Messed up my order and when I mentioned it I was told thats how its made (I ordered a white chocolate mocha) I've been drinking the same coffee for about 10 years I think I know the flavor. It wasn't remade either no apologizing nothing I will not be using this location again
Atmosphere: 1
Food: 2
Service: 1
D B
I placed my order this Morning 12/6/2025 through the drive thru window for a breakfast sandwich and a coffee. When thy handed me the cup, it felt very light but there was a long car line. After I drove off and I stirred my coffee to get rid of the foam, getting ready to drink to it, I could not believe how empty it was! If that was not bad enough my food was warm at the top cold on the bottom! It was a breakfast sandwich that’s supposed to be hot!
The coffee was Lukewarm and I had no other choice but to throw everything away! This was not the first time that this has happened to me nor the second. But this time was the worse!
Atmosphere: 4
Food: 1
Service: 3
Omega Hayes
Please understand i work at a bar.. I was in the drive window.. I paid for my foodes and drinkes with my lady.. The person ask for a tip. I have giving tips.. But ask for tip... If this is who it going be.. We will have to tip McDonald's now.. I just don't like. Who i was treated.. I will not be going to this Starbucks.
Atmosphere: 3
Food: 5
Service: 2
Michael Lenz
Understaffed disorganized and poorly run. Place an order for a hot sandwich and a hot coffee, you will watch your food be heated up and placed on the shelf... And then a dozen orders between your sandwich and drink are fulfilled. Nothing is done batched together, your food is ice cold and the eggs inedible by the time your single coffee is out.
Atmosphere: 1
Food: 2
Service: 2
Maritza Smitley
Waited 20 minutes for a hot cup of milk.
Atmosphere: 3
Food: 1
Service: 1
Andrew Smith
Please stop making it so difficult to get a straw. Seven dollars for a coffee and I have to ask for a straw? And I never get a straw in a delivery order ever. This is insanity.
Katie Dawson
I get this same order from this location (route 50 & Maguire) multiple times a week.. I’m not exaggerating when I say it NEVER tastes the same! I really just don’t understand. For a place who literally uses step by step recipes it’s just not adding up. Some of their baristas are great and then there’s a few (like the one today) who screws up my order and is rude on top of it. Go further down 50 to the Winter Garden location. Save your time and money.
Atmosphere: 3
Food: 1
Service: 1
J
Good service like some Starbucks. Service has got back to pre covid and pre union levels of service.
Atmosphere: 5
Food: 5
Service: 5
Jordan Schiller
I had an experience at this Starbucks drive-through that left me feeling dismissed and dehumanized, and I’m sharing it here so you can decide for yourself if this reflects the kind of empathy Starbucks claims to stand for. Picture this: it’s early, I’m bleary-eyed, haven’t had my coffee yet—classic morning struggle. In a total brain-fog moment, I forgot to order at the call box. When I pulled up to the window, I apologized with a smile to the barista, April, saying, “I’m so sorry, I totally blanked at the call box. No coffee in me yet! Can I just get a Americano?” Barista 1 was kind and said they could make it happen. I thought, “Great, a little human kindness goes a long way.” But then another employee, Bad Barista 2, who was on call box duty, stepped in and shut it down. They told Barista 1 to refuse my order, no coffee for me. It wasn’t a hectic rush, and my order would’ve taken maybe 35 seconds (expresso shot + hot water). Instead of showing a shred of understanding for a relatable mistake, they wanted to send me away empty-handed. It felt like I was being punished for being human, and it was honestly embarrassing. It gets worse. Later, I got a call from someone I believe was the district manager, Carlos. I hoped he’d hear me out, but he backed bad barista 2 decision with a cold, mathematical explanation: the drive-through takes about three minutes from call box to window (apparently this location isn't hitting there speed goals), and my 35-second order would somehow be unfair to others. In other words, I wasn’t worth 35 seconds of their time. That stung, Starbucks is supposed to be about warmth and connection, not making customers feel insignificant. You be the judge: does this sound like a team that values empathy and customer care, or one that prioritizes rigid rules over a simple act of kindness? I’ve always loved Starbucks, but this experience made me question if this location actually cares about its customers.
I used to go to this location every single week 2-3 times per week for over 6 months because it was in a convenient spot. My drink was not made correctly at least once a week. After several months of going to a different location with no issues, I returned to this one. I ask for a drink that is specifically made with blonde espresso and they can’t even manage that. Not just once but twice in one week. I don’t order a specially made drink, it’s literally as is on the menu. I’m not sure what the problem is with this location specifically.
Dani M
Poor customer service
Food: 1
Service: 1
Lauren Machado
Can you all work on being faster? There’s always a large staff behind the counter, but somehow that never seems to translate into quicker service. Just an observation.
Davi D
I asked for light ice and half my cup was ice. When I took the ice out I only had half a cup of coffee. Pretty easy to leave the ice out. This is not the first time it’s happened. They also repeatedly get orders wrong and leave out the extra caramel for my bf’s drinks pretty often. Kind of tired of the same place getting so much wrong. You had multple opportunities to do well.
