I ordered a burger with pineapple which is an amazing combo I discovered at a Hawaiian chain years ago - it’s VERY hard to find. The burger was absolutely delicious and so were the shoestring fries. (I like them salty and they were. ) Good size burger too, even the 1/3 lb which is the smallest option.
Derek Y (Derds)
The server was on point and the food was decent but the price was extremely high. 2 people getting a milk shake and burger should be nearly 100 dollars. Nothing gourmet about it.Fried pickles were lack luster.Fries coldBurgers nothing special and bland when compared to burger fi, Brooks, and Jimmy p's.Getting a surcharge for service and also asking for a tip on top of it.I would not recommend this to anyone, go to Jimmy P's for a better burger, go to the pub down the street for a better burger and save yourself some money for a better experience.
Ginny Holmes
My husband just stopped in at the counter for lunch today. We had the hippie salad and the Vegan Veggie Burger. Both items were delicious. The salad was dressed with just the right amount of dressing.. Joy was our waiter and he was very friendly and attentive. I would highly recommend The Counter.
James Thorpe
Overpriced garbage.The service was surly and slow, despite only 3 other tables being occupied. The waiter didn't write down our order, and got it wrong.The food was terrible, and the bill was $121 for 1 burger, and appetizer of wings, a salad, a grilled cheese , and 2 shakes.Avoid it at all costs.But, If you do find yourself in the unfortunate position of eating here, watch the check, it will include service , but will also prompt you to leave a tip on top of it.
roberthV892JN
This franchise really has gone downhill. Looks like all the staff are related to owner of franchise. Totally understaffed, long waits, decent food but the kicker was they automatically included a 20% gratuity (to add insult to injury); no wonder no rush; Our bill came to $88. for (4) burgers & 2 orders of fries & only water.
Sara Bryan
Horrible experience, especially if your looking for a good Bison Burger. Disgusting! Also if you like your burger medium rare don’t even bother they have no clue how to cook anything but we’ll done. Sent back burger and they brought out mush. The Counter has really change from what it was a year ago. Customer service was terrible and so was the food. It’s such a shame because it WAS a good burger place. Don’t waste your money or time
mail mindlin
I’m not one to leave reviews, but my experience here was notably terrible. It took an hour to get our food, during which I’m pretty sure they forgot about us once. When our food came, they got our order wrong twice, in ways that cost more (they billed us for the more expensive mistakes). The food was fine once we got it. Would not go here again.
Jason Akrami
Delicious Burgers.Fast Service.Nice Atmosphere.Excellent service from Joy & his fellow male waiter.He is hilarious, knowledgeable, & hard working especially under the crowded busy circumstances.
Laurie S
This place was sorely understaffed when we were there, one guy was running the whole place except for a cook. I applaud him for his efforts and a job well done. I love their concept here of offering burgers with a multitude of topping options that you check off on a sheet of paper. The burger was delicious and well priced, the sweet potato fries were great too. I hope they are able to hire more staff.
Nancy Price
We have been there many many times and have always liked the food. Well today there was a piece of hard plastic in my burger. My husband said it looked like a piece of pvc pipe. We also ordered cocktails as we have before yet we were asked if we wanted ice. There was no ice in our cocktail. The ice was in a separate glass. This was just too weird. Evidently the bartender had not been trained. Well we won’t be going back. Which is a shame because we really did like going there.
Polite but not caring. Waited over 20 minutes for food. Then handed juice instead of milk without explanation. When asked, I was told they are out of milk and my food was late because half my order was dropped on the floor and had to be recooked. Both valid excuses. However, a smile, an apology and maybe even a free cookie go a long way and cost next to nothing.
Nicholas Garber
-The food was fine... the fried pickles were actually pretty amazing.-It was pretty dead inside and the food took unusually long, like very, very long. It was my first time eating there so I couldn't say it's their normal operating procedure for them, very well could have been staff shortage or something.-Waitress was very nice.
Azi T
Used to love coming here….I never leave reviews but had to in this case. My husband and I get there and there’s like one little family seated inside and nobody outside. It was nice breezy so we chose outside seating. We were waiting on four more people. Within the 20 minutes of sitting there we both finally get our drink orders taken. 10-15 min later we get our TWO drinks! Mind you I’m 8 months pregnant. We started getting a little hot but the breeze kept us cool for a bit. After our family got there and after another 30 minutes they got their drinks we all were hot and since nobody except for one family was inside, asked if we can move inside where it was cool. The waiter said “I’ll check”, when he got back he said “sorry the inside seating is reserved”. I thought “to who?!” So we had to stay outside. At this point we are hot and hungry, I started feeling drained and exhausted, never got any refills and constantly asked or had to get up to go find someone. 40 minutes after our food order was taken, we finally got our food. My food was wrong and was missing two items I asked for. When he finally came back i asked kindly for the missing items. When I got them they were tiny but one looked and tasted weird, maybe old? Some food was cold and tasted like it was sitting awhile. I would’ve totally understood if they were super busy, but they weren’t! I had to get up to go get boxes so we could get out of there. And if your curious nobody ever came to those “reserved seats” inside. When we finally left it was empty. Poor management, everyone seemed like they didn’t know what they were doing and was confused when asked simple questions. So yes will probably will not be coming back ever, not sure they will be open long unless new owners take over and hire people who know how to run it.
Valiant Vixen
The manager/owner/family running this place are such good people who genuinely take pride in this establishment. All their food is so fresh and presented so thoughtfully it makes a huge difference. Our experience was Sooooo good here. We figured it would be a normal burger place.....no way. Absolutely amazing. Definitely come here!!!
