Nicole was my Service rep or employee that ran the drive-through on July 4, 2025 at 5:52 PM and because I decided to make a change to my order at the window she told me I had to go all the way around when there was nobody in the drive-through and there was nobody in the store as a customer so unfortunately, this is the Duncan where I live so I do go back for coffee, but the service is so garbage
Ouvri Baryè
This is probably the worst Dunkin in the world. Staff is rude. The staff can’t get the orders right but yet upset when you ask them to fix it. It took 20 minutes to get a refresher and a croissant. I leave and work in Ocoee and I love my Dunkin donut but I can tell you I would never come to this location again unless they change some things. If I was you reading this, to avoid frustration don’t go there. They don’t even deserve a one star.
Alycia Ortiz
I was there on June 28, 2025 at 11:15am and waited 35 minutes in line at the drive thru before I even got to the speaker with only two cars in front of me to start. After I got to the speaker, I waited an additional 10 minutes to order and still no one took my order and so I left. I understand being busy, but that is an absurd amount of time to wait to even order with only two cars in front of you.
Samantha Ochoa
Please hire more people. Only having 3 girls working on a Sunday morning is a joke, they tried their best but were so far behind on tickets mobile orders were more than 30 minutes behind and in store wasn't much better
Atmosphere: 2
Food: 4
Service: 4
Christopher Lorenz
I just went through Dunkin' Donuts drive-through. The woman who was taking my order was so rude that I canceled my order and left. I have been to this Dunkin quite a few times, and half the time, the staff is rude. I keep trying to give them the benefit of the doubt, but I am done. I have never experienced so many employees on different occasions who were rude at one location. I will never go here again.
Atmosphere: 1
Food: 1
Service: 1
Stephen Naraine
If you have 41 minutes to waste. Go to this drive thru. Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Nora Rooney
It was good for the past month. Today not so much.
Atmosphere: 1
Food: 3
Service: 1
drake Jewell
Horrible service, waited spent 15 minutes for a cup of ice, gave us the wrong coffee, and gave the guy in front of us the wrong order twice.
Service: 1
Sal Eema
Idk why we keep going back. I guess lack of close, quick breakfast options, but every other visit is a disappointment. My husband is lactose intolerant and we always order no cheese on our sandwiches but somehow they still have it most of the time and we have to get them remade. I have no idea how they prepare the bagel sandwiches because they are always kind of firm, but this morning the bagel had parts that were literally as hard as a rock. Almost like they microwaved it and left it for a little too long? They're good for th sugary coffee drinks if that's what you're after but a regular latter is really bad. We never have any issues with the doughnuts, those are always good, but outside of that, we may stop going to Dunkin altogether.
Food: 1
Service: 3
Recommended dishes: Croissant, Bagel
Tan Harris
They need more employees and the wait was very long.
Routinely use the Mobile order and always have to wait.
This time on the way to church, pre-ordered food.
Nothing for 20 minutes.
Multiple people got addressed and served before I got my already prepared food.
C’mon Man!
But the food was good
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Sandwich
Daniel Rodriguez
Place is always dirty and have very lazy staff
Anonymous Jigsaw
I went to this place to try to get a job this women I know said she really wanted to hire me I been waiting like almost a week I am done applying to this place do not go looking for a job here they won’t respond back to you also there very rude they hang up the phone in your face when you trying to check your application as a supervisor not even me would give back bad experience but I am today
Atmosphere: 1
Food: 3
Service: 1
Adriana Oliveira
Longest place!!!!!!! If you are available for an hour to queue, you can go there. But if you don't have that time available, never buy it. I spent more than 40 minutes waiting to have my breakfast. Where is the manager? Are we going to improve service efficiency?
Atmosphere: 1
Food: 1
Service: 1
Mercedes Grider
Went to this Dunkin on 11/3 and the line was wrapped around the store and not moving for a good 30 minutes. When we finally went to order we asked the worker to repeat our order as she wasn’t paying attention to us so there wouldn’t be any mistakes at the window and she sighed because she had to repeat it for us. Then when we get to the window the worker Adrianna was talking to her coworker about how she is in a rush to leave because of her baby daddy issues. Usually this place runs smoothly but today just awful experience!
