EL CARBONERO RESTAURANT

I was a religious customer at this place came back to vacation in Ft. Lauderdale from my seasonal job in Maine made my usual pick up order a steak burrito with guac they didn’t have guac anymore so I opted for avocado they told me it would be ready in 10 mins I arrive in 25 mins walk up to the counter and let the woman behind the counter know I called in for a steak burrito I stood there for 10 minutes before I sat down thinking they were working on other orders but the people ahead of me weren’t ordering food they were telephone salesmen so even more confused I wait about 20 more minutes for the steak burrito before it finally comes i pay tip thank the woman behind the counter get into my car and before i get into my third bite of my burrito el carbonero is calling me and asks if I picked up my food I let them know I have picked it up and I just paid I’m currently in the parking lot and I was eating said burrito the woman then proceeds to tell me that my chicken burrito with avocado is here and I need to pick it up I tell her I was just inside and I had to wait nearly a half hour for my pickup order and didn’t complain but I never ordered a chicken burrito anyways she keeps insisting I haven’t picked up my food so I tell her again I picked it up she then proceeds to get loud with me and tell me that I don’t know how to order food and to next time do it right and hangs up what trash customer service I’ve worked in kitchens for going on 6 years and that is not how you talk to a customer when you made a mistake in both the order and in making an extra burrito to take out your anger on a customer over your mistake is entirely unprofessional and shows lack of emotional intellect over what wouldn’t exceed 3 dollars in actual food cost also I’d suggest with the 4-5 customers you have on a consistent basis you don’t scare away a regular customer

Atmosphere: 1

Food: 1

Service: 1

Best home taste I had in this visit to Fort Lauderdale area. The mojarra frita was just right, the server was super nice and kind, horchata drink was satisfying. Recommend to try the parrillada.

Atmosphere: 3

Food: 5

Service: 4

The most delicious papusas I have ever eaten, every time I am near that place I am going to eat

Atmosphere: 3

Food: 5

Service: 5

Nice small but very cozy place, I thank you very much for your attention. We'll see you again 😃

Atmosphere: 4

Food: 5

Service: 5

Amazing food! Stop for lunch at least 2x a month
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Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pupusas

First time trying this restaurant and nothing to see ? the tacos are not as they show in the photos but rather some pupusas with a lot of sour cream cheese, tomatoes and lettuce... I just threw away $20.

The food on carbonero is very good I love I recommend for everyone go there who want to eats a good taco The service is fast I really recommend

Parking: There is a plenty park for people to use

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tlacoyo, Asada Roasted Taco, Asada, Fajita

The food is acceptable, without a doubt. The reception is not the reception of an important client, but the "one more." Like when you arrive at a place full of Hispanics and instead of being a new resident who deserves to be welcomed, they say "one more has arrived" and move on.The pro rs is that on the bill they indicate a percentage of "tip" that the service does not deserve.

Atmosphere: 3

Food: 4

Service: 2

Delicious food, at reasonable prices

I read all these great reviews so I thought I would order. They cancelled after the driver waited for 7 mins. NO explanation. Oh the reason there was no explanation is because I dont speak spanish and they dont speak abc's. Really disappointed.

The best pupusas in the area

Atmosphere: 5

Food: 5

Service: 5

Good pupusas, they give a lot of curtido, onion and sauce.

Nice place

Atmosphere: 5

Food: 5

Service: 5

Good food, getting expensive.

Atmosphere: 5

Food: 5

Service: 5

Very good place for lunch!

Atmosphere: 4

Food: 5

Service: 5