Steak 'n Shake
2620 Pine Ridge Rd, Naples
(239) 262-1039
Recent Reviews
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American restaurant with good atmosphere. I was disappointed when they removed the Royale hamburger from the menu so I stopped coming. I went back this week but that one is not on the menu. The restaurant looks better than a couple of years ago, seats and tables have been renovated but the restroom needs attention. Hamburgers and fries a too salty for my taste. Service is good.
TLDR: all steaks no shakes.
Came at 9:55. They close at 12. They pull a mcDs on me: They didn't have shakes. That's what I came for. I asked if they would have shakes later (I'll wait for a shake, no problem). They say they didn't get shipment. That's not the workers fault. Ok, fine I get a coke. It was so full the lid had coke on it and spilled on the inside of the door as he was passing it.
Burger was good. Got a number 6 BBQ bacon. Greasy but neatly wrapped.
Cheese fries were okay too, the fries are the thin crispy kind. Cheese comes in a little cup.
Overall a disappointing experience. Really wanted 2 banana strawberry shakes.
Food: 3
Service: 3
Recommended dishes: Combo French Fries with Burger
Awful experience, too upgraded. This place has gone down hill in the past 5 years.
“Server” brought my food and tray out and slid it onto my table and half the fries from my basket fell out. Also nearly knocking my drink over. She said a quick soft “sorry” and walked away. Burger had a pound of garlic butter melted ontop of the bun. Went to throw our food away and a different server asked us to wipe down our table.
Will never be returning. Only thing decent about this place are the milk shakes
Atmosphere: 1
Food: 1
Service: 1
Went through the drive-through twice waited 15 minutes and they never came. I went around went inside and the girl was talking on her phone ignored me. I ordered on the kiosk and she still continued not to cook my food. This is no she’s the only one in here I guess so. I don’t know if you have short staff or what but this is ridiculous
Self order with noone offering an explaination. I like technology, but need mored guidance for such a radical change.
Parking: Across street from restaurant is the parking.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Combo French Fries with Burger
I used love this place and went so many times in the Past. Now the place has changed so much not for the the better. Never again.
Atmosphere: 1
Food: 1
Service: 1
I ordered a number 7 with no onion. Waited 20 minutes for my food. Drove off, and when I went to eat, noticed onions on my burger. And not a little bit, looked like extra onion was added. How hard is it to NOT add an item that normally comes on the burger? That’s less work.
Food: 1
Service: 1
Food cold slow and bad customer service
Atmosphere: 1
Food: 1
Service: 1
sadly, going downhill fast
Atmosphere: 3
Food: 1
Service: 1
My grandson asked for BBQ sauce to go with the chicken tenders he ordered
They charged him $1.06 for a little packet of BBQ
Excuse me???
We won't be back
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The most delicious thing is the fried legs accompanied by cheese sauce. Exquisite!!!
Atmosphere: 5
Food: 5
Service: 5
Tasty little burger that's a nice change of pace from other fast food. The milkshakes are very very thick
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings, Double Cheeseburger, Milkshake Milkshake Cream Milkshake
It's not the cleanest place. There is always plenty of seating inside. Love the shoe-string fries. Milkshakes are good....avg price.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Combo French Fries with Burger, Milkshake Milkshake Cream Milkshake
3 shakes
Like everything, always a tad too sweet
Atmosphere: 3
Food: 3
Service: 3
Loves the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milkshake Milkshake Cream Milkshake
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