Where Y’at Seafood Market & Restaurant

I am a local in Navarre now but originally from Southern Louisiana. I have never had a bad experience with Where Ya't even since their relocation from 98. The food has always been delicious, seasoned well with fantastic customer service. All was the same today with exception of the latter and this is why. As frequent customers, we ordered our regular dine in order and explain "please hold off serving the 'to go poboy' until after we have eaten our dine here meal and dessert is served. The [person] we are bringing the to go order to does not want it soggy. We will let you know when we are ready for the to go order and will wait. Cashier understood. All fine right? As normal. However, the 'to go' order arrives at our 'dining there table' table 3O minutes before our "dine there" order. The runner had his hands full so we said nothing at the time but chose to deal with it later. Long story short. The to go order was already paid for as usual. We had our meal and dessert then approached the cashier, who remembered our to go order request, and we gave her the untouched/boxed/bagged to go order po-boy that was delivered 1 1/2 hours earlier. She apologized and said "we'll take care of it". 15 minutes later a guy (guess he worked in the kitchen) came out and wanted to know what was wrong with po-boy. To which we explained above. He then stood at the table going on and on about nothing and said he'd " reheat it" Reiterated above and said we just want a new one in exchange. We do not want it re-heated. He then went on with the difficulty, how busy it was (it was not that busy, been there many times before) etc., & then went on long enough ( maybe 4 minutes) to implicate that the runner/server/cashier messed up. We said no...things happen, it is no ones fault, nobody needs to be blamed or get in trouble. Just please make us a new one to go. He started again so we said ''never mind" just give us refund then. Which turned into "No, I'll go back myself and personally make another"and he walked off. He came back 15 minutes later with a poboy 3/4 the size of the one we ordered: ends cut off, 1/4 of the normal seafood portion and it was soggy and apparently microwaved (soggy fried oysters and bread). We have been to Where Ya't since its inception in Navarre, have been faithful customers and very generous tippers, having been in the service/ hospitality industry. The food is great there and service usually very good. Maybe this guy had a bad day. This review has nothing to do with the establishment but a comment on poor, poor, customer service by one individual. Paul, you need to talk to that guy. Service like we had today will only leave a bad mark on your business. We still love Where Ya't. We just wanted to let you know. We would have rather conveyed this in person but owner was on stage entertaing us with great music.