Medium sized sub fits in the palm of your hand. Prices went up quality of food went down.
Vincent D
Firehouse never fails! Italian sub is on point!
Atmosphere: 5
Food: 5
Service: 5
Lola Brandt
This was a very nice Firehouse Subs restaurant(for the most part). Service was very fast and most of the food tasted great! I had never been to a Firehouse Subs, and the kind cashier recommended I get a a spicy Cajun chicken or a steak and cheese sub. I ended up getting a Cajun chicken sub and it was pretty tasty and was served hot(as expected) but did include jalapeños which we asked not to be included. I would also not recommend the grilled cheese sandwich(we got it in a kids meal). The bread was not toasted at all and the bread was almost soggy…the only thing that made it sort of “grilled” was the fact that the cheese was melted onto the bread. Customer service was good, most of the food was awesome, cool atmosphere, and an overall mostly positive experience.Parking: Shared with Panda Express and another business but there is still plenty of available parking spaces.
Atmosphere: 3
Food: 4
Service: 5
Quinn Johnson
Why in the world would you allow an employee to work the register with a cigarette in his ear and the the employee making food with the most ragid hair with no hair net. This is disgusting.
ALH
I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.
Adeja Harris
I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.
C
Online order was placed on a Monday. The order was supposed to be made on Friday. It was made on Thursday and stuck in a cooler. One employee said they tried to call, but another said there was no number so they didn't try to call. I checked my receipt and it was as ordered to be ready for pick up on Friday. The receipt also had my contact number and email. It was a catering order and was over $80. I also ordered a gallon of tea. They had no gallon jugs, so I was given 4 large drinks. We were never offered any type of apology. It was as if I was inconveniencing them. I understand the world is short everywhere, but it is hard to empathize when everyone gives you a different story. I will no longer use firehouse and don't recommend their catering.
Charles noles
Got a steak and cheese sub, steak was cold, like it just came out of the cooler cold. It's kinda gross. Pretty clear whoever put the sandwich together didn't care how it came out. It's a shame to have wasted $10 on a sandwich that amounts to trash.
Chloe L.
very sweet. W workers, went in and was greated with a smile and they all seemed to be in a great mood!!
K Rae
Update: I’ve called multiple times to the niceville location about getting a refund and they keep telling they cannot issue refunds from orders on the app. Offered me a free medium sub when I come back. Like I am going back there….my order was way more than a medium sub.I placed a curbside order through the app at 5:58pm for pick up at 6:10pm.I arrived at the store at 6:14pm and called the number on the window to let them know I arrived. I stated my name and car make/model and that I had a curbside order. The young lady that answered said ok and hung up. I then waited in my car for my order. After 20 minutes I called back. At 6:34pm I called back and said that I had been waiting on my curbside order. A different lady answered this time and said they no longer do curbside orders and that my order had been ready on the rack inside. I told her someone should have told me that the first time I called. I would have walked inside to pick it up. After sitting in my car for 20 minutes, and my food sitting out for 20 minutes, I asked for a refund. She told me she could not do a refund because I placed the order on the app and that I would have to call back at another time to speak to a manager. There would have been no issue if I was notified during the first phone call that there is no longer curbside orders.
My kids love to eat here! Great service and the subs were made perfect. Met the assistant manager and gentleman at the register and both were very kind! I hope Firehouse can keep friendly workers like these with the job market the way it is. We will continue to support with our business.
Ray Bey (Ray)
One crew member ( I think I heard Max or Matt) touched his hair with his gloved hand. He was also touching his sweaty shirt to wipe his face. When I called him on it he got an attitude with me. The manager said nothing. He finally washed his hands and got new gloves. The third crew member (Sierra) said sorry about it. The whole time I was in there the first kid kept arguing with the manager and had an attitude. Food was great and respect to the female crew member (Sierra) who spoke up. Maybe I will be back when the male learns about hygiene and sanitary conditions.
Jennifer Ward
We have visited this place a few times within the last two months. We’ve been in the evenings each time. When we walked in, all of employees were sitting at a table inside the restaurant. Our sandwiches were prepared wrong (which we didn’t discover until we got home) and tonight while waiting for our order to be completed, the employees were using foul language, joking LOUDLY back and forth about who wanted to actually make the sandwiches, and an off duty employee was hanging out behind the counter because he said he was there to get a free sandwich for dinner. All very unprofessional. The sweet tea was not sweet (no sugar had been added) and there were very few chip bags to choose from for the combos.We keep going back because we love Firehouse, but after tonight, we probably won’t visit again.
Ian Antosh
took forever to actually get my food and when I did it was wrong. tried calling ahead for a pick up order but I guess they havnt taught them how to answer phones yet. only incorrect sandwiches.
