Stopped by recently and had a positive visit. Overall it met expectations and felt pleasant while there. The experience was solid and left a good impression. Left feeling satisfied and glad to have found the spot. Will go back next time.
Jane Gomez
Nice place. My visit went well and left me pleased. The whole trip met expectations and felt easy from start to finish. It was a comfortable stop on a busy day and left a good impression. Will come back next time in the area. Solid experience overall.
rose king
Hands down the worst Dunkin I’ve ever been to.
The employee working refused to give their name and had the nerve to call my fiancé names and openly make fun of him right in front of everyone. Who does that? It was disgusting, disrespectful, and completely unprofessional.
And honestly, the manager is just as terrible. Instead of correcting the situation, they acted annoyed and dismissed the whole thing like customers being insulted is normal. If that’s how the manager behaves, no wonder the staff feels comfortable talking to people like garbage.
This location clearly has zero standards, zero accountability, and zero customer service. If you value basic respect, avoid this place at all costs. Dunkin corporate seriously needs to step in because this is beyond unacceptable.
Atmosphere: 1
Service: 1
David P
This has to be the worst Dunkin’ Donuts I’ve ever been in. The customer service is horrible. It takes forever to receive your food. They constantly make mistakes on the order and they just don’t care about the customer there.
Atmosphere: 1
Food: 1
Service: 1
Samantha Spacone
🚨‼️Legit the WORST customer service I EVER receive. They need better management. I am not sure who the manager is but I have asked to speak to the manager after one of the employees on multiple occasions has been beyond disrespectful to me and then calls me names and walks away in the middle of my order. It is the African American women - she won’t ever provide her name because I state I want to file a complaint about her. She cuts me off every time I try to order it’s the worst customer service I have ever experienced and I am in the business myself - I worked at dunkin for 5 years it was my first job and it is appalling to see her behavior and not be welcoming. I decided to not go inside to experience her attitude I will go through the drive through and she is even WORSE! She yelled at me while I was ordering because she started to make my drink without letting me finish how I want it made and she blamed me for it… idk who trained her but she is a very mean women - also she yelled at me for asking for a certain donut called the taillight donut that a lot of Dunkin’s in SOFLO carry but that location doesn’t which is fine but she screamed at me to tell me no dunkin carries it… I will update this post with the dunkin I usually go to with a photo of it carrying it.
I hope you can work on re training the staff because it is a great location but not worth the trip for the terrible service and experience.
Atmosphere: 1
Food: 1
Service: 1
Carlos Osabas Rodriguez
Usually, I go to this Dunkin’ Donuts all the time ordering something and I say specifically what I want they always do whatever they want and when you ask just maybe for simple sugar, they are very disrespectful
Atmosphere: 1
Food: 3
Service: 1
Gina Nusret
Frankye was so kind and helpful! Great customer service!
Food: 5
Service: 5
John Hochstaedt
Jenneh is the best! So friendly and quick with my order. I love DD.
Atmosphere: 5
Food: 5
Service: 5
Darian Yerian
During the morning is usually good but I tried to go get a coffee at 7:30 pm when it said they closed at 8pm. I tried the drive through first and no response so I went through and there was a lady just standing there. Went to open the door and it was locked and there were kids sitting in there. Closing 30+ min before you’re supposed to is crap
The absolute worst service. There is no convenience. I’ve been here for 30 min just trying to get munchkin. I don’t even want the coffee anymore. The girls that used to work here were great. This is by far the worst Dunkin’ I’ve ever been to. We should put them out of business and go to the one down the street on W commercial. They treat your time with respect
Atmosphere: 1
Food: 1
Service: 1
Alejandra Fernandez
Services and customer services awfull...
Atmosphere: 1
Food: 1
Service: 1
Eddie Dandron
Everybody runs on dunkin'
Atmosphere: 5
Food: 5
Service: 5
Jason Romo
Closes at 515? No breakfast?
