3.6
Good
101 Reviews
2443 Ocoee Apopka Road, Ocoee
Customers’ favorites
- Cookies
- Mango Dragonfruit Starbucks Refreshers Beverage
- Chocolate Chip Cookie
- Espresso Roast
“This is a positive review, even if it doesn’t start that way! The drinks I get here are always inconsistently made. Wide range of outcomes of flavors and textures of what should be standardized production items. I’ve never left a review before but have meant to leave a negative one. I’ve mostly just decided to avoid ordering here for a while, but I was in a rush and mobile ordered to grab and run today. I thought my drink would be ready when I arrived, but I didn’t see it there. I looked behind the counter to see if I could spot it nearly being finished. But I didn’t even see my cup lined up there. Martina, an employee, noticed me looking. After telling her my name and order, she found my mobile order ticket that had printed but had been missed somehow. It was just sitting there untouched. My espresso had been brewed and then nothing else had been done, clearly for a bit. I got a little bit visibly frustrated, and Martina jumped into action. She apologized genuinely for the mishap. She asked if I was late, as I’m guessing was apparent from my demeanor at the time. I told her yes (which I was). She moved with real purpose and effort and made my drink really quickly. It meant a lot that she did t get annoyed or dismissive when I showed that I was in a hurry and was now going to suffer for the mistake. She was very genuine in her apology and showed great empathy in rushing to get my drink made so I could leave as quickly as possible. To top it all off, the drink is perfectly made, too. Appreciate you, Martina! There’s a lot of bad service out there these days. Thanks for caring enough to try.”