Kimberly Stevens (Kim)
I am a DoorDash driver and get orders from here a lot and always smells delicious! Staff is always super friendly and helpful!
Medium sized sub fits in the palm of your hand. Prices went up quality of food went down.
Firehouse never fails! Italian sub is on point!
Atmosphere: 5
Food: 5
Service: 5
This was a very nice Firehouse Subs restaurant(for the most part). Service was very fast and most of the food tasted great! I had never been to a Firehouse Subs, and the kind cashier recommended I get a a spicy Cajun chicken or a steak and cheese sub. I ended up getting a Cajun chicken sub and it was pretty tasty and was served hot(as expected) but did include jalapeños which we asked not to be included. I would also not recommend the grilled cheese sandwich(we got it in a kids meal). The bread was not toasted at all and the bread was almost soggy…the only thing that made it sort of “grilled” was the fact that the cheese was melted onto the bread. Customer service was good, most of the food was awesome, cool atmosphere, and an overall mostly positive experience.Parking: Shared with Panda Express and another business but there is still plenty of available parking spaces.
Atmosphere: 3
Food: 4
Service: 5
Why in the world would you allow an employee to work the register with a cigarette in his ear and the the employee making food with the most ragid hair with no hair net. This is disgusting.
I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.
I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.
Online order was placed on a Monday. The order was supposed to be made on Friday. It was made on Thursday and stuck in a cooler. One employee said they tried to call, but another said there was no number so they didn't try to call. I checked my receipt and it was as ordered to be ready for pick up on Friday. The receipt also had my contact number and email. It was a catering order and was over $80. I also ordered a gallon of tea. They had no gallon jugs, so I was given 4 large drinks. We were never offered any type of apology. It was as if I was inconveniencing them. I understand the world is short everywhere, but it is hard to empathize when everyone gives you a different story. I will no longer use firehouse and don't recommend their catering.
Got a steak and cheese sub, steak was cold, like it just came out of the cooler cold. It's kinda gross. Pretty clear whoever put the sandwich together didn't care how it came out. It's a shame to have wasted $10 on a sandwich that amounts to trash.
very sweet. W workers, went in and was greated with a smile and they all seemed to be in a great mood!!
Update: I’ve called multiple times to the niceville location about getting a refund and they keep telling they cannot issue refunds from orders on the app. Offered me a free medium sub when I come back. Like I am going back there….my order was way more than a medium sub.I placed a curbside order through the app at 5:58pm for pick up at 6:10pm.I arrived at the store at 6:14pm and called the number on the window to let them know I arrived. I stated my name and car make/model and that I had a curbside order. The young lady that answered said ok and hung up. I then waited in my car for my order. After 20 minutes I called back. At 6:34pm I called back and said that I had been waiting on my curbside order. A different lady answered this time and said they no longer do curbside orders and that my order had been ready on the rack inside. I told her someone should have told me that the first time I called. I would have walked inside to pick it up. After sitting in my car for 20 minutes, and my food sitting out for 20 minutes, I asked for a refund. She told me she could not do a refund because I placed the order on the app and that I would have to call back at another time to speak to a manager. There would have been no issue if I was notified during the first phone call that there is no longer curbside orders.
Restaurantji Recommends
My kids love to eat here! Great service and the subs were made perfect. Met the assistant manager and gentleman at the register and both were very kind! I hope Firehouse can keep friendly workers like these with the job market the way it is. We will continue to support with our business.
One crew member ( I think I heard Max or Matt) touched his hair with his gloved hand. He was also touching his sweaty shirt to wipe his face. When I called him on it he got an attitude with me. The manager said nothing. He finally washed his hands and got new gloves. The third crew member (Sierra) said sorry about it. The whole time I was in there the first kid kept arguing with the manager and had an attitude. Food was great and respect to the female crew member (Sierra) who spoke up. Maybe I will be back when the male learns about hygiene and sanitary conditions.
We have visited this place a few times within the last two months. We’ve been in the evenings each time. When we walked in, all of employees were sitting at a table inside the restaurant. Our sandwiches were prepared wrong (which we didn’t discover until we got home) and tonight while waiting for our order to be completed, the employees were using foul language, joking LOUDLY back and forth about who wanted to actually make the sandwiches, and an off duty employee was hanging out behind the counter because he said he was there to get a free sandwich for dinner. All very unprofessional. The sweet tea was not sweet (no sugar had been added) and there were very few chip bags to choose from for the combos.We keep going back because we love Firehouse, but after tonight, we probably won’t visit again.
took forever to actually get my food and when I did it was wrong. tried calling ahead for a pick up order but I guess they havnt taught them how to answer phones yet. only incorrect sandwiches.
I am a DoorDash driver and get orders from here a lot and always smells delicious! Staff is always super friendly and helpful!