Service poor, food cold. Overpriced. I try every 5 yrs or so.... Always bad experience and poorly managed.
Matthew Rutter
The dining room had about 3-4 other tables, was very quiet inside. The greeters seemed disinterested in their job & had one of them had AirPods in.
Server was nice, but a bit short in his approach.
Ordered the wedge salad which was good.
Both ordered a medium well fillet, we both received a very well done steak.
After 5mins he came to ask how everything was, he agreed it was way overcooked. Had the kitchen remake it.
I assume the manager, another man, came over and apologised and took it off the bill. The remade steak was significantly better and really flavourful.
Their recovery was good from the mistake but would have been nice to be offered something whilst I waited or a desert etc, as another 10/20mins passed as it was remade and my partner continued to eat.
Wouldn't recommend, seems it's past its best and in need of cheaper prices to reflect the service.
A last oddity, the waiter before bringing the cheque, asked if I was tipping 20 or 22%, never been to a place which asks me before seeing the bill what I want to tip. Especially when not had the best meal.
Atmosphere: 1
Food: 3
Service: 3
Charles
 we were extremely disappointed. With the overall service from the bar dinner table. This was the second time we came over first time we sat at the bar area and the service was great and overall everything was good. We were looking forward to come back we invited two couples to join is this time Ithis time we made reservation at the dining area and the servers was horrible. we embarrassed. The waiter said he couldn't hear well and that's the reason he brought my appetizer with my dinner. He never offered anyone at the table a second round of drink and at the end to make the worse an awkward situation he'd never asked if the bill was one or split . we do not recommend.
Len
Wife and I had the 7.5 oz fillet -hers rare and mine med-rare -both done to perfection. Also had French Onion soup which was very good
Raphael Terracuso
Steak was good.. BBQ sauce .. ehhhh .. i would have rather had the shrimp without the sauce .. but over all good place for a steak.. and if you like the Miami Dolphins..
Atmosphere: 5
Food: 4
Service: 5
Matthew
Dining room had about 3-4 other tables, was very quiet inside. The greeters seemed disinterested in their job & had one of them had AirPods in. Server was nice, but a bit short in his approach. Ordered the wedge salad which was good. Both ordered a medium well fillet, we both received a very well done steak. After 5mins he came to ask how everything was, agreed it was way overcooked. Had the kitchen remake it. I assume the manager, another man, came over and apologised and took it off the bill. The remade steak was significantly better and really flavourful. Their recovery was good from the mistake but would have been nice to be offered something whilst I waited or a desert etc, as another 10/20mins passed as it was remade and my partner continued to eat. Wouldn't recommend, seems it's past its best and in need of cheaper prices to reflect the service.
Jennie living life leisurely
I had the pleasure of eating breakfast here while I was staying at the Hilton hotel for the week. The manager Tonya was so amazing as was her staff Ramona and Gio. You could absolutely tell they were trained to perfection. One of the breakfast items that stood out on the menu was the avocado toast. And wow. This masterpiece had to have been inspired by the Mediterranean. Loads of flavorand and an ample serving. I was so pleased by the experience. I also enjoyed a more traditional breakfast, amazing as well. Shulas really knows how to make you feel special. Absolutely cant wait to return.
Atmosphere: 5
Food: 5
Service: 5
nancers choice
I can’t recommend Shula’s enough for anyone visiting Naples, Florida. The staff are fabulous—gracious, happy, and genuinely love their customers, making you feel right at home from the moment you arrive. The food is always top-notch and consistent, with flavorful dishes that hit the spot every time. Whether you’re a local or just passing through, this is a must-visit spot for great service and delicious meals. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
James Dill
Ramona and Tonya really went above and beyond to make sure my boy and I had a great breakfast experience. Its great to start the day with a smile and a friendly atmosphere. If they're working, you're sure to have both. Thanks yall!!! 🙏
Atmosphere: 5
Food: 5
Service: 5
Primo Delgado Zayas
I want to specifically mention Tonya the manager for excellent service during breakfast during our stay in Naples Hilton. Ram the server did a very good job. Last I want compliment the Cheff on the excellent croissant that had for breakfast. As good as the ones we had in Alberta, Canada recently. We will definetely coming back for more. Thanks.
Our server was excellent. Table was too small for the dishes we ordered. Restaurant was sparsely occupied. Larger table should have been offered.
James Gayes
My wife and I recently had lunch at Shula‘s Steak House . We have been customers of Shula's for more than 15 years. Dinner there is fantastic, but today we had lunch in the bar area. Love the high back leather chairs! Customer satisfaction was provided by Assistant Manager Tonya. Our server, David, who introduced me to Brambleberry Boodles Gin made our experience quite special. The lunch salad was wonderful and the “no calorie“ :~) dessert made it all worth wild. Whether it’s a business lunch or a relaxing lunch like we had, with no business attached Shula's is a terrific place to patronize. Dr. James and Diane Gayes
Atmosphere: 5
Food: 5
Service: 5
Patricia Sherry
Our server Paul G was GREAT as was our food.
Atmosphere: 5
Food: 5
Service: 5
Iván Vargas
Paul was the best. Food its amazing 👏 If you are around try the apple strudel
Atmosphere: 5
Food: 5
Service: 5
Ursula Suppa
Bartender Nate- your references to 80’s nostalgic movies are EPIC. Your service is impeccable, well… and your Espresso Martini’s are to DIE for. That is all. Carry on.
