For the first time i have to say the people did a great job.
Atmosphere: 5
Food: 5
Service: 5
Chad Mickey
great experience, definitely return to eat with my family
Atmosphere: 5
Food: 5
Service: 5
Angela Givens
This location made us sick as a dog had to take turns using the restroom 15 mins of leaving. I will never come back to this one oh my goodness.
Atmosphere: 2
Food: 1
Service: 4
Frankfurt Music Academy
Great take-out experience. We picked up food here and everything was excellent. The staff was very friendly, the food was flawless, and although the team mainly spoke Spanish, communication was easy and pleasant. A simply perfect dinner.
Atmosphere: 4
Food: 5
Service: 5
Lane Hawatha
This was the absolute worst service for me at ANY pollo tropical the rice was mushy….. i had a tripichop pork no onions its like they forgot the pork the corn was overcooked the tomatoes looked liked my 3yr old nephew cut up.
They neverrrrr havve to worry about me returning 🤮🤢disgusting
Atmosphere: 1
Food: 1
Service: 1
A. Carby-Ofori
Dinning ROOM often not open lately 😕
Atmosphere: 4
Food: 4
Service: 4
Tania Ortiz
Everything in the order was wrong. They just added 1 sauce for a FAMILY order. Also asked for salad and was not inside the bag but charged me for the salad. Everything Is wrong with this place.
Atmosphere: 1
Food: 1
Service: 1
Iris Ramos
There was a long line. Hasn’t had pollo tropical in over 20 years. They messed up my order and shorted me the sweet plantains. The food was good though. Forgot to take a picture.
Atmosphere: 3
Food: 5
Service: 4
Lana Jones
Why are your employees speaking to customers in Spanish ????? This is America !!! Calling corporate In the morning
Service: 1
Adam Hassan
Very busy and on time. Haven't received any order incomplete
It’s crazy how I’m ordering my food, paid for it, and had part of my order missing. So I drive back to get my order fixed, for the person that gave me my bag to argue with me about my order. They don’t speak English so it’s a language barrier between us and they talking shit about me in Spanish in my face. The manager then comes and gives me my missing food for her to say something in Spanish to them when I’m walking out. It’s crazy.
Atmosphere: 1
Food: 1
Service: 1
Tamika
They can cook here! Chicken be seasoned well
Atmosphere: 3
Food: 5
Service: 3
Euclides Pereira
The piece of chicken are very small not worth it it's more bone then anything horrible food
For the first time i have to say the people did a great job.
Atmosphere: 5
Food: 5
Service: 5
great experience, definitely return to eat with my family
Atmosphere: 5
Food: 5
Service: 5
This location made us sick as a dog had to take turns using the restroom 15 mins of leaving. I will never come back to this one oh my goodness.
Atmosphere: 2
Food: 1
Service: 4
Great take-out experience.
We picked up food here and everything was excellent. The staff was very friendly, the food was flawless, and although the team mainly spoke Spanish, communication was easy and pleasant. A simply perfect dinner.
Atmosphere: 4
Food: 5
Service: 5
This was the absolute worst service for me at ANY pollo tropical the rice was mushy….. i had a tripichop pork no onions its like they forgot the pork the corn was overcooked the tomatoes looked liked my 3yr old nephew cut up.
They neverrrrr havve to worry about me returning
🤮🤢disgusting
Atmosphere: 1
Food: 1
Service: 1
Dinning ROOM often not open lately 😕
Atmosphere: 4
Food: 4
Service: 4
Everything in the order was wrong. They just added 1 sauce for a FAMILY order. Also asked for salad and was not inside the bag but charged me for the salad. Everything Is wrong with this place.
Atmosphere: 1
Food: 1
Service: 1
There was a long line. Hasn’t had pollo tropical in over 20 years. They messed up my order and shorted me the sweet plantains. The food was good though. Forgot to take a picture.
Atmosphere: 3
Food: 5
Service: 4
Why are your employees speaking to customers in Spanish ????? This is America !!! Calling corporate In the morning
Service: 1
Very busy and on time. Haven't received any order incomplete
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cheap on the chicken for the bowls and salads
Atmosphere: 2
Service: 3
It’s crazy how I’m ordering my food, paid for it, and had part of my order missing. So I drive back to get my order fixed, for the person that gave me my bag to argue with me about my order. They don’t speak English so it’s a language barrier between us and they talking shit about me in Spanish in my face. The manager then comes and gives me my missing food for her to say something in Spanish to them when I’m walking out. It’s crazy.
Atmosphere: 1
Food: 1
Service: 1
They can cook here! Chicken be seasoned well
Atmosphere: 3
Food: 5
Service: 3
The piece of chicken are very small not worth it it's more bone then anything horrible food
Atmosphere: 2
Food: 1
Service: 2
The food was great for fast food
Atmosphere: 5
Food: 5
Service: 5
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