Was helped by Kirby twice, amazing customer service! Kirby was super helpful and patient with our party of 9!
Service: 5
Jennifer
Poor service and attitude. Got the FU look from a barista when they served drinks to two other parties who were behind us in line and I asked about mine. They were slow, so sure about the attitude. We had to take a drink back because it was nasty. 3 drinks and one slice of bread = $23.
Atmosphere: 2
Food: 2
Service: 1
Jessica Rockey
Ordered via the app, quick service, friendly employees able to help me with additional item
Atmosphere: 4
Food: 5
Service: 5
Marco Akulli
bare unfriendly staff.. shameful representation of the starbucks brand
Atmosphere: 2
Food: 3
Service: 1
Kurt
Nice one, it's inside the mall. There's plenty of seating for a mall starbucks!
R A
Horrible customer service by a person named Ava, who claims that she is the owner of this Starbucks. After reaching out to corporate I found out she’s not. She did however fraudulently charge my card for a drink I never received after I got my refund. Very passive aggressive and won’t be coming back here. She represents the company horribly and should be fired. If you read other 1 star reviews you’ll see she comes up in all of them just not by name because she doesn’t wear a name tag but is a fake blonde with fake contacts in. She’s heavy set and seems to struggle to move around. I recommend she join a fitness facility to combat this. This is a franchise location owned by a company called Matt Ventures and they seem to be okay with her behavior.
Atmosphere: 1
Food: 1
Service: 1
Rita Caven
$5.95 for a cup of tea….. felt like I had been robbed!
Tom Bray
6.26 for a tall and they want a tip!
Service: 4
Lily Rosenblum
Charging 50 cents for a CUP of water?? You have absolutely got to be kidding me!
Layla Lemoine
service is slower and employees seem to be less and less competent and aware of their surroundings by the day. They can be completely empty and still are painfully slow
This Starbucks is located inside Coastland Center Mall in Naples, Florida. The staff is extremely friendly and helpful. Its is your typical Starbucks with all the beverage choices. The store is well kept and clean with seating inside. Try the Chai Tea or the new Lavender Matcha.
Atmosphere: 4
Food: 4
Service: 4
Karlita Perez
Hello, just sharing my experience (which i don’t typically do unless they go far beyond great, or have a very unpleasant experience, which was my case unfortunately). I asked for a cup of ice at Starbucks along with my drink and this young lady, blond hair, made my online order, gave me a very unpleasant look once i asked her for a cup or ice; Threw it on the counter which was very unnecessary as if me asking for a cup of ice was bad? I’m a fellow starbucks worker as well & i know this is not the expectation when serving customers.
Atmosphere: 1
Food: 2
Service: 1
James Bell
We have visited this location many times. Today our order was misunderstood, which was difficult given the two coffees were the same except one was decaf.Our order for 2 x pumpkin bread turned into just one.When we took the coffee back the replacement tasted awful as if the milk was sour and the frothed up milk looked more like clotted cream. On tasting the other drink, it was the same.We gave up and returned the drinks to a disbelieving server. The pumpkin bread however was great.
Atmosphere: 2
Food: 1
Service: 1
David Bokman
I don’t usually review Starbucks but this location has exceptional customer service! The staff is always going above and beyond. Great job!
Atmosphere: 5
Service: 5
Oz Sandoval
Service is excellent everything is perfect here clean very organized and service is fast
Was helped by Kirby twice, amazing customer service! Kirby was super helpful and patient with our party of 9!
Service: 5
Poor service and attitude. Got the FU look from a barista when they served drinks to two other parties who were behind us in line and I asked about mine. They were slow, so sure about the attitude. We had to take a drink back because it was nasty. 3 drinks and one slice of bread = $23.
Atmosphere: 2
Food: 2
Service: 1
Ordered via the app, quick service, friendly employees able to help me with additional item
Atmosphere: 4
Food: 5
Service: 5
bare unfriendly staff.. shameful representation of the starbucks brand
Atmosphere: 2
Food: 3
Service: 1
Nice one, it's inside the mall. There's plenty of seating for a mall starbucks!
Horrible customer service by a person named Ava, who claims that she is the owner of this Starbucks. After reaching out to corporate I found out she’s not. She did however fraudulently charge my card for a drink I never received after I got my refund. Very passive aggressive and won’t be coming back here. She represents the company horribly and should be fired. If you read other 1 star reviews you’ll see she comes up in all of them just not by name because she doesn’t wear a name tag but is a fake blonde with fake contacts in. She’s heavy set and seems to struggle to move around. I recommend she join a fitness facility to combat this. This is a franchise location owned by a company called Matt Ventures and they seem to be okay with her behavior.
Atmosphere: 1
Food: 1
Service: 1
$5.95 for a cup of tea….. felt like I had been robbed!
6.26 for a tall and they want a tip!
Service: 4
Charging 50 cents for a CUP of water?? You have absolutely got to be kidding me!
service is slower and employees seem to be less and less competent and aware of their surroundings by the day. They can be completely empty and still are painfully slow
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This Starbucks is located inside Coastland Center Mall in Naples, Florida. The staff is extremely friendly and helpful. Its is your typical Starbucks with all the beverage choices. The store is well kept and clean with seating inside. Try the Chai Tea or the new Lavender Matcha.
Atmosphere: 4
Food: 4
Service: 4
Hello, just sharing my experience (which i don’t typically do unless they go far beyond great, or have a very unpleasant experience, which was my case unfortunately). I asked for a cup of ice at Starbucks along with my drink and this young lady, blond hair, made my online order, gave me a very unpleasant look once i asked her for a cup or ice; Threw it on the counter which was very unnecessary as if me asking for a cup of ice was bad? I’m a fellow starbucks worker as well & i know this is not the expectation when serving customers.
Atmosphere: 1
Food: 2
Service: 1
We have visited this location many times. Today our order was misunderstood, which was difficult given the two coffees were the same except one was decaf.Our order for 2 x pumpkin bread turned into just one.When we took the coffee back the replacement tasted awful as if the milk was sour and the frothed up milk looked more like clotted cream. On tasting the other drink, it was the same.We gave up and returned the drinks to a disbelieving server. The pumpkin bread however was great.
Atmosphere: 2
Food: 1
Service: 1
I don’t usually review Starbucks but this location has exceptional customer service! The staff is always going above and beyond. Great job!
Atmosphere: 5
Service: 5
Service is excellent everything is perfect here clean very organized and service is fast
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Blueberry Scone
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