Service poor, food cold. Overpriced. I try every 5 yrs or so.... Always bad experience and poorly managed.
The dining room had about 3-4 other tables, was very quiet inside. The greeters seemed disinterested in their job & had one of them had AirPods in.
Server was nice, but a bit short in his approach.
Ordered the wedge salad which was good.
Both ordered a medium well fillet, we both received a very well done steak.
After 5mins he came to ask how everything was, he agreed it was way overcooked. Had the kitchen remake it.
I assume the manager, another man, came over and apologised and took it off the bill. The remade steak was significantly better and really flavourful.
Their recovery was good from the mistake but would have been nice to be offered something whilst I waited or a desert etc, as another 10/20mins passed as it was remade and my partner continued to eat.
Wouldn't recommend, seems it's past its best and in need of cheaper prices to reflect the service.
A last oddity, the waiter before bringing the cheque, asked if I was tipping 20 or 22%, never been to a place which asks me before seeing the bill what I want to tip. Especially when not had the best meal.
Atmosphere: 1
Food: 3
Service: 3
 we were extremely disappointed. With the overall service from the bar dinner table. This was the second time we came over first time we sat at the bar area and the service was great and overall everything was good. We were looking forward to come back we invited two couples to join is this time Ithis time we made reservation at the dining area and the servers was horrible. we embarrassed. The waiter said he couldn't hear well and that's the reason he brought my appetizer with my dinner. He never offered anyone at the table a second round of drink and at the end to make the worse an awkward situation he'd never asked if the bill was one or split . we do not recommend.
Wife and I had the 7.5 oz fillet -hers rare and mine med-rare -both done to perfection. Also had French Onion soup which was very good
Steak was good.. BBQ sauce .. ehhhh .. i would have rather had the shrimp without the sauce .. but over all good place for a steak.. and if you like the Miami Dolphins..
Atmosphere: 5
Food: 4
Service: 5
Dining room had about 3-4 other tables, was very quiet inside. The greeters seemed disinterested in their job & had one of them had AirPods in. Server was nice, but a bit short in his approach. Ordered the wedge salad which was good. Both ordered a medium well fillet, we both received a very well done steak. After 5mins he came to ask how everything was, agreed it was way overcooked. Had the kitchen remake it. I assume the manager, another man, came over and apologised and took it off the bill. The remade steak was significantly better and really flavourful. Their recovery was good from the mistake but would have been nice to be offered something whilst I waited or a desert etc, as another 10/20mins passed as it was remade and my partner continued to eat. Wouldn't recommend, seems it's past its best and in need of cheaper prices to reflect the service.
I had the pleasure of eating breakfast here while I was staying at the Hilton hotel for the week. The manager Tonya was so amazing as was her staff Ramona and Gio. You could absolutely tell they were trained to perfection.
One of the breakfast items that stood out on the menu was the avocado toast. And wow. This masterpiece had to have been inspired by the Mediterranean. Loads of flavorand and an ample serving. I was so pleased by the experience. I also enjoyed a more traditional breakfast, amazing as well. Shulas really knows how to make you feel special. Absolutely cant wait to return.
Atmosphere: 5
Food: 5
Service: 5
I can’t recommend Shula’s enough for anyone visiting Naples, Florida. The staff are fabulous—gracious, happy, and genuinely love their customers, making you feel right at home from the moment you arrive. The food is always top-notch and consistent, with flavorful dishes that hit the spot every time. Whether you’re a local or just passing through, this is a must-visit spot for great service and delicious meals. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Ramona and Tonya really went above and beyond to make sure my boy and I had a great breakfast experience.
Its great to start the day with a smile and a friendly atmosphere.
If they're working, you're sure to have both.
Thanks yall!!! 🙏
Atmosphere: 5
Food: 5
Service: 5
I want to specifically mention Tonya the manager for excellent service during breakfast during our stay in Naples Hilton. Ram the server did a very good job.
Last I want compliment the Cheff on the excellent croissant that had for breakfast. As good as the ones we had in Alberta, Canada recently. We will definetely coming back for more. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our server was excellent. Table was too small for the dishes we ordered. Restaurant was sparsely occupied. Larger table should have been offered.
My wife and I recently had lunch at Shula‘s Steak House . We have been customers of Shula's for more than 15 years. Dinner there is fantastic, but today we had lunch in the bar area. Love the high back leather chairs! Customer satisfaction was provided by Assistant Manager Tonya. Our server, David, who introduced me to Brambleberry Boodles Gin made our experience quite special. The lunch salad was wonderful and the “no calorie“ :~) dessert made it all worth wild. Whether it’s a business lunch or a relaxing lunch like we had, with no business attached Shula's is a terrific place to patronize.
Dr. James and Diane Gayes
Atmosphere: 5
Food: 5
Service: 5
Our server Paul G was GREAT as was our food.
Atmosphere: 5
Food: 5
Service: 5
Paul was the best.
Food its amazing 👏
If you are around try the apple strudel
Atmosphere: 5
Food: 5
Service: 5
Bartender Nate- your references to 80’s nostalgic movies are EPIC. Your service is impeccable, well… and your Espresso Martini’s are to DIE for. That is all. Carry on.
Service: 5
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