Messed up my order and when I mentioned it I was told thats how its made (I ordered a white chocolate mocha) I've been drinking the same coffee for about 10 years I think I know the flavor.
It wasn't remade either no apologizing nothing I will not be using this location again
Atmosphere: 1
Food: 2
Service: 1
I placed my order this Morning 12/6/2025 through the drive thru window for a breakfast sandwich and a coffee. When thy handed me the cup, it felt very light but there was a long car line. After I drove off and I stirred my coffee to get rid of the foam, getting ready to drink to it, I could not believe how empty it was! If that was not bad enough my food was warm at the top cold on the bottom! It was a breakfast sandwich that’s supposed to be hot!
The coffee was Lukewarm and I had no other choice but to throw everything away! This was not the first time that this has happened to me nor the second. But this time was the worse!
Atmosphere: 4
Food: 1
Service: 3
Please understand i work at a bar.. I was in the drive window.. I paid for my foodes and drinkes with my lady.. The person ask for a tip. I have giving tips.. But ask for tip... If this is who it going be.. We will have to tip McDonald's now.. I just don't like. Who i was treated.. I will not be going to this Starbucks.
Atmosphere: 3
Food: 5
Service: 2
Understaffed disorganized and poorly run. Place an order for a hot sandwich and a hot coffee, you will watch your food be heated up and placed on the shelf... And then a dozen orders between your sandwich and drink are fulfilled. Nothing is done batched together, your food is ice cold and the eggs inedible by the time your single coffee is out.
Atmosphere: 1
Food: 2
Service: 2
Waited 20 minutes for a hot cup of milk.
Atmosphere: 3
Food: 1
Service: 1
Please stop making it so difficult to get a straw. Seven dollars for a coffee and I have to ask for a straw? And I never get a straw in a delivery order ever. This is insanity.
I get this same order from this location (route 50 & Maguire) multiple times a week.. I’m not exaggerating when I say it NEVER tastes the same! I really just don’t understand. For a place who literally uses step by step recipes it’s just not adding up. Some of their baristas are great and then there’s a few (like the one today) who screws up my order and is rude on top of it. Go further down 50 to the Winter Garden location. Save your time and money.
Atmosphere: 3
Food: 1
Service: 1
Good service like some Starbucks. Service has got back to pre covid and pre union levels of service.
Atmosphere: 5
Food: 5
Service: 5
I had an experience at this Starbucks drive-through that left me feeling dismissed and dehumanized, and I’m sharing it here so you can decide for yourself if this reflects the kind of empathy Starbucks claims to stand for. Picture this: it’s early, I’m bleary-eyed, haven’t had my coffee yet—classic morning struggle. In a total brain-fog moment, I forgot to order at the call box. When I pulled up to the window, I apologized with a smile to the barista, April, saying, “I’m so sorry, I totally blanked at the call box. No coffee in me yet! Can I just get a Americano?” Barista 1 was kind and said they could make it happen. I thought, “Great, a little human kindness goes a long way.” But then another employee, Bad Barista 2, who was on call box duty, stepped in and shut it down. They told Barista 1 to refuse my order, no coffee for me. It wasn’t a hectic rush, and my order would’ve taken maybe 35 seconds (expresso shot + hot water). Instead of showing a shred of understanding for a relatable mistake, they wanted to send me away empty-handed. It felt like I was being punished for being human, and it was honestly embarrassing. It gets worse. Later, I got a call from someone I believe was the district manager, Carlos. I hoped he’d hear me out, but he backed bad barista 2 decision with a cold, mathematical explanation: the drive-through takes about three minutes from call box to window (apparently this location isn't hitting there speed goals), and my 35-second order would somehow be unfair to others. In other words, I wasn’t worth 35 seconds of their time. That stung, Starbucks is supposed to be about warmth and connection, not making customers feel insignificant. You be the judge: does this sound like a team that values empathy and customer care, or one that prioritizes rigid rules over a simple act of kindness? I’ve always loved Starbucks, but this experience made me question if this location actually cares about its customers.
Service: 1
it was fast
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I used to go to this location every single week 2-3 times per week for over 6 months because it was in a convenient spot. My drink was not made correctly at least once a week. After several months of going to a different location with no issues, I returned to this one. I ask for a drink that is specifically made with blonde espresso and they can’t even manage that. Not just once but twice in one week. I don’t order a specially made drink, it’s literally as is on the menu. I’m not sure what the problem is with this location specifically.
Poor customer service
Food: 1
Service: 1
Can you all work on being faster? There’s always a large staff behind the counter, but somehow that never seems to translate into quicker service. Just an observation.
I asked for light ice and half my cup was ice. When I took the ice out I only had half a cup of coffee. Pretty easy to leave the ice out. This is not the first time it’s happened. They also repeatedly get orders wrong and leave out the extra caramel for my bf’s drinks pretty often. Kind of tired of the same place getting so much wrong. You had multple opportunities to do well.
I love Starbucks
Atmosphere: 5
Food: 5
Service: 5
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