Pollo Tropical

Love How They Make The Avacodo Cilantro Dish,U Can Taste The Lime In The Avacodo(GoodSoaking)nd The Sauce Jus Puts It All Together. Y'all did Tht💯

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Black Beans, Cuban Sandwich, Grilled Chicken, Sweet Plantains

The most disgusting and dirty Pollo Tropical I've ever seen, the lounge where they eat stinks of dirty bathrooms, not to mention the bathrooms.

Atmosphere: 1

Food: 2

Service: 3

The food never comes in the same quantity and several times the chicken is uncooked. I gave up on getting food from this place.

Atmosphere: 3

Food: 1

Service: 2

Lajauni is running this location. She is absolutely amazing. Making things happen quick and keeping people in line. She needs a raise!!

Atmosphere: 5

Food: 5

Service: 5

Night manager unprofessional. The staff is more friendly than her.

Atmosphere: 1

Food: 2

Service: 1

Since I started purchasing food from this location, the rice has always been extremely salty. It’s unhealthy for you to serve such salty food.

Best ever

Atmosphere: 5

Food: 5

Service: 5

They almost always mess something up about my order. This time I got no dressing and the wrong sandwich... Would have been fine if they included the extra dressing I asked for on the side, but they forgot that too. Only reason I wanted it was because lately they put like no dressing on the salad.

Atmosphere: 1

Food: 4

Service: 1

Pollo Tropical offers flavorful Caribbean-inspired dishes like marinated grilled chicken, TropiChops, and yuca bites. While many appreciate the taste and value, service inconsistencies and occasional order errors have been noted, especially at this location but so far I haven’t had an issue with them

Atmosphere: 3

Food: 5

Service: 3

Delicious chicken tropichop bowl 🥣 😋

Atmosphere: 5

Food: 5

Service: 5

This is the last time I eat at this concept. The last 3 times have been increasingly disappointing. The cashier didn't greet, seemed exhausted, and didn't bother to explain that drinks aren't included in the combos. The restaurant is aged, the tables are unstable and need replacement. Food is just average - I could cook better at home.
Sad to see that a concept that we used to love is in transit to disappearing - this is something that needs to cascade from corporate.

Atmosphere: 2

Food: 2

Service: 1

Very nicely 👌 👍 😀 👏

Atmosphere: 5

Food: 5

Service: 5

It used to be better. The chicken has been a bit on the dry side the last 2 times I've been there. But for the most part it's pretty good. The black beans are good and I like the pollo sauce, it has a nice amount of spice if you like that. $50 fed 4 people with good size portions.

Poor quality food, service & dirty.....

Atmosphere: 1

Food: 1

Service: 1

I've been here several times and honestly it deserves 1 star some of these employees are entirely disrespectful and rude. The last couple of times I've been here I've ordered something I ALWAYS received the wrong thing. Every SINGLE TIME! I will not return. When I went to get it changed the manager gave me the right thing but with an attitude (made me not wanna even eat it) 😒 anyhow this place is bad for business. And it's happen 1 time too many. Lack of professionalism. I wanted to show them grace but it's been a mess and always has been 🤦🏾😳 this plate looks a hot mess. The one i went to in WPB is sooo much better and at least MAKES their food look decent not thrown around in a plate. I'd rather toss this out and go to another Pollo with dignity and respect!

Atmosphere: 1

Food: 1

Service: 1