Fantastic dining spot, in every way. Loved New York City's Little Italy photos on the wall! We felt right at home! The warm welcome was terrific. See you soon!
Atmosphere: 5
Food: 5
Service: 5
Steven Scott
Yesterday at 4:24 pm I placed an order. I've gotten Pizza from here several times and enjoy it . I did realize it's a Super Bowl. It took forever to get my point across to the girl I was speaking with on the phone with what I wanted on the pizza and the coupon...And I asked for a total, I was on hold for 6 minute with no reply...I finally hung up and proceeded to call back and talk to another person about getting a total on my order . Finally got it!!! I realize it was 2 hours before the Super Bowl. If you're that busy, don't take the order. So I gave them a good hour or more before I drove down to get them. I arrive at the shop and the 2 girls behind theRegister, don't have my ticket and half,Remember my ordre??There's ten pizzas sitting on the oven.I ordervLarge & Medium and my pizzas are nowhere to be found. There's five people sitting in the restaurant half and no one else in the shop. The older gentleman was fairly decent about it, but the younger cook gave me attitude and went on to explained to me. You know, it's busy because of the Super Bowl. Well, I see everybody else's pizzas back there except for mine!!! Which I ordered over an hour ago I had to explain what the pizzas were again. Which really annoyed me with the amount of time I spent on the phone with both girls...No apology, no, I'm sorry, no, let me cut you a deal. Nothing just wait and they'll be ready in ten minutes or so...Customer service is everything in this day. And age, I owned a company. I know exactly how to treat a customer and that's not how I got treated yesterday. So the more I thought about it, the more I decided to just walk out, keep the pizza.No apologies, no, nothing totally amazing.Not sure if I'll ever go back again....
Food: 4
Jake Pulley
I had a Margherita pizza with some Italian sausage added to it and it was killer. It got ate before I could even snap a photo of it. Their pizza is New York style hand tossed pizza, although they seem to have stuffed pizza and Sicilian crust also. The sauce was a little sweet and very tasty. The dough was about perfect, it held the pizza together well, it was crunchy/bricked and it was so good you could eat the crust by itself. I always complain about the pizza crust and sauce at any Ocala pizza joint being very plain and tasteless. The toppings are high quality and the cheese really stood out.
Atmosphere: 5
Food: 5
Service: 5
Julie McGuire
I have been coming to this establishment for 15 years and never have I ever had the problems I’ve encountered the last 3 times I’ve ordered from here. I specifically ordered an Xtra Large pie with 2 slices of the pie with mushrooms and onions on it and I got peppers and onions on it the last 2 times and tonight was olives and mushrooms! How difficult is it to follow an order? Unfortunately I will no longer be ordering anything from Pronto Pizza again, even though it’s the best pizza in Ocala.
Lyn Barros
Meatball sub is all I’ve tried so far …100% hands down the best meatball I’ve had
My husband LOVED the pizza
The sauce is DELICIOUS!
People are very nice too
New York style feels
Recommend 10/10
Javale Irving
Came here with my family and I can say it’s the best pizza money can buy. I got a large pepperoni pizza and it was delicious. If you like New York pizza this is the place to go
Atmosphere: 5
Food: 5
Service: 5
Cheri Lee Craig
Extremely disappointed in the customer service my daughter & I received last night regarding our Uber delivery! We ordered a pizza 1/2 cheese 1/2 pepperoni & garlic knots w/extra marinara. Pizza came w/ all pepperoni (which she doesn’t eat) and no marinara sauce for the knots! When we called Pronto’s they said call Uber for a refund or drive up there and get 4 cheese slices & the sauce! That defeats the purpose of ordering delivery and a credit for the next order should have been given! NOT an argument and lame excuses! Let me be clear we have been long time customers, used them for multiple catered events and also work at the local hospital and have given multiple referrals! To speak directly to the owner and be treated this way when there was a simple customer service fix is just a reflection of today’s society! No business should get this comfortable!
RYANKEITHFILMS
I’ve been going to every prontos location they’ve had available in Ocala for 12+ years. Hands down the best pizza in the city with phenomenal owners and employees. I couldn’t recommend it enough!
Atmosphere: 5
Food: 5
Service: 5
S G
No...bad pizza. Bad..7-11 can compete if that says anything
Eddie Mercado
This is the best pizza shop in Ocala. You can try all the others but you will find yourself returning to this one. The food is fresh and delicious and the service is outstanding.
Love this place. Foods always great and the people here always make me feel like family.
Steve Geohegan
Sammy and the team are great. Food, excellent.
Atmosphere: 5
Food: 5
Service: 5
Bowdier Sackett
The staff of Pronto treat you like one of the family...never had a bad meal. Great for pasta dishes, pizza, sub and more. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Edwin Estrada
I got sick the last time I ate there and the time before that. That's it for me. I had a slice of pizza with the buffalo sause and I threw up in the middle of the night. Before that,i had spaghetti and meatballs and the same thing happened. I was a long term customer and the pizza,pasta were terrific but something obviously happened over there and it's not good. No more pronto pizza for me. I don't like after taste going to bed and getting up to throw up.
