They usually forget something for your order, check your order
Atmosphere: 3
Food: 5
Service: 1
David Collazo
Very good
Atmosphere: 5
Food: 5
Service: 5
Unapologetic Lion Heart
My family and I drove thru the drive thru, The line was super long but we got served in no minute time. The staff was professional and very helpful.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Yellow Rice, Guava BBQ, Black Beans
secret garden01
The drive-thru line was long. The employee outside taking orders was not attentive to the correct order in which the cars came in so he took people who had just pulled up instead of those who had been waiting. I tried their Chicken sandwhich combo with Cilantro sauce. The sandwhich was satisfactory, but, void of any seasoning. It came with fries and a drink.
Atmosphere: 3
Food: 4
Service: 3
Angelo Gonzalez
If you want to spend a great time come here. Very clean and with an awesome team. The food is deliciousas well. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
vee
Horrible location. Always poor service and attitude from workers here. We have been sitting in line waiting to order like everybody else and had to wait even longer because a worker, by the name of Kitchner decided to skip us, as we were next to order at the drive thru and instead went to take the order of another car that was clearly not in line. After skipping us he then, took our order and then let another car in that wasn't in line to cut in front delaying us from paying for our meal next and grabbing our food. The worker had an attitude telling us we had to allow two cars to skip ahead of us who were clearly not in line. We told him to please not have any more cars skip ahead of us and he just gave us a dirty look. Just very inconsiderate of people's time and just plain rude. I wouldn't recommend going through the drive through, the workers will pick and choose who they take orders from without a care who's next or actually in line.
Atmosphere: 2
Food: 4
Service: 1
Catherine Simmons
The staff is busy but friendly and helpful. I love Pollo Tropical, it’s delicious and affordable!
TAMEKA SMITH
The chicken soup was just what I needed. And I enjoyed every bit of it. Very warm,delicious and fulfilling. After eating my soup I felt so much better. I really recommend this soup when you're feeling under the weather.
Probably one of my worst experiences at a pollo, my mother & i walk in like anyone would, get line, and order food then when getting said food the person setting up the bags forgot to add the side of white rice and silverware and cookie and even when my mom asked bout it they person didn't bother to listen to her and continued to the next customer so I decided to ask the lady myself and she asked for my receipt I showed and then she stopped interacting with me and but when yelling out other people's order numbers really loud then the manager walked up to her asking her to not yell and I asked her bout the missing items she helped me out. The person setting up the got major attitude needs to treat people with respect.
They usually forget something for your order, check your order
Atmosphere: 3
Food: 5
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
My family and I drove thru the drive thru, The line was super long but we got served in no minute time. The staff was professional and very helpful.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Yellow Rice, Guava BBQ, Black Beans
The drive-thru line was long. The employee outside taking orders was not attentive to the correct order in which the cars came in so he took people who had just pulled up instead of those who had been waiting. I tried their Chicken sandwhich combo with Cilantro sauce. The sandwhich was satisfactory, but, void of any seasoning. It came with fries and a drink.
Atmosphere: 3
Food: 4
Service: 3
If you want to spend a great time come here. Very clean and with an awesome team. The food is deliciousas well. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Horrible location. Always poor service and attitude from workers here. We have been sitting in line waiting to order like everybody else and had to wait even longer because a worker, by the name of Kitchner decided to skip us, as we were next to order at the drive thru and instead went to take the order of another car that was clearly not in line. After skipping us he then, took our order and then let another car in that wasn't in line to cut in front delaying us from paying for our meal next and grabbing our food. The worker had an attitude telling us we had to allow two cars to skip ahead of us who were clearly not in line. We told him to please not have any more cars skip ahead of us and he just gave us a dirty look. Just very inconsiderate of people's time and just plain rude. I wouldn't recommend going through the drive through, the workers will pick and choose who they take orders from without a care who's next or actually in line.
Atmosphere: 2
Food: 4
Service: 1
The staff is busy but friendly and helpful. I love Pollo Tropical, it’s delicious and affordable!
The chicken soup was just what I needed. And I enjoyed every bit of it. Very warm,delicious and fulfilling. After eating my soup I felt so much better. I really recommend this soup when you're feeling under the weather.
Food: 5
Service: 5
Recommended dishes: Roast Chicken, Whole Chicken Only, Yellow Rice, Guava BBQ, Salad
Kervens gave absolutely tremendous service.
Atmosphere: 5
Food: 5
Service: 5
If I could I’d give zero! They barely give you any meat!!
Restaurantji Recommends
Probably one of my worst experiences at a pollo, my mother & i walk in like anyone would, get line, and order food then when getting said food the person setting up the bags forgot to add the side of white rice and silverware and cookie and even when my mom asked bout it they person didn't bother to listen to her and continued to the next customer so I decided to ask the lady myself and she asked for my receipt I showed and then she stopped interacting with me and but when yelling out other people's order numbers really loud then the manager walked up to her asking her to not yell and I asked her bout the missing items she helped me out. The person setting up the got major attitude needs to treat people with respect.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Sauce
This place freaking sucks
Atmosphere: 1
Food: 1
Service: 1
My son got sick of the food
Atmosphere: 1
Food: 1
Service: 1
The workers here are miserable and it shows
Atmosphere: 1
Food: 1
Service: 1
Horrible service
Atmosphere: 1
Food: 1
Service: 1
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