There are two Starbucks locations in my area that I frequent and this is one of them. I have known Olivia since I started coming to this location. We are not personal friends, I know her only from coming to Starbucks. Olivia has always been polite and on top of her game as a barista. I'm not challenging the gentleman's experience about the service dog but this sounds very much out of character for Olivia. I enjoy coming to this location and having Olivia take care of my orders. She is very consistent and always has time for a smile and is engaging with her customers. As we all know, there are two sides to every story. Having had a service dog years ago I know it is a difficult situation on what you can/cannot be asked. I do feel more clarity is needed regarding services animals. I struggle when in a grocery store, and other stores, observing dogs in grocery carts with no visible tags or vests identifying the dogs as a service animal. Perhaps a good first step for Starbucks and other stores is to clearly identify what animals are able to enter an establishment and clearly outline on the door what is required to enter. This way there is no confusion between customers and workers. Olivia, keep on smiling, you are very good at what you do!
Atmosphere: 5
Food: 5
Service: 5
Maritia Parker
A little pricey but it was still good
Atmosphere: 4
Food: 3
Service: 2
Anthony Mott
Great service
Atmosphere: 5
Food: 5
Service: 5
Sindy Macklin
It's always nice to find a Starbucks where you need one.
Atmosphere: 5
Food: 5
Service: 5
Mitchell Hernandez
Had a horrible experience my wife and I with our service dog went into Starbucks to enjoy our Starbucks, Chai coffee and Olivia told us to get out dogs are not welcome There were witnesses. There. The dog is an emotional support also trained to grab medication. Because I have high anxiety. Also, I’m a diabetic. I’m reporting. Olivia because we spent money inside then literally got kicked out and got humiliated verbally that’s not great Customer service I come here all the time and I never get disrespected I will be sending in complaint.
Atmosphere: 3
Food: 3
Service: 1
Steve Geohegan
Always consistent. Staff are amazing.
Atmosphere: 5
Food: 5
Service: 5
Seanna Whitten
Normally I have a great experience at this location and am not one to leave reviews…like ever. I literally was handed the worst matcha I’ve ever had today. My matcha order is a little complicated, so I do tip accordingly because it’s not just an off the menu type of item. I get a Venti matcha, Add cold foam, add strawberry puree. When I pulled up to the drive thru, the barista was a little sarcastic and said “you mean strawberry cold foam?” I just said “sure” thinking maybe they just add strawberry puree to the cold foam now, whatever. I get my drink and got too far away from the store before I took a sip of it to ask for it to be remade (which again, never have to do). Not only was the strawberry cold foam very different from what I normally get when I ask for cold foam and strawberry puree, but the drink itself was terrible. It was just an explosion of matcha powder and water. I couldn’t even taste strawberry or milk at all due to all of the overwhelming grittiness of all the matcha powder. This is my go to drink. I loveeee matcha and this Starbucks typically gets it right every time. I’m not sure if it was a new barista, in which case it’s understandable, but between the sarcasm instead of just giving me what I ordered, on top of the absolute dog water tasting matcha, I’m just upset. I don’t treat myself often, especially since it’s literally a $10 drink in this freakin economy, so when I do take a moment to get myself a drink I love, it’s important to me that it’s actually drinkable. Had I not been in such a rush I definitely would’ve asked for it to be remade.
David Aceves
Amazing store all together
Atmosphere: 5
Food: 5
Service: 5
J
Most Workers at this place are so rude. I guess they get a job at a young age and let their power go to their head. I would not recommend this place to anyone. Very disrespectful.
I had made a mistake when I made a mobile order at the wrong store and when Jade found out she made sure to rectify that and made my drink perfectly. I'm so grateful for wonderful baristas like her
Atmosphere: 5
Food: 5
Service: 5
Lesther Bravo
I ordered a vanilla bean frap with extra caramel drizzle and we’re not even busy
Kerry Sales
Not the best Starbucks location. I've been there 3 times and each time I get nauseated after eating their breakfast. The coffee and desserts are excellent. I don't recommend anything cooked to order.
Atmosphere: 4
Food: 1
Service: 4
Scott Gunther
Superb drive thru service!
Atmosphere: 5
Service: 5
Claudia Bernal
The starbucks products .. is not supposed to taste the same or very similar all around the different locations? 3rd time In a period of 30 days I ordered Ice matcha latte at this location and it taste so bitter. They said they change the ingredient… but when I go to the other Starbucks by Dillards shopping center .. the matcha tasted really good like it used to for all these years.