Marce A
The attendant was really nice and friendly.. the order was perfectly delicious
Really liked this spot. Will definitely be back.
Stopped by recently and had a positive visit. Overall it met expectations and felt pleasant while there. The experience was solid and left a good impression. Left feeling satisfied and glad to have found the spot. Will go back next time.
Nice place. My visit went well and left me pleased. The whole trip met expectations and felt easy from start to finish. It was a comfortable stop on a busy day and left a good impression. Will come back next time in the area. Solid experience overall.
Hands down the worst Dunkin I’ve ever been to.
The employee working refused to give their name and had the nerve to call my fiancé names and openly make fun of him right in front of everyone. Who does that? It was disgusting, disrespectful, and completely unprofessional.
And honestly, the manager is just as terrible. Instead of correcting the situation, they acted annoyed and dismissed the whole thing like customers being insulted is normal. If that’s how the manager behaves, no wonder the staff feels comfortable talking to people like garbage.
This location clearly has zero standards, zero accountability, and zero customer service. If you value basic respect, avoid this place at all costs. Dunkin corporate seriously needs to step in because this is beyond unacceptable.
Atmosphere: 1
Service: 1
This has to be the worst Dunkin’ Donuts I’ve ever been in. The customer service is horrible. It takes forever to receive your food. They constantly make mistakes on the order and they just don’t care about the customer there.
Atmosphere: 1
Food: 1
Service: 1
🚨‼️Legit the WORST customer service I EVER receive. They need better management. I am not sure who the manager is but I have asked to speak to the manager after one of the employees on multiple occasions has been beyond disrespectful to me and then calls me names and walks away in the middle of my order. It is the African American women - she won’t ever provide her name because I state I want to file a complaint about her. She cuts me off every time I try to order it’s the worst customer service I have ever experienced and I am in the business myself - I worked at dunkin for 5 years it was my first job and it is appalling to see her behavior and not be welcoming. I decided to not go inside to experience her attitude I will go through the drive through and she is even WORSE! She yelled at me while I was ordering because she started to make my drink without letting me finish how I want it made and she blamed me for it… idk who trained her but she is a very mean women - also she yelled at me for asking for a certain donut called the taillight donut that a lot of Dunkin’s in SOFLO carry but that location doesn’t which is fine but she screamed at me to tell me no dunkin carries it… I will update this post with the dunkin I usually go to with a photo of it carrying it.
I hope you can work on re training the staff because it is a great location but not worth the trip for the terrible service and experience.
Atmosphere: 1
Food: 1
Service: 1
Usually, I go to this Dunkin’ Donuts all the time ordering something and I say specifically what I want they always do whatever they want and when you ask just maybe for simple sugar, they are very disrespectful
Atmosphere: 1
Food: 3
Service: 1
Frankye was so kind and helpful! Great customer service!
Food: 5
Service: 5
Jenneh is the best! So friendly and quick with my order. I love DD.
Atmosphere: 5
Food: 5
Service: 5
During the morning is usually good but I tried to go get a coffee at 7:30 pm when it said they closed at 8pm. I tried the drive through first and no response so I went through and there was a lady just standing there. Went to open the door and it was locked and there were kids sitting in there. Closing 30+ min before you’re supposed to is crap
Restaurantji Recommends
The absolute worst service. There is no convenience. I’ve been here for 30 min just trying to get munchkin. I don’t even want the coffee anymore. The girls that used to work here were great. This is by far the worst Dunkin’ I’ve ever been to. We should put them out of business and go to the one down the street on W commercial. They treat your time with respect
Atmosphere: 1
Food: 1
Service: 1
Services and customer services awfull...
Atmosphere: 1
Food: 1
Service: 1
Everybody runs on dunkin'
Atmosphere: 5
Food: 5
Service: 5
Closes at 515? No breakfast?
The attendant was really nice and friendly.. the order was perfectly delicious
Atmosphere: 3
Food: 5
Service: 5
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