Nicole was my Service rep or employee that ran the drive-through on July 4, 2025 at 5:52 PM and because I decided to make a change to my order at the window she told me I had to go all the way around when there was nobody in the drive-through and there was nobody in the store as a customer so unfortunately, this is the Duncan where I live so I do go back for coffee, but the service is so garbage
This is probably the worst Dunkin in the world. Staff is rude. The staff can’t get the orders right but yet upset when you ask them to fix it. It took 20 minutes to get a refresher and a croissant. I leave and work in Ocoee and I love my Dunkin donut but I can tell you I would never come to this location again unless they change some things. If I was you reading this, to avoid frustration don’t go there. They don’t even deserve a one star.
I was there on June 28, 2025 at 11:15am and waited 35 minutes in line at the drive thru before I even got to the speaker with only two cars in front of me to start. After I got to the speaker, I waited an additional 10 minutes to order and still no one took my order and so I left. I understand being busy, but that is an absurd amount of time to wait to even order with only two cars in front of you.
Please hire more people. Only having 3 girls working on a Sunday morning is a joke, they tried their best but were so far behind on tickets mobile orders were more than 30 minutes behind and in store wasn't much better
Atmosphere: 2
Food: 4
Service: 4
I just went through Dunkin' Donuts drive-through. The woman who was taking my order was so rude that I canceled my order and left. I have been to this Dunkin quite a few times, and half the time, the staff is rude. I keep trying to give them the benefit of the doubt, but I am done. I have never experienced so many employees on different occasions who were rude at one location. I will never go here again.
Atmosphere: 1
Food: 1
Service: 1
If you have 41 minutes to waste. Go to this drive thru. Poor customer service.
Atmosphere: 1
Food: 3
Service: 1
It was good for the past month. Today not so much.
Atmosphere: 1
Food: 3
Service: 1
Horrible service, waited spent 15 minutes for a cup of ice, gave us the wrong coffee, and gave the guy in front of us the wrong order twice.
Service: 1
Idk why we keep going back. I guess lack of close, quick breakfast options, but every other visit is a disappointment. My husband is lactose intolerant and we always order no cheese on our sandwiches but somehow they still have it most of the time and we have to get them remade. I have no idea how they prepare the bagel sandwiches because they are always kind of firm, but this morning the bagel had parts that were literally as hard as a rock. Almost like they microwaved it and left it for a little too long? They're good for th sugary coffee drinks if that's what you're after but a regular latter is really bad. We never have any issues with the doughnuts, those are always good, but outside of that, we may stop going to Dunkin altogether.
Food: 1
Service: 3
Recommended dishes: Croissant, Bagel
They need more employees and the wait was very long.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Yeah, No!
Routinely use the Mobile order and always have to wait.
This time on the way to church, pre-ordered food.
Nothing for 20 minutes.
Multiple people got addressed and served before I got my already prepared food.
C’mon Man!
But the food was good
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Sandwich
Place is always dirty and have very lazy staff
I went to this place to try to get a job this women I know said she really wanted to hire me I been waiting like almost a week I am done applying to this place do not go looking for a job here they won’t respond back to you also there very rude they hang up the phone in your face when you trying to check your application as a supervisor not even me would give back bad experience but I am today
Atmosphere: 1
Food: 3
Service: 1
Longest place!!!!!!! If you are available for an hour to queue, you can go there. But if you don't have that time available, never buy it. I spent more than 40 minutes waiting to have my breakfast. Where is the manager? Are we going to improve service efficiency?
Atmosphere: 1
Food: 1
Service: 1
Went to this Dunkin on 11/3 and the line was wrapped around the store and not moving for a good 30 minutes. When we finally went to order we asked the worker to repeat our order as she wasn’t paying attention to us so there wouldn’t be any mistakes at the window and she sighed because she had to repeat it for us. Then when we get to the window the worker Adrianna was talking to her coworker about how she is in a rush to leave because of her baby daddy issues. Usually this place runs smoothly but today just awful experience!
Service: 1
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