the 1/4 chicken could be a breast and he kept saying bread? bread? and I got tired of repeating it and tried once more slowly and he repeated fresh, yes its fresh....if your gonna be on drive thru gotta speak and understand english as well as spanish...oh and dont get that on some night I can get extra gravy and some nights no...guess its however they are feeling...getting to the point I'm giving up on this place but food is GOOD, service not so much...and tonight couldn't serve me chicken, CHICKEN what they do here!!!...no one speaks english...I ask front counter if I couod make it a breast and just acts like I didn't ask a question..oh you want rice and beans with that, no I asked you question...place is a JOKE!!
Food: 4
Service: 1
DDD
It was my first visit there. The service was excellent, and the food was delicious. I would definitely recommend this place for eating healthy food. We are grateful to all of the staff for assisting us in getting delicious food today!
Atmosphere: 5
Food: 5
Service: 5
Fernando De los rios
Worst place in Naples got food poisoning from here even my 3 year old daughter this place should be closed !!!!!
Atmosphere: 1
Food: 1
Service: 1
Arnaldo Gonzalez
The economy has also touched pollo tropical, we now have to call it paloma tropical, they have reduced the size of everything, including the pollo, or I would say pollito
Atmosphere: 4
Food: 4
Service: 4
Angela Mirretti
Good food the garlic sauce is excellent
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sweet Plantains
Lori Brattset
Great food and clean Atmosphere typical for fast food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Fries
Yusset Gonzalez Benitez
Came in at 8.30 pm and ordered the trio. The rice was mushy, the chicken and steak very dry. I kind of expected the food wasn't going to be fresh but it's still a disappointment. I paid $30 for trio plates and it wasn't worth $5.99 😑
Delicious food, the atmosphere could be enjoyed more, but when it is very full, the food can take a long time to come out, it is understandable, due to the amount of demand, but perhaps there would be better ways to keep everything more fluid, the rest everything perfect
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken
Laura Zielinski
Order the chicken soup and there wasn't any chicken in it. So terrible. All kinds of big yucca pieces probably trying to hide the fact that there wasn't any chicken in it. They couldn't do anything about it. It was delivered so I couldn't even sent it back. So that little bowl of soup ended up costing 15.00.
Atmosphere: 3
Food: 1
Service: 3
Chino Persaud
Food is normal it is what customer come to expect..
Atmosphere: 3
Food: 3
Service: 3
Rosaura Sanchez
Very poor quality, we had to wait more than 15 minutes for the chicken and at the end they told us that the white rice had run out, we had to ask for water consecutively since the glasses were miniatures, in short the quality was very poor
victor albornoz aguilera
The service was really a bit bad, they didn't give us options for the dishes. The chicken has been better on other occasions
My coworker says this is fast food Cuban cuisine. Whatever it is, I liked it. I had the quarter chicken plate with white rice & black beans. The chicken was perfectly grilled, moist and tender.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice \u0026 Beans, Sweet Plantains, Grilled Chicken
The bad attitude towards customers in fast food stores has already become fashionable that this is disgusting especially in a store where even the manager is rude as a customer I have the right to demand what I pay for and it seems very absurd that everyone sees it as something normal it is a disgusting store I recommend that they do not come so that they avoid going through this ....... And corporations should take a good look at their workers and more if they are in charge because the truth is they will only get a bad reputation
Atmosphere: 1
Food: 1
Service: 1
Hard to understand workers every time I go in . They look at me like I’m dumb cause I speak English ? Foods always delicious 🤤
Food: 5
Service: 5
Every single time I come here hoping it will be different and never is....Food is excellent but service no, always have somebody on drive thru that doesn't speak English...just tonight I asked if the 1/4 chicken could be a breast and he kept saying bread? bread? and I got tired of repeating it and tried once more slowly and he repeated fresh, yes its fresh....if your gonna be on drive thru gotta speak and understand english as well as spanish...oh and dont get that on some night I can get extra gravy and some nights no...guess its however they are feeling...getting to the point I'm giving up on this place but food is GOOD, service not so much...and tonight couldn't serve me chicken, CHICKEN what they do here!!!...no one speaks english...I ask front counter if I couod make it a breast and just acts like I didn't ask a question..oh you want rice and beans with that, no I asked you question...place is a JOKE!!
Food: 4
Service: 1
It was my first visit there. The service was excellent, and the food was delicious. I would definitely recommend this place for eating healthy food. We are grateful to all of the staff for assisting us in getting delicious food today!
Atmosphere: 5
Food: 5
Service: 5
Worst place in Naples got food poisoning from here even my 3 year old daughter this place should be closed !!!!!
Atmosphere: 1
Food: 1
Service: 1
The economy has also touched pollo tropical, we now have to call it paloma tropical, they have reduced the size of everything, including the pollo, or I would say pollito
Atmosphere: 4
Food: 4
Service: 4
Good food the garlic sauce is excellent
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sweet Plantains
Great food and clean
Atmosphere typical for fast food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Fries
Came in at 8.30 pm and ordered the trio. The rice was mushy, the chicken and steak very dry. I kind of expected the food wasn't going to be fresh but it's still a disappointment. I paid $30 for trio plates and it wasn't worth $5.99 😑
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Tropical Trio
Restaurantji Recommends
Delicious food, the atmosphere could be enjoyed more, but when it is very full, the food can take a long time to come out, it is understandable, due to the amount of demand, but perhaps there would be better ways to keep everything more fluid, the rest everything perfect
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken
Order the chicken soup and there wasn't any chicken in it. So terrible. All kinds of big yucca pieces probably trying to hide the fact that there wasn't any chicken in it. They couldn't do anything about it. It was delivered so I couldn't even sent it back. So that little bowl of soup ended up costing 15.00.
Atmosphere: 3
Food: 1
Service: 3
Food is normal it is what customer come to expect..
Atmosphere: 3
Food: 3
Service: 3
Very poor quality, we had to wait more than 15 minutes for the chicken and at the end they told us that the white rice had run out, we had to ask for water consecutively since the glasses were miniatures, in short the quality was very poor
The service was really a bit bad, they didn't give us options for the dishes. The chicken has been better on other occasions
Atmosphere: 3
Food: 3
Service: 3
Loading...