Staff & food is good but there’s always a lot of homeless people just sitting around charging there phones & not exactly pleasant to have to sit next to
Valeria Rodriguez
So good ! Awesome chicken place my first time in Miami and absolutely great fast food spot Wish they had this in NOVA
Charles Zimmerman
Churrasco salad well packaged. GH delivery went without a hitch.
Diane Jackson
Service excellent
Dave Adams
The staff and cashier as well as the food was excellent no complaint at all!
Anna Buford
Today, on March 27th, I had one of the worst customer service experiences I’ve ever encountered at Pollo Tropical. As a law enforcement officer, I frequently visit various Pollo Tropical locations, and I have always been given my well-deserved discount upon showing my badge, regardless of whether I am in uniform or not. However, this location not only refused to honor my discount but also provided an absolutely unacceptable level of service. The woman working the drive-thru window had an immediate and unprovoked attitude the moment I pulled up. Her tone was rude, dismissive, and completely unprofessional, making it clear that she had no regard for basic customer service etiquette. When I politely informed her about the discount that every other Pollo Tropical location honors without issue, she responded with blatant disrespect, refusing to acknowledge my badge or the policy. To make matters worse, the atmosphere at this location was absolutely disgusting—trash was overflowing, the exterior looked unkempt, and the overall environment felt unclean and unwelcoming. As someone who has dedicated their career to serving and protecting the community, it’s beyond frustrating to be treated with such hostility over something as simple as a discount that I am rightfully entitled to. The lack of professionalism, courtesy, and basic cleanliness at this location is completely unacceptable, and it needs to be addressed immediately.
Kaila oliveira
Thank You so much ! I received one gift special in my bday and WOW was so awesome!!!!! I did dine in the store in Miami-FL and I was so well welcomed! I added cake 🎂 cuatro leches!!!!! 10 ⭐️ for the service and the food!
Thank You again 😀 Kaila
Cary's World
Rip off. Ordered a family meal and they just gave 4 piece of small chickens. I should have just ordered 4 different meals that gives 2 pieces of chicken eat for everyone and u get more for almost the same price.
Luis Nieves
Napkins, plates and spoons are always missing
Belkys Mccoy
Probably one of my worst experiences at a pollo tropical. The chicken smell so bad
Staff & food is good but there’s always a lot of homeless people just sitting around charging there phones & not exactly pleasant to have to sit next to
So good ! Awesome chicken place my first time in Miami and absolutely great fast food spot
Wish they had this in NOVA
Churrasco salad well packaged. GH delivery went without a hitch.
Service excellent
The staff and cashier as well as the food was excellent no complaint at all!
Today, on March 27th, I had one of the worst customer service experiences I’ve ever encountered at Pollo Tropical. As a law enforcement officer, I frequently visit various Pollo Tropical locations, and I have always been given my well-deserved discount upon showing my badge, regardless of whether I am in uniform or not. However, this location not only refused to honor my discount but also provided an absolutely unacceptable level of service. The woman working the drive-thru window had an immediate and unprovoked attitude the moment I pulled up. Her tone was rude, dismissive, and completely unprofessional, making it clear that she had no regard for basic customer service etiquette. When I politely informed her about the discount that every other Pollo Tropical location honors without issue, she responded with blatant disrespect, refusing to acknowledge my badge or the policy. To make matters worse, the atmosphere at this location was absolutely disgusting—trash was overflowing, the exterior looked unkempt, and the overall environment felt unclean and unwelcoming. As someone who has dedicated their career to serving and protecting the community, it’s beyond frustrating to be treated with such hostility over something as simple as a discount that I am rightfully entitled to. The lack of professionalism, courtesy, and basic cleanliness at this location is completely unacceptable, and it needs to be addressed immediately.
Thank You so much !
I received one gift special in my bday and WOW was so awesome!!!!!
I did dine in the store in Miami-FL and I was so well welcomed!
I added cake 🎂 cuatro leches!!!!!
10 ⭐️ for the service and the food!
Thank You again 😀
Kaila
Rip off. Ordered a family meal and they just gave 4 piece of small chickens. I should have just ordered 4 different meals that gives 2 pieces of chicken eat for everyone and u get more for almost the same price.
Napkins, plates and spoons are always missing
Probably one of my worst experiences at a pollo tropical. The chicken smell so bad
Restaurantji Recommends
They take FOREVER to give u your food. I understand fresh but man, I was in the drive thru 25 minutes waiting for a soup! Ridiculous.
It always a pleasure
Very good.
Kim was very rude
They usually forget something for your order, check your order
Atmosphere: 3
Food: 5
Service: 1
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