Zero. Negative 5. Paid 40$ for two smoothies and two sandwiches get out of here. Originally I ordered 3 smoothies and 2 sandwiches but as my order was sent out I realized how worse it was that the lady who took my order did not ring in myMango smoothie so not only did I just pay for two meals (because I did not get my 3rd drink) at a sandwich shop for 40$ where there is no table service and I am forced to tip. Bye
Atmosphere: 1
Food: 1
Service: 1
Lissette Riquelme - REALTOR
Customer Service was quick and friendly, The Smoothie was awesome and I would recommend this store.Parking: just easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Bliss
Marta Toro
I order smoothies at least twice a week ( Collier Blvd) and what bothers me is the inconsistency in the smoothies. Sometimes they are delicious and other times they taste just like water and ice! I always order online and pick them up and this week both of the days I ordered them I had to threw mine ( kiwi quencher) to the trash because it tasted just like water and ice. If this happens again I’ll go to the Tropical Smoothie in Radio Rd.
Atmosphere: 3
Food: 3
Service: 3
Anabel A.
The service here is ridiculous there is a little older lady working here that has a horrible attitude and a horrible way of treating people she was rushing me today to order at the drive thru if your in a hurry maybe clean your drive thru menu glass so people can see what they want to order and not be f'ing rushed for something that is your responsibility. Idk how she still works here should be fired tbh.
Nick Reichart
you need new employees. try to find people who care cause who is there now could care less. The short little older lady is great but everyone else can go. my order is always screwed up one way or another. i just ordered a buffalo chicken wrap and it seems they accidentally started making a jerk chicken wrap. instead of re starting they just did their best to make it a buffalo chicken wrap and it doesn’t taste well. this location is a waste of time and money
Atmosphere: 1
Food: 1
Service: 1
J
Soothing smoothiesAccompanied by tasty thai chicken or buffalo wraps
Nicholas Frisone
I don’t think I’ve ever experienced anything like what I just experienced. There was a line and It was taking forever. I’m wondering what’s going on. Then the guy in the front of the line just drives off the line followed by the second one. Then I wait at the drive-through and screaming hello into it. I decide to just move forward to the window thinking maybe it’s broke. The two girls just have their backs to the window ignoring all customers and orders. Not taking any orders. I’m beeping as I have to kids in the car and won’t even make eye contact. Just drove 20 minutes for that. This location is a joke and embarrassment
Chelsea Ballard
Never order online from this place!!! I ordered online and never received my order. I tried calling the store was put on hold just to be hung up on. I tried calling back and no one answers.
matt
I ordered online, online it says the store is open, and it is closed and I already paid for my food
Petra Cruz
Tropical smoothie Cafe has great items - no doubt about that - but the customer service at this particular store in Naples sucks. Five people on shift, no one there and they screw up an order - do they know how to make something etc - There is dwfently supervision missing - all minor not even sure that they are 18 yet
the girl who took my order was rude and then I found hair in my smoothie.. I always go here bout never again and I advise u not to upset the workers because they nasty. I add picture for proof..
benji man
the girl who took my order was rude and then I found hair in my smoothie.. I always go here bout never again and I advise u not to upset the workers because they nasty. I add picture for proof..
Kyle Sean
Slowest service I've ever seen been sitting in drive thru for over 20 mins with only 2 cars in front of me. no way to back out of drive through either and leave.
Sabrina Gonzalez
Where do I begin:Rude general managerInability to take an order that’s beyond the regular ingredients. I never had an issue with this location before, except for having to repeat my order sometimes to certain individuals. But, today the GM did not show GM quality behavior. Pretty much implying I was lying about how I told her my order. After repeating the same order almost 5 times I was frustrated and asked for a refund. It’s a shame because I love Tropical smoothie and this location for its drive through option and proximity to my home. However, after this morning, I doubt I will ever return if that woman GM is working the morning shift. Her inability to understand an order, unable to rectify the order she couldn’t understand, and offensive behavior is not typical of everyone else at this location. If it’s burnout or just not her day, I should not have had such an issue for just 3 smoothies.