967melvins
Been for lunch a couple times since new ownership hard to find someone to wait on you when you do 12 bucks for a burger on a roll sides are extra not even a pickle
I ordered a burger with pineapple which is an amazing combo I discovered at a Hawaiian chain years ago - it’s VERY hard to find. The burger was absolutely delicious and so were the shoestring fries. (I like them salty and they were. ) Good size burger too, even the 1/3 lb which is the smallest option.
The server was on point and the food was decent but the price was extremely high. 2 people getting a milk shake and burger should be nearly 100 dollars. Nothing gourmet about it.Fried pickles were lack luster.Fries coldBurgers nothing special and bland when compared to burger fi, Brooks, and Jimmy p's.Getting a surcharge for service and also asking for a tip on top of it.I would not recommend this to anyone, go to Jimmy P's for a better burger, go to the pub down the street for a better burger and save yourself some money for a better experience.
My husband just stopped in at the counter for lunch today. We had the hippie salad and the Vegan Veggie Burger. Both items were delicious. The salad was dressed with just the right amount of dressing.. Joy was our waiter and he was very friendly and attentive. I would highly recommend The Counter.
Overpriced garbage.The service was surly and slow, despite only 3 other tables being occupied. The waiter didn't write down our order, and got it wrong.The food was terrible, and the bill was $121 for 1 burger, and appetizer of wings, a salad, a grilled cheese , and 2 shakes.Avoid it at all costs.But, If you do find yourself in the unfortunate position of eating here, watch the check, it will include service , but will also prompt you to leave a tip on top of it.
This franchise really has gone downhill. Looks like all the staff are related to owner of franchise. Totally understaffed, long waits, decent food but the kicker was they automatically included a 20% gratuity (to add insult to injury); no wonder no rush; Our bill came to $88. for (4) burgers & 2 orders of fries & only water.
Horrible experience, especially if your looking for a good Bison Burger. Disgusting! Also if you like your burger medium rare don’t even bother they have no clue how to cook anything but we’ll done. Sent back burger and they brought out mush. The Counter has really change from what it was a year ago. Customer service was terrible and so was the food. It’s such a shame because it WAS a good burger place. Don’t waste your money or time
I’m not one to leave reviews, but my experience here was notably terrible. It took an hour to get our food, during which I’m pretty sure they forgot about us once. When our food came, they got our order wrong twice, in ways that cost more (they billed us for the more expensive mistakes). The food was fine once we got it. Would not go here again.
Delicious Burgers.Fast Service.Nice Atmosphere.Excellent service from Joy & his fellow male waiter.He is hilarious, knowledgeable, & hard working especially under the crowded busy circumstances.
This place was sorely understaffed when we were there, one guy was running the whole place except for a cook. I applaud him for his efforts and a job well done. I love their concept here of offering burgers with a multitude of topping options that you check off on a sheet of paper. The burger was delicious and well priced, the sweet potato fries were great too. I hope they are able to hire more staff.
We have been there many many times and have always liked the food. Well today there was a piece of hard plastic in my burger. My husband said it looked like a piece of pvc pipe. We also ordered cocktails as we have before yet we were asked if we wanted ice. There was no ice in our cocktail. The ice was in a separate glass. This was just too weird. Evidently the bartender had not been trained. Well we won’t be going back. Which is a shame because we really did like going there.
Restaurantji Recommends
Polite but not caring. Waited over 20 minutes for food. Then handed juice instead of milk without explanation. When asked, I was told they are out of milk and my food was late because half my order was dropped on the floor and had to be recooked. Both valid excuses. However, a smile, an apology and maybe even a free cookie go a long way and cost next to nothing.
-The food was fine... the fried pickles were actually pretty amazing.-It was pretty dead inside and the food took unusually long, like very, very long. It was my first time eating there so I couldn't say it's their normal operating procedure for them, very well could have been staff shortage or something.-Waitress was very nice.
Used to love coming here….I never leave reviews but had to in this case. My husband and I get there and there’s like one little family seated inside and nobody outside. It was nice breezy so we chose outside seating. We were waiting on four more people. Within the 20 minutes of sitting there we both finally get our drink orders taken. 10-15 min later we get our TWO drinks! Mind you I’m 8 months pregnant. We started getting a little hot but the breeze kept us cool for a bit. After our family got there and after another 30 minutes they got their drinks we all were hot and since nobody except for one family was inside, asked if we can move inside where it was cool. The waiter said “I’ll check”, when he got back he said “sorry the inside seating is reserved”. I thought “to who?!” So we had to stay outside. At this point we are hot and hungry, I started feeling drained and exhausted, never got any refills and constantly asked or had to get up to go find someone. 40 minutes after our food order was taken, we finally got our food. My food was wrong and was missing two items I asked for. When he finally came back i asked kindly for the missing items. When I got them they were tiny but one looked and tasted weird, maybe old? Some food was cold and tasted like it was sitting awhile. I would’ve totally understood if they were super busy, but they weren’t! I had to get up to go get boxes so we could get out of there. And if your curious nobody ever came to those “reserved seats” inside. When we finally left it was empty. Poor management, everyone seemed like they didn’t know what they were doing and was confused when asked simple questions. So yes will probably will not be coming back ever, not sure they will be open long unless new owners take over and hire people who know how to run it.
The manager/owner/family running this place are such good people who genuinely take pride in this establishment. All their food is so fresh and presented so thoughtfully it makes a huge difference. Our experience was Sooooo good here. We figured it would be a normal burger place.....no way. Absolutely amazing. Definitely come here!!!
Been for lunch a couple times since new ownership hard to find someone to wait on you when you do 12 bucks for a burger on a roll sides are extra not even a pickle
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