Atmosphere: 5
Food: 1
Service: 5
Ashley Cox
Had a Representative visit the office i work promoting this pizza place promising quick delivery and good food. So I called to place an order as we are right across the street and they said 15-20 minutes tops. It took a little over an hour for food to reach me and now my lunch break is over. I ordered 30 minutes prior to my lunch.
Fantastic dining spot, in every way. Loved New York City's Little Italy photos on the wall! We felt right at home! The warm welcome was terrific. See you soon!
Atmosphere: 5
Food: 5
Service: 5
Yesterday at 4:24 pm I placed an order. I've gotten Pizza from here several times and enjoy it . I did realize it's a Super Bowl. It took forever to get my point across to the girl I was speaking with on the phone with what I wanted on the pizza and the coupon...And I asked for a total, I was on hold for 6 minute with no reply...I finally hung up and proceeded to call back and talk to another person about getting a total on my order . Finally got it!!! I realize it was 2 hours before the Super Bowl. If you're that busy, don't take the order. So I gave them a good hour or more before I drove down to get them. I arrive at the shop and the 2 girls behind theRegister, don't have my ticket and half,Remember my ordre??There's ten pizzas sitting on the oven.I ordervLarge & Medium and my pizzas are nowhere to be found. There's five people sitting in the restaurant half and no one else in the shop. The older gentleman was fairly decent about it, but the younger cook gave me attitude and went on to explained to me. You know, it's busy because of the Super Bowl. Well, I see everybody else's pizzas back there except for mine!!! Which I ordered over an hour ago I had to explain what the pizzas were again. Which really annoyed me with the amount of time I spent on the phone with both girls...No apology, no, I'm sorry, no, let me cut you a deal. Nothing just wait and they'll be ready in ten minutes or so...Customer service is everything in this day. And age, I owned a company. I know exactly how to treat a customer and that's not how I got treated yesterday. So the more I thought about it, the more I decided to just walk out, keep the pizza.No apologies, no, nothing totally amazing.Not sure if I'll ever go back again....
Food: 4
I had a Margherita pizza with some Italian sausage added to it and it was killer. It got ate before I could even snap a photo of it.
Their pizza is New York style hand tossed pizza, although they seem to have stuffed pizza and Sicilian crust also. The sauce was a little sweet and very tasty. The dough was about perfect, it held the pizza together well, it was crunchy/bricked and it was so good you could eat the crust by itself. I always complain about the pizza crust and sauce at any Ocala pizza joint being very plain and tasteless. The toppings are high quality and the cheese really stood out.
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this establishment for 15 years and never have I ever had the problems I’ve encountered the last 3 times I’ve ordered from here. I specifically ordered an Xtra Large pie with 2 slices of the pie with mushrooms and onions on it and I got peppers and onions on it the last 2 times and tonight was olives and mushrooms! How difficult is it to follow an order? Unfortunately I will no longer be ordering anything from Pronto Pizza again, even though it’s the best pizza in Ocala.
Meatball sub is all I’ve tried so far …100% hands down the best meatball I’ve had My husband LOVED the pizza The sauce is DELICIOUS! People are very nice too New York style feels Recommend 10/10
Came here with my family and I can say it’s the best pizza money can buy. I got a large pepperoni pizza and it was delicious. If you like New York pizza this is the place to go
Atmosphere: 5
Food: 5
Service: 5
Extremely disappointed in the customer service my daughter & I received last night regarding our Uber delivery! We ordered a pizza 1/2 cheese 1/2 pepperoni & garlic knots w/extra marinara. Pizza came w/ all pepperoni (which she doesn’t eat) and no marinara sauce for the knots! When we called Pronto’s they said call Uber for a refund or drive up there and get 4 cheese slices & the sauce! That defeats the purpose of ordering delivery and a credit for the next order should have been given! NOT an argument and lame excuses! Let me be clear we have been long time customers, used them for multiple catered events and also work at the local hospital and have given multiple referrals! To speak directly to the owner and be treated this way when there was a simple customer service fix is just a reflection of today’s society! No business should get this comfortable!
I’ve been going to every prontos location they’ve had available in Ocala for 12+ years. Hands down the best pizza in the city with phenomenal owners and employees. I couldn’t recommend it enough!
Atmosphere: 5
Food: 5
Service: 5
No...bad pizza. Bad..7-11 can compete if that says anything
This is the best pizza shop in Ocala. You can try all the others but you will find yourself returning to this one. The food is fresh and delicious and the service is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this place. Foods always great and the people here always make me feel like family.
Sammy and the team are great. Food, excellent.
Atmosphere: 5
Food: 5
Service: 5
The staff of Pronto treat you like one of the family...never had a bad meal. Great for pasta dishes, pizza, sub and more. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
I got sick the last time I ate there and the time before that. That's it for me. I had a slice of pizza with the buffalo sause and I threw up in the middle of the night. Before that,i had spaghetti and meatballs and the same thing happened. I was a long term customer and the pizza,pasta were terrific but something obviously happened over there and it's not good. No more pronto pizza for me. I don't like after taste going to bed and getting up to throw up.
Atmosphere: 5
Food: 1
Service: 5
Had a Representative visit the office i work promoting this pizza place promising quick delivery and good food. So I called to place an order as we are right across the street and they said 15-20 minutes tops. It took a little over an hour for food to reach me and now my lunch break is over. I ordered 30 minutes prior to my lunch.
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