DinosaurBoy Plays
People are so slow there. I’ve gone here before, place was better before now it’s terrible. Do not come here if you want your drink not blended with fruit chunks still in it and food cold.
Zero. Negative 5. Paid 40$ for two smoothies and two sandwiches get out of here. Originally I ordered 3 smoothies and 2 sandwiches but as my order was sent out I realized how worse it was that the lady who took my order did not ring in myMango smoothie so not only did I just pay for two meals (because I did not get my 3rd drink) at a sandwich shop for 40$ where there is no table service and I am forced to tip. Bye
Atmosphere: 1
Food: 1
Service: 1
Customer Service was quick and friendly, The Smoothie was awesome and I would recommend this store.Parking: just easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Bliss
I order smoothies at least twice a week ( Collier Blvd) and what bothers me is the inconsistency in the smoothies. Sometimes they are delicious and other times they taste just like water and ice! I always order online and pick them up and this week both of the days I ordered them I had to threw mine ( kiwi quencher) to the trash because it tasted just like water and ice. If this happens again I’ll go to the Tropical Smoothie in Radio Rd.
Atmosphere: 3
Food: 3
Service: 3
The service here is ridiculous there is a little older lady working here that has a horrible attitude and a horrible way of treating people she was rushing me today to order at the drive thru if your in a hurry maybe clean your drive thru menu glass so people can see what they want to order and not be f'ing rushed for something that is your responsibility. Idk how she still works here should be fired tbh.
you need new employees. try to find people who care cause who is there now could care less. The short little older lady is great but everyone else can go. my order is always screwed up one way or another. i just ordered a buffalo chicken wrap and it seems they accidentally started making a jerk chicken wrap. instead of re starting they just did their best to make it a buffalo chicken wrap and it doesn’t taste well. this location is a waste of time and money
Atmosphere: 1
Food: 1
Service: 1
Soothing smoothiesAccompanied by tasty thai chicken or buffalo wraps
I don’t think I’ve ever experienced anything like what I just experienced. There was a line and It was taking forever. I’m wondering what’s going on. Then the guy in the front of the line just drives off the line followed by the second one. Then I wait at the drive-through and screaming hello into it. I decide to just move forward to the window thinking maybe it’s broke. The two girls just have their backs to the window ignoring all customers and orders. Not taking any orders. I’m beeping as I have to kids in the car and won’t even make eye contact. Just drove 20 minutes for that. This location is a joke and embarrassment
Never order online from this place!!! I ordered online and never received my order. I tried calling the store was put on hold just to be hung up on. I tried calling back and no one answers.
I ordered online, online it says the store is open, and it is closed and I already paid for my food
Tropical smoothie Cafe has great items - no doubt about that - but the customer service at this particular store in Naples sucks. Five people on shift, no one there and they screw up an order - do they know how to make something etc - There is dwfently supervision missing - all minor not even sure that they are 18 yet
Restaurantji Recommends
the girl who took my order was rude and then I found hair in my smoothie.. I always go here bout never again and I advise u not to upset the workers because they nasty. I add picture for proof..
the girl who took my order was rude and then I found hair in my smoothie.. I always go here bout never again and I advise u not to upset the workers because they nasty. I add picture for proof..
Slowest service I've ever seen been sitting in drive thru for over 20 mins with only 2 cars in front of me. no way to back out of drive through either and leave.
Where do I begin:Rude general managerInability to take an order that’s beyond the regular ingredients. I never had an issue with this location before, except for having to repeat my order sometimes to certain individuals. But, today the GM did not show GM quality behavior. Pretty much implying I was lying about how I told her my order. After repeating the same order almost 5 times I was frustrated and asked for a refund. It’s a shame because I love Tropical smoothie and this location for its drive through option and proximity to my home. However, after this morning, I doubt I will ever return if that woman GM is working the morning shift. Her inability to understand an order, unable to rectify the order she couldn’t understand, and offensive behavior is not typical of everyone else at this location. If it’s burnout or just not her day, I should not have had such an issue for just 3 smoothies.
People are so slow there. I’ve gone here before, place was better before now it’s terrible. Do not come here if you want your drink not blended with fruit chunks still in it and food cold.