I had stopped going to Starbucks locations several years ago because the teams were always so disconnected and not engaged in their work. It felt cold and robotic, and my drinks were always bad.
I moved to Apopka in October, and can't stay out of this place!
I'm greeted by name, and even though I keep switching up... they pretty much know my usual. I get a delightful quick chat while the baristas finish my drink. I even got some really good TV and movie recommendations.
Like any food business, sometimes there's a line, and occasionally my order takes longer than usual but nothing deserving of a reduced rating. It's life, get a grip!
I appreciate how the magic of this team has restored my love of Starbucks, by simply engaging and turning pain points into power moves.
doug mckenney
Starbucks is a favorite of ours
Tiyiva Smith
I had a horrible experience on this occasion on April 30th at 5 PM with an associate named Kelly, who may not be her actual real name because she had her badge smeared out. Still, I ordered my usual Matcha latte, which I always get the sweetener on the side because of health concerns. No one ever refused to put it on the side because I am not asking for anything extra than to have sweetener separate, so I can control how sweet it is. Still, she refused me that day and told me they were not supposed to and would not do it regardless, to the point where I had to leave and call the corporate office. This individual has no customer service at all. She even spoke to me very demeaningly, so I later called to make sure I had the correct name. Still, she hung up the phone on me. Acting like she was another employee. I will not go to this location any more, which is bad because I’ve been a Starbucks customer for over 10 years.
Ariel L
This is the best Starbucks in town. They are always so nice and accommodating. If they are out of something you are looking for they try to recommend something good.
Da Vinci Zhao
This store has almost no service, and several staff members are busy with blank expressions. Why do people still give it high scores? I placed an order on my phone, and I waited for more than 25 minutes, but nothing happened? I went to ask, and they saw the forgotten order with blank expressions, and went to make me a cup of lemon tea, and hurriedly handed it to me, with blank expressions throughout the process, no service, no explanation. Starbucks coffee service quality has forgotten that they need customers. If there are no customers, won’t they lose money? It is worth pondering for managers!
Debbie Sullivan
Didn't eat any food. But the service was fine. The music was a little loud for having a conversation.
Atmosphere: 4
Service: 5
Recommended dishes: Lemonade
Tanya Mann
I absolutely love matcha latte from Starbucks ! So delicious
Parking: Parking never a problem
Atmosphere: 5
Service: 5
Elle Oh
The matcha latte I ordered was too sweet (I ordered tall), and the employees looked annoyed. Not the experience one would hope to have when spending their hard- earned money in this economy.
Atmosphere: 1
Food: 1
Service: 1
Mollie Andres Matias
This Starbucks is always on point with their drinks.
Atmosphere: 5
Food: 5
Service: 5
Chimezurum Onuoha
It was awesome, I was there with my clients. We were 5 in number. Starbucks really made my day. They left a positive footprint ?
Ciara was the absolute best she made my experience warm she made me feel so welcomed and belonged her customer service was the absolute best Im really thankful for Ciara I look forward to visiting this location again I would definitely recommend this store to my family and friends so that they can enjoy the great customer service and drinks!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Nikki
Henny is awesome, she put a smile on my face throughout the whole drive thru process and you can tell she enjoys being there. Had to make a review since it’s such a breath of fresh air. Thank you for the great service Henny!
Service: 5
Always Lovin' Life
Don't go to this location. I ordered my drink. Stood waiting for 10+ minutes before I decided that I wanted my money back. The barista's response was (as she pointed) "it's over there". They didn't call my name or anything either. Also, when I mentioned it didn't taste right, she replied with 'there's nothing I can do about it' & still refused my money back. Will be writing corporate
Atmosphere: 1
Food: 1
Service: 1
Hannah Maher
Employees here are always friendly and welcoming, orders are always accurate
I had stopped going to Starbucks locations several years ago because the teams were always so disconnected and not engaged in their work. It felt cold and robotic, and my drinks were always bad.
I moved to Apopka in October, and can't stay out of this place!
I'm greeted by name, and even though I keep switching up... they pretty much know my usual. I get a delightful quick chat while the baristas finish my drink. I even got some really good TV and movie recommendations.
Like any food business, sometimes there's a line, and occasionally my order takes longer than usual but nothing deserving of a reduced rating. It's life, get a grip!
I appreciate how the magic of this team has restored my love of Starbucks, by simply engaging and turning pain points into power moves.
Starbucks is a favorite of ours
I had a horrible experience on this occasion on April 30th at 5 PM with an associate named Kelly, who may not be her actual real name because she had her badge smeared out. Still, I ordered my usual Matcha latte, which I always get the sweetener on the side because of health concerns. No one ever refused to put it on the side because I am not asking for anything extra than to have sweetener separate, so I can control how sweet it is. Still, she refused me that day and told me they were not supposed to and would not do it regardless, to the point where I had to leave and call the corporate office. This individual has no customer service at all. She even spoke to me very demeaningly, so I later called to make sure I had the correct name. Still, she hung up the phone on me. Acting like she was another employee. I will not go to this location any more, which is bad because I’ve been a Starbucks customer for over 10 years.
This is the best Starbucks in town. They are always so nice and accommodating. If they are out of something you are looking for they try to recommend something good.
This store has almost no service, and several staff members are busy with blank expressions. Why do people still give it high scores? I placed an order on my phone, and I waited for more than 25 minutes, but nothing happened? I went to ask, and they saw the forgotten order with blank expressions, and went to make me a cup of lemon tea, and hurriedly handed it to me, with blank expressions throughout the process, no service, no explanation. Starbucks coffee service quality has forgotten that they need customers. If there are no customers, won’t they lose money? It is worth pondering for managers!
Didn't eat any food. But the service was fine. The music was a little loud for having a conversation.
Atmosphere: 4
Service: 5
Recommended dishes: Lemonade
I absolutely love matcha latte from Starbucks ! So delicious
Parking: Parking never a problem
Atmosphere: 5
Service: 5
The matcha latte I ordered was too sweet (I ordered tall), and the employees looked annoyed. Not the experience one would hope to have when spending their hard- earned money in this economy.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks is always on point with their drinks.
Atmosphere: 5
Food: 5
Service: 5
It was awesome, I was there with my clients. We were 5 in number. Starbucks really made my day. They left a positive footprint ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Espresso Roast
Restaurantji Recommends
Ciara was the absolute best she made my experience warm she made me feel so welcomed and belonged her customer service was the absolute best Im really thankful for Ciara I look forward to visiting this location again I would definitely recommend this store to my family and friends so that they can enjoy the great customer service and drinks!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Henny is awesome, she put a smile on my face throughout the whole drive thru process and you can tell she enjoys being there. Had to make a review since it’s such a breath of fresh air. Thank you for the great service Henny!
Service: 5
Don't go to this location.
I ordered my drink. Stood waiting for 10+ minutes before I decided that I wanted my money back. The barista's response was (as she pointed) "it's over there".
They didn't call my name or anything either. Also, when I mentioned it didn't taste right, she replied with 'there's nothing I can do about it' & still refused my money back. Will be writing corporate
Atmosphere: 1
Food: 1
Service: 1
Employees here are always friendly and welcoming, orders are always accurate
Atmosphere: 5
Food: 5
Service: 5
Was so nice and accommodating.
Atmosphere: 5
Food: 5
Service: 5
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