Applebee's Grill + Bar

my server was Faith and she was absolutely amazing

Atmosphere: 5

Food: 5

Service: 5

I don’t even know where to start with how absolutely unprofessional and unacceptable this experience was. I’ve been to Applebee’s plenty of times before, but never in my life have I dealt with such horrendous service, disrespectful staff, and a completely incompetent manager. If you don't want to read all this, I'll sum it up by saying, never come here!

From the jump, our waiter had an attitude—short with us, rude, and acting like we were a bother just for being there. Fine, whatever. But then, he starts flat-out dodging our table. We waited an insane amount of time just to get basic service. One of my friends politely said, "Excuse me," as the waiter passed by—and this man looked directly at him, turned around, and walked away. Straight-up ignored us like we didn’t exist.

If that wasn’t bad enough, five minutes later, he had the nerve to come back and tell my friend, "Don’t yell across the restaurant." Excuse me? That never happened. My friend spoke at a completely normal volume, and the fact that the waiter made up a fake issue instead of just doing his job is mind-blowing.

Then, onto the insanely slow kitchen service. Our food took at least 45 minutes to an hour to come out. By that point, we had completely lost our patience, and rightfully so. But when the food finally arrived? Not even close to what we expected. Bland, cold, and just straight-up disappointing.

Now here’s where things went from bad to absolutely ridiculous. We asked to speak to the manager, hoping for some kind of resolution. Big mistake. Instead of being professional and handling the situation like an adult, this so-called "manager" argued with us. Not only did he refuse to take responsibility for their failures, but he actually made a scene in his own restaurant. Imagine that—the manager himself making the situation worse.

At this point, I was beyond done. This was one of the worst dining experiences I have ever had, period. Between the rude, dismissive, and flat-out lazy waiter, the clueless and argumentative manager, and the unacceptable wait times for low-quality food, I can confidently say I will NEVER be coming back.

Applebee’s should be ashamed of having employees like this representing their brand. If you’re reading this and considering going—don’t. Save your time, your money, and your patience, and go literally anywhere else.

Atmosphere: 4

Food: 2

Service: 1

Food was good and loved the price. However, there was very unprofessional and uncalled for behavior from some of the staff. Also, food took a very long time as we did not get out until 9.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Boneless Wings, Burger

Very delicious food 👍 hot and everything on time, good service and a calm atmosphere. We liked it a lot 😋😋

Atmosphere: 5

Food: 5

Service: 4

Good food.

Wheelchair accessibility: Goid

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Menu

I cannot even describe the lack of customer service in this Applebees!!!!
I’m not really to write reviews but this definitely the exception…. Where to begin?
The management in this establishment must have the absolute lowest standards known to man because where they hire their staff must come from Craigslist!!!
The Hostess…. WORST human ever, she doesn’t make eye contact with anybody, The place is literally packed with people waiting to be seated and she doesn’t even act like she recognizes them, she walks past you and acts like you’re not there, when you ask her a question she is so incredibly rude that it actually embarrasses you( mind you this is our second time here and we thought maybe the first time was just because she was having a bad day but now we can see that it is just who she is and her personality and apparently this establishment doesn’t care about the customer service, because it’s still continuing)
One of the waitresses literally made a scene because the customer gave her a little bit of an attitude, and she got very loud with them and embarrass them in front of the entire restaurant!
Most humiliating, unprofessional, lack of respect, place that we have ever been to and we have traveled all around the world!!!!
This Applebee should be completely ashamed of themselves and we will make sure that we tell everyone not to come here!
The only exception in this place is a waitress name Nichelle ( what a sweetie)

Food: 2

Recommended dishes: Burger

I’m not usually going to write a review, but this has got to be the worst Applebee’s I’ve ever been to in my entire life!
I was with my daughter, and it was the most humiliating thing to have to explain to her,!
The management in this place absolutely sucks and apparently doesn’t care about their customers because the hostess is by far the worst hostess in a restaurant, people are piling in here and she doesn’t even make eye contact or act like you even exist, she walked right past you as incredibly rude when you try to ask her a question!
The place is so poorly managed that the waitresses actually give the customers attitude when they don’t hear what they want to hear and just in the few minutes that we were here they made a table for not waiting long enough for her to bring the check back when she was chilling at the bar, talking to the bartender!
This place should be shut down for sure!!!!!!
If I wanted to be ignored, or have to wait an hour to be seated, I would go to another country there’s just not enough bad things I could say about this place!!!! The only good waitress in this restaurant was Nichelle

Food: 3

I absolutely love Applebee's. Food & service is always good & efficient

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Our server Ryan was very friendly when we arrived but they must have been understaffed because we rarely saw him again except to bring our meal. They were already out of their fish and chips special of the day when we arrived before 6:00 p.m.

Atmosphere: 3

Food: 3

Service: 3

Shrimp overcooked but overall decent enough food spices and portions decent

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Bourbon Chicken and Shrimp, Burger

Very unstaffed took way to long to pay and leave, the food was fantastic and the service great, only one person waiting on everyone, please let the manager know they need more help

Pile of people around the host stand. No way to take names or check in she said. The Hostess was clearly high. So really no way to seat people and she just walks away. Very scary place.

Atmosphere: 1

Service: 1

chicken tenders mac n cheese dish was cold but my wife loved her chicken n brocolli alfreedo

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Chicken Tenders

Went to celebrate my brother birthday here.Service was amazing and the food was great !!

Atmosphere: 5

Food: 5

Service: 5

Awesome food

Atmosphere: 5

Food: 5

Service: 5