ok l Love pollo tropical,but they needs to be more fast on the drive true and train better there workeds to have have everything ready everyday the sauce all the times they take to much long giving the service one hour to get my food also they never have red salsa also workers needs to be more attend to the calient they need to have all ingredient ready don’t Make watting the customers watting too long be all the times thank you my sincerely opinion they needs to change a lot the service.
Atmosphere: 3
Food: 3
Service: 1
wilson Cougar
Excellent.....
Atmosphere: 5
Food: 5
Service: 5
Timur Khan
Quick service. Chicken was ok. Rice and beans. Plenty of parking, bathrooms was filthy, that's why 4 stars instead of 5. Line of people was not so big, but still had to wait like 10 min to get my order. Overall not bad.
Atmosphere: 4
Food: 4
Service: 4
Brian Chavarro
It's raining so we stopped in for some fried yuca, but ended staying for a full chicken meal and the yuca. The lady in the red shirt taking orders from the drive thru, taking orders from everyone wet on the line, but still manages to do everything with a smile on her face. Glad we stayed, great crew
Atmosphere: 5
Food: 5
Service: 5
L. F.
8:20PM on 9/9/25. Management do yourself a favor and FIRE the woman working the drive through. Terrible. So rude and unhelpful that I left without buying anything. I won’t spend one red cent to be treated like that. You lost a customer for life.
Atmosphere: 1
Food: 1
Service: 1
Frank Gonzalez
Quick lunch alsome.
Atmosphere: 5
Food: 5
Service: 5
Fabiano De OLIVEIRA
Terrible
Carlos Romero
Bad service. Too slow. I had to wait 15 min to my order and is wasn't busy. I expend $15 for a tiny piece of chicken.bad environment.
Julio OnTheGo
This Pollo Tropical is the one which is easiest for me to grab food on the way home (or even lunch at work) which is why I go there multiple times a week some times. Sometimes it’s been lunch and dinner the same day since I work near by and it’s on the way home.
BUT this location is so unreliable and very hit-or-miss even with just getting my order correctly. I go every Monday for the $15 family meal deal and ask for all white meat pay extra $3 but somehow they always mess that up. Even when I ask them to check it and get home it’s just regular whole chicken. More than once have gotten 3 parts dark meat even though I paid the extra for the white meat. How does that even happen.
BUT I will give them credit for the food always tasting good. Only a few times I could tell I got the last of the rice. Or the chicken was just not done or been done a while. Sometimes the beans still too watery and others then beans are BOOM good!
When they are good they are good but when they suck it’s awful. So 5-stars on food… but deductions for service and food order handling.
Food always tastes great my favorite Pollo Tropical in Miami !!!!!
Atmosphere: 4
Food: 5
Service: 5
Alexander Diana
Great value for money and good quality. Sometimes their drive through operates a bit strange but $15 dollar family meals on Mondays are the absolute steal. Entire chicken, quart of rice and quart of beans, 4 rolls for only 15$.
Atmosphere: 3
Food: 5
Service: 5
cassidy schaefer
Super and efficient service all the time.....seems like 👍 a breeze at checkout.....highly recommend my friend 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
jenna marlowe
Uncooked , cold , raw meal , stale and disgusting never again I don’t recommend at all
Atmosphere: 1
Food: 1
Service: 1
Dudi L
This Pollo Tropical location has cars stop about 20 feet before the pickup window, seemingly just to make it look like the order is coming out quickly. It feels like a staged move to signal efficiency, as if they’re trying to prove how fast the service is by handing off the food before you even reach the window.
Good good
Atmosphere: 5
Food: 5
Service: 5
ok l Love pollo tropical,but they needs to be more fast on the drive true and train better there workeds to have have everything ready everyday the sauce all the times they take to much long giving the service one hour to get my food also they never have red salsa also workers needs to be more attend to the calient they need to have all ingredient ready don’t Make watting the customers watting too long be all the times thank you my sincerely opinion they needs to change a lot the service.
Atmosphere: 3
Food: 3
Service: 1
Excellent.....
Atmosphere: 5
Food: 5
Service: 5
Quick service. Chicken was ok. Rice and beans. Plenty of parking, bathrooms was filthy, that's why 4 stars instead of 5.
Line of people was not so big, but still had to wait like 10 min to get my order.
Overall not bad.
Atmosphere: 4
Food: 4
Service: 4
It's raining so we stopped in for some fried yuca, but ended staying for a full chicken meal and the yuca. The lady in the red shirt taking orders from the drive thru, taking orders from everyone wet on the line, but still manages to do everything with a smile on her face. Glad we stayed, great crew
Atmosphere: 5
Food: 5
Service: 5
8:20PM on 9/9/25. Management do yourself a favor and FIRE the woman working the drive through. Terrible. So rude and unhelpful that I left without buying anything. I won’t spend one red cent to be treated like that. You lost a customer for life.
Atmosphere: 1
Food: 1
Service: 1
Quick lunch alsome.
Atmosphere: 5
Food: 5
Service: 5
Terrible
Bad service. Too slow. I had to wait 15 min to my order and is wasn't busy. I expend $15 for a tiny piece of chicken.bad environment.
This Pollo Tropical is the one which is easiest for me to grab food on the way home (or even lunch at work) which is why I go there multiple times a week some times. Sometimes it’s been lunch and dinner the same day since I work near by and it’s on the way home.
BUT this location is so unreliable and very hit-or-miss even with just getting my order correctly. I go every Monday for the $15 family meal deal and ask for all white meat pay extra $3 but somehow they always mess that up. Even when I ask them to check it and get home it’s just regular whole chicken. More than once have gotten 3 parts dark meat even though I paid the extra for the white meat. How does that even happen.
BUT I will give them credit for the food always tasting good. Only a few times I could tell I got the last of the rice. Or the chicken was just not done or been done a while. Sometimes the beans still too watery and others then beans are BOOM good!
When they are good they are good but when they suck it’s awful. So 5-stars on food… but deductions for service and food order handling.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
Food always tastes great my favorite Pollo Tropical in Miami !!!!!
Atmosphere: 4
Food: 5
Service: 5
Great value for money and good quality. Sometimes their drive through operates a bit strange but
$15 dollar family meals on Mondays are the absolute steal. Entire chicken, quart of rice and quart of beans, 4 rolls for only 15$.
Atmosphere: 3
Food: 5
Service: 5
Super and efficient service all the time.....seems like 👍 a breeze at checkout.....highly recommend my friend 🫶🏼
Atmosphere: 5
Food: 5
Service: 5
Uncooked , cold , raw meal , stale and disgusting never again I don’t recommend at all
Atmosphere: 1
Food: 1
Service: 1
This Pollo Tropical location has cars stop about 20 feet before the pickup window, seemingly just to make it look like the order is coming out quickly. It feels like a staged move to signal efficiency, as if they’re trying to prove how fast the service is by handing off the food before you even reach the window.
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