It's frustrating when you pay extra for double meats and double cheese and not get it at all! And this keeps happening repetitiously. The worst part is when you're trying to call them in order to complain. No one ever picks up the phone. Daylight robbery if you ask me. Maybe this explains why they don't have an option for tipping online. It tells me that this is how they choose to run their business. ??
Atmosphere: 1
Food: 1
Service: 1
paula nava
I am a frequent customer of this store, but two footlong one of them paid for an extra bacon and I did not receive it, and in the other footlong the flavor of the chicken was not the best, I arrived just at the time to pick up the order, it was completely cold the food.
Atmosphere: 4
Food: 2
Service: 4
Joe Palermo
Came in around 5:30, two female employees were sitting in the dining area and I greeted them as I walked in, no response back whatsoever. I proceeded to order a meatball sub and they said we are out. So in other words, poor customer service, don't have what they're supposed to and to top it off they don't accept coupons. Been coming here for a long time, it has definitely gone down hill after it was sold to new owners a year ago. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Little_Ashlyn
This is the best subway, excellent customer service and they honor coupons.
Atmosphere: 5
Food: 5
Service: 5
Kristy York
I placed a mobile order because to be quite honest subway usually is the worst experience as far as employees. But when I walked into this one (never been to this location before) I was greeted pleasantly by Peter (not sure of last name) giving me instruction on where my order was, asking if I needed anything else and being overall pleasant!! It was my first great experience with a subway employee and so I thought he should be recognize for this. As I was inside the location filling my drinks I noticed he was extremely pleasant to the other customers he was helping as well. ?
Service: 5
Recommended dishes: Cookies, Chocolate Chip Cookie, Pizza Sub
John Cena.
My mom dropped me off and she took forever to pick me up but the nice people said I could stay and the worker was really friendly
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Chip Cookie
Nikolay Sadykov
Customer service is horrible. They refused to take an order at 9 39pm!
Atmosphere: 1
Food: 1
Service: 1
Maria Isabel Benitez
Horrible service, cold bread, they don't even heat it up, the meat has a terrible taste!! It wasn't like this a long time ago, now it's bad
Ritza Laramee
I've been there a lot and one of the workers made the day of a lot of people Peter he's friendly cheerful and he always interacting with everyone I will definitely go back
My family very Loyal to subway will now be forever NOT going to any subway.First this location now does NOT accept any subway coupons. Which was shocking I came in here weekly for lunch and or dinner.Second: Today 11/26/2023 around 1140am I came in this store with my mother which we had 3 separate orders. My mom told her for the first order she had a coupon all the woman did was point to a New sign saying no coupons. My mom asked why she replied I don't speak English only Spanish. Wait what your working here. Living here. Paying the taxes here and you can't speak basic English This truly offends me. There is church's all over Naples giving FREE English Classes.Subway train your employees to speak Basic English !! People like me you know American Speaking People will boycott places that cater to the Non Speaking English People.I am truly offended it's sad you employee people who can't and won't learn English. Part of the hiring process should be a basic ENGLISH test. Like Customer asked " why don't you accept Subway coupons" Employee says I don't speak English" there is a problem with that. What if there a medical Emergency or any Emergency she can't help English Speaking People..Advice. Learn English or Leave this country on a one way ticket return when you speak some English..Thank You Subway owner and franchise you have permanently lost this family of 3 who was loyal to your company. We will for ever be gone and taking our business else where like we did today when we walked out of your store without spending a dime Thank You for your poor choices of practices and lack of hiring people with basic English Skills.
Atmosphere: 1
Food: 1
Service: 1
Shelby Pogany
I got take out online to take advantage of the B1G1 footlong deal, order for 11/02 6pm pick up. I walked in at 5:57pm and was immediately acknowledged by the guy working "are you here for the Shelby pickup?" While he was actively working with 2 other customers. I said yes and he was kind enough to tell me it'd just be 3 more minutes. It was so kind to acknowledge me and my premade order while continuing to provide service to the walkin customers. All customers were important to this man. He really has made me want to consider subway as a weekly go to for nights I don't have the time to cook.The girl working was very nice also and was a great side kick.My online order was made to perfection.I decided to add a cookie and the guy was not satisfied with the looks of the cookie (I believe because they looked a little too done) so he gave me two for the price of one which honestly at 6pm with the stack of cookies they had really makes sense because who wants to sell a day old cookie the next day anyways.Bottom line, I think this guy should get a raise because help like this in this industry specifically (hourly wage, no promise of tips), good help is hard to find. I hope the owner relays this appreciation.I will be back to try all the new things Subway has to offer and take full advantage of their great deals during these hard times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T, Sunchips Harvest Cheddar
Lana Parenteau
Second time sandwich was on stale dried out bread!We spend $10 They can't deliver fresh bread?They should not be in businessWe are boycotting this Subway!Dont even try calling No one answers the phone?