Good like always
Atmosphere: 5
Food: 5
Service: 5
There are two Starbucks locations in my area that I frequent and this is one of them. I have known Olivia since I started coming to this location. We are not personal friends, I know her only from coming to Starbucks. Olivia has always been polite and on top of her game as a barista. I'm not challenging the gentleman's experience about the service dog but this sounds very much out of character for Olivia. I enjoy coming to this location and having Olivia take care of my orders. She is very consistent and always has time for a smile and is engaging with her customers. As we all know, there are two sides to every story. Having had a service dog years ago I know it is a difficult situation on what you can/cannot be asked. I do feel more clarity is needed regarding services animals. I struggle when in a grocery store, and other stores, observing dogs in grocery carts with no visible tags or vests identifying the dogs as a service animal. Perhaps a good first step for Starbucks and other stores is to clearly identify what animals are able to enter an establishment and clearly outline on the door what is required to enter. This way there is no confusion between customers and workers. Olivia, keep on smiling, you are very good at what you do!
Atmosphere: 5
Food: 5
Service: 5
A little pricey but it was still good
Atmosphere: 4
Food: 3
Service: 2
Great service
Atmosphere: 5
Food: 5
Service: 5
It's always nice to find a Starbucks where you need one.
Atmosphere: 5
Food: 5
Service: 5
Had a horrible experience my wife and I with our service dog went into Starbucks to enjoy our Starbucks, Chai coffee and Olivia told us to get out dogs are not welcome There were witnesses. There. The dog is an emotional support also trained to grab medication. Because I have high anxiety. Also, I’m a diabetic. I’m reporting. Olivia because we spent money inside then literally got kicked out and got humiliated verbally that’s not great Customer service I come here all the time and I never get disrespected I will be sending in complaint.
Atmosphere: 3
Food: 3
Service: 1
Always consistent. Staff are amazing.
Atmosphere: 5
Food: 5
Service: 5
Normally I have a great experience at this location and am not one to leave reviews…like ever. I literally was handed the worst matcha I’ve ever had today. My matcha order is a little complicated, so I do tip accordingly because it’s not just an off the menu type of item. I get a Venti matcha, Add cold foam, add strawberry puree. When I pulled up to the drive thru, the barista was a little sarcastic and said “you mean strawberry cold foam?” I just said “sure” thinking maybe they just add strawberry puree to the cold foam now, whatever. I get my drink and got too far away from the store before I took a sip of it to ask for it to be remade (which again, never have to do). Not only was the strawberry cold foam very different from what I normally get when I ask for cold foam and strawberry puree, but the drink itself was terrible. It was just an explosion of matcha powder and water. I couldn’t even taste strawberry or milk at all due to all of the overwhelming grittiness of all the matcha powder. This is my go to drink. I loveeee matcha and this Starbucks typically gets it right every time. I’m not sure if it was a new barista, in which case it’s understandable, but between the sarcasm instead of just giving me what I ordered, on top of the absolute dog water tasting matcha, I’m just upset. I don’t treat myself often, especially since it’s literally a $10 drink in this freakin economy, so when I do take a moment to get myself a drink I love, it’s important to me that it’s actually drinkable. Had I not been in such a rush I definitely would’ve asked for it to be remade.
Amazing store all together
Atmosphere: 5
Food: 5
Service: 5
Most Workers at this place are so rude. I guess they get a job at a young age and let their power go to their head. I would not recommend this place to anyone. Very disrespectful.
Atmosphere: 3
Food: 1
Restaurantji Recommends
I had made a mistake when I made a mobile order at the wrong store and when Jade found out she made sure to rectify that and made my drink perfectly. I'm so grateful for wonderful baristas like her
Atmosphere: 5
Food: 5
Service: 5
I ordered a vanilla bean frap with extra caramel drizzle and we’re not even busy
Not the best Starbucks location. I've been there 3 times and each time I get nauseated after eating their breakfast. The coffee and desserts are excellent. I don't recommend anything cooked to order.
Atmosphere: 4
Food: 1
Service: 4
Superb drive thru service!
Atmosphere: 5
Service: 5
The starbucks products .. is not supposed to taste the same or very similar all around the different locations?
3rd time In a period of 30 days I ordered Ice matcha latte at this location and it taste so bitter. They said they change the ingredient… but when I go to the other Starbucks by Dillards shopping center .. the matcha tasted really good like it used to for all these years.
Atmosphere: 4
Food: 1
Service: 4
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