The folks working the drive thru have great attitudes and are very attentive. I truly cannot complain too much about the overall customer service. They do their absolute best. My only complaints are the food. I ordered sandwiches as well as a few burgers. All combo meals. Sandwiches were made correctly but the fries were definitely not fresh. Frappe machine & ice cream machine have been broken the last few times I've gone.
Atmosphere: 3
Food: 2
Service: 4
Andrea Svensson florida
I ordered what I always order when I do go to McDonald's which is breakfast and I ordered a Sausage McGriddle meal with a caramel frappe with a shot of espresso Two Shots actually I didn't ask for pink whipped cream I'm not sure if something got confused no big issue but the food was ice cold and my drink was very unappetizing looking and it tasted like they forgot to Espresso regardless if they didn't or not it just was all wrong especially basically 13 bucks , normally I wouldn't even complain but when prices are going through the roof and I'm just trying to get something in my stomach to eat and a couple shots of espresso to wake up to take care of my 2-year-old shouldn't be a big deal why are they making it such a big deal
Atmosphere: 2
Food: 1
Service: 1
Constance Wagner
New double cheeseburger is very good! Recommend it
Jack Lugo
Great place to go for quick service
Atmosphere: 5
Food: 5
Service: 5
Norberto Vera
If they tell you to move to the yellow line on the drive thru they will take care of everyone behind you and lastly take take care of you … Ive been waiting and now someone came out and asked me what i was waiting on..
Atmosphere: 3
Food: 3
Service: 1
Jason Miller
Ordered qtr pounder meal and cheese burger with no pickle and extra onion and mustard. There was a mound of onions on both. A crap load of mustard and no ketchup. Also got no napkins to wipe my hands while I was driving as there was more Mustard everywhere. Plus a large half empty fry when YOU PAY FOR LARGE. How hard is it....
Food: 1
Service: 2
J D
everything was cold
Atmosphere: 1
Food: 1
Service: 3
Portia Williams
Drive through order. The fries wasn't done order is never correct. Went through twice to correct order and still wasn't correct. My nuggets wasn't hot at all.noone seems to know what they are doing
Atmosphere: 3
Food: 3
Service: 3
Lila Yates
Food was cold the lady working drive through was very sweet
WORST McDonalds in Ocala. Do not waste your time. They make us wait in line for 10 minutes only to tell us they do not have the item we ordered all the while LAUGHING in our faces. Have never had a good experience here. Unfortunately, this is the only one in the area. I’m done trying here. Hire new management. You guys suck. It isn’t worth it I promise.
Atmosphere: 1
Food: 1
Service: 1
Mercedes Lamb
The lady collecting money in the drive thru at 3:35pm on 08/12 was very rude. I get that you hate your job but I’m sure in the job description it says FRIENDLY customer service. If you hate it that much, don’t work there.
Atmosphere: 2
Food: 2
Service: 1
Cassie Aylor
Not only was the place packed full, but I am a Uber eats driver and I came in and picked up my 3 bag order no wait. I get to my car and blue liquid is dripping in my lap, I turn around and bring the bag back and they start to remake everything. I say I will run to my car to clean up and get my wallet cause I wanted a drink, the amazing manager not only personally rushed my Uber order but also gave me a free drink for the inconvenience and ona hot day like this I am so greatfull. Major shout out to I think Angie was the name on her manager tag, I watched her run around running that kitchen, never seen such a organized McDonald's. 5 stars hands down.
Atmosphere: 5
Food: 5
Service: 5
Joseph
Super slow service, bad attitude. They couldn't even change the little toy for both my kids after they ask so nicely, Just mean....
Atmosphere: 1
Food: 2
Service: 1
Raynard Walker
Absolutely ignored for 30 min then had to wait until they filled DoorDash orders before they get to yours I ended up giving a guy my receipt told him he can have it worst service ever
The folks working the drive thru have great attitudes and are very attentive. I truly cannot complain too much about the overall customer service. They do their absolute best. My only complaints are the food. I ordered sandwiches as well as a few burgers. All combo meals. Sandwiches were made correctly but the fries were definitely not fresh. Frappe machine & ice cream machine have been broken the last few times I've gone.
Atmosphere: 3
Food: 2
Service: 4
I ordered what I always order when I do go to McDonald's which is breakfast and I ordered a Sausage McGriddle meal with a caramel frappe with a shot of espresso Two Shots actually I didn't ask for pink whipped cream I'm not sure if something got confused no big issue but the food was ice cold and my drink was very unappetizing looking and it tasted like they forgot to Espresso regardless if they didn't or not it just was all wrong especially basically 13 bucks , normally I wouldn't even complain but when prices are going through the roof and I'm just trying to get something in my stomach to eat and a couple shots of espresso to wake up to take care of my 2-year-old shouldn't be a big deal why are they making it such a big deal
Atmosphere: 2
Food: 1
Service: 1
New double cheeseburger is very good! Recommend it
Great place
to go for quick service
Atmosphere: 5
Food: 5
Service: 5
If they tell you to move to the yellow line on the drive thru they will take care of everyone behind you and lastly take take care of you … Ive been waiting and now someone came out and asked me what i was waiting on..
Atmosphere: 3
Food: 3
Service: 1
Ordered qtr pounder meal and cheese burger with no pickle and extra onion and mustard. There was a mound of onions on both. A crap load of mustard and no ketchup. Also got no napkins to wipe my hands while I was driving as there was more Mustard everywhere. Plus a large half empty fry when YOU PAY FOR LARGE. How hard is it....
Food: 1
Service: 2
everything was cold
Atmosphere: 1
Food: 1
Service: 3
Drive through order. The fries wasn't done order is never correct. Went through twice to correct order and still wasn't correct. My nuggets wasn't hot at all.noone seems to know what they are doing
Atmosphere: 3
Food: 3
Service: 3
Food was cold the lady working drive through was very sweet
Atmosphere: 1
Food: 2
Service: 4
Lazy & rude! Avoid this location at all costs!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
WORST McDonalds in Ocala. Do not waste your time. They make us wait in line for 10 minutes only to tell us they do not have the item we ordered all the while LAUGHING in our faces. Have never had a good experience here. Unfortunately, this is the only one in the area. I’m done trying here. Hire new management. You guys suck. It isn’t worth it I promise.
Atmosphere: 1
Food: 1
Service: 1
The lady collecting money in the drive thru at 3:35pm on 08/12 was very rude. I get that you hate your job but I’m sure in the job description it says FRIENDLY customer service. If you hate it that much, don’t work there.
Atmosphere: 2
Food: 2
Service: 1
Not only was the place packed full, but I am a Uber eats driver and I came in and picked up my 3 bag order no wait. I get to my car and blue liquid is dripping in my lap, I turn around and bring the bag back and they start to remake everything. I say I will run to my car to clean up and get my wallet cause I wanted a drink, the amazing manager not only personally rushed my Uber order but also gave me a free drink for the inconvenience and ona hot day like this I am so greatfull. Major shout out to I think Angie was the name on her manager tag, I watched her run around running that kitchen, never seen such a organized McDonald's. 5 stars hands down.
Atmosphere: 5
Food: 5
Service: 5
Super slow service, bad attitude. They couldn't even change the little toy for both my kids after they ask so nicely, Just mean....
Atmosphere: 1
Food: 2
Service: 1
Absolutely ignored for 30 min then had to wait until they filled DoorDash orders before they get to yours I ended up giving a guy my receipt told him he can have it worst service ever
Service: 1
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