Food: 1
fahad azad
Peter is the goat, best at what he does and is super friendly
Closed.
Atmosphere: 1
Food: 1
Service: 1
It's frustrating when you pay extra for double meats and double cheese and not get it at all! And this keeps happening repetitiously. The worst part is when you're trying to call them in order to complain. No one ever picks up the phone. Daylight robbery if you ask me. Maybe this explains why they don't have an option for tipping online. It tells me that this is how they choose to run their business. ??
Atmosphere: 1
Food: 1
Service: 1
I am a frequent customer of this store, but two footlong one of them paid for an extra bacon and I did not receive it, and in the other footlong the flavor of the chicken was not the best, I arrived just at the time to pick up the order, it was completely cold the food.
Atmosphere: 4
Food: 2
Service: 4
Came in around 5:30, two female employees were sitting in the dining area and I greeted them as I walked in, no response back whatsoever. I proceeded to order a meatball sub and they said we are out. So in other words, poor customer service, don't have what they're supposed to and to top it off they don't accept coupons. Been coming here for a long time, it has definitely gone down hill after it was sold to new owners a year ago. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
This is the best subway, excellent customer service and they honor coupons.
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order because to be quite honest subway usually is the worst experience as far as employees. But when I walked into this one (never been to this location before) I was greeted pleasantly by Peter (not sure of last name) giving me instruction on where my order was, asking if I needed anything else and being overall pleasant!! It was my first great experience with a subway employee and so I thought he should be recognize for this. As I was inside the location filling my drinks I noticed he was extremely pleasant to the other customers he was helping as well. ?
Service: 5
Recommended dishes: Cookies, Chocolate Chip Cookie, Pizza Sub
My mom dropped me off and she took forever to pick me up but the nice people said I could stay and the worker was really friendly
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Chip Cookie
Customer service is horrible. They refused to take an order at 9 39pm!
Atmosphere: 1
Food: 1
Service: 1
Horrible service, cold bread, they don't even heat it up, the meat has a terrible taste!! It wasn't like this a long time ago, now it's bad
I've been there a lot and one of the workers made the day of a lot of people Peter he's friendly cheerful and he always interacting with everyone I will definitely go back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese
Restaurantji Recommends
My family very Loyal to subway will now be forever NOT going to any subway.First this location now does NOT accept any subway coupons. Which was shocking I came in here weekly for lunch and or dinner.Second: Today 11/26/2023 around 1140am I came in this store with my mother which we had 3 separate orders. My mom told her for the first order she had a coupon all the woman did was point to a New sign saying no coupons. My mom asked why she replied I don't speak English only Spanish. Wait what your working here. Living here. Paying the taxes here and you can't speak basic English This truly offends me. There is church's all over Naples giving FREE English Classes.Subway train your employees to speak Basic English !! People like me you know American Speaking People will boycott places that cater to the Non Speaking English People.I am truly offended it's sad you employee people who can't and won't learn English. Part of the hiring process should be a basic ENGLISH test. Like Customer asked " why don't you accept Subway coupons" Employee says I don't speak English" there is a problem with that. What if there a medical Emergency or any Emergency she can't help English Speaking People..Advice. Learn English or Leave this country on a one way ticket return when you speak some English..Thank You Subway owner and franchise you have permanently lost this family of 3 who was loyal to your company. We will for ever be gone and taking our business else where like we did today when we walked out of your store without spending a dime Thank You for your poor choices of practices and lack of hiring people with basic English Skills.
Atmosphere: 1
Food: 1
Service: 1
I got take out online to take advantage of the B1G1 footlong deal, order for 11/02 6pm pick up. I walked in at 5:57pm and was immediately acknowledged by the guy working "are you here for the Shelby pickup?" While he was actively working with 2 other customers. I said yes and he was kind enough to tell me it'd just be 3 more minutes. It was so kind to acknowledge me and my premade order while continuing to provide service to the walkin customers. All customers were important to this man. He really has made me want to consider subway as a weekly go to for nights I don't have the time to cook.The girl working was very nice also and was a great side kick.My online order was made to perfection.I decided to add a cookie and the guy was not satisfied with the looks of the cookie (I believe because they looked a little too done) so he gave me two for the price of one which honestly at 6pm with the stack of cookies they had really makes sense because who wants to sell a day old cookie the next day anyways.Bottom line, I think this guy should get a raise because help like this in this industry specifically (hourly wage, no promise of tips), good help is hard to find. I hope the owner relays this appreciation.I will be back to try all the new things Subway has to offer and take full advantage of their great deals during these hard times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T, Sunchips Harvest Cheddar
Second time sandwich was on stale dried out bread!We spend $10 They can't deliver fresh bread?They should not be in businessWe are boycotting this Subway!Dont even try calling No one answers the phone?
Food: 1
Peter is the goat, best at what he does and is super friendly
Great food and great coupons ??!
Atmosphere: 4
Food: 5
Service: 5
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