Bad Customer Service very unwelcoming rude service
Jennifer Garzon
My go-to location. Darby is always so sweet to me and my kids. She is fast and efficient and always energetic.
Atmosphere: 5
Food: 5
Service: 5
Lindsay Smith
Just went there to order a sandwich and the lady that helped me was super unprofessional. She was very hypersensitive and argumentative. I placed my order and noticed I didn’t see the cheese I requested. She said it’s on there on the bottom we made new changes on how we make the subs and we no longer put the cheese on top. I said oh I wish I knew that because I like my cheese on top. She said it’s a new way they are doing it now and I said I was just at a subway last week and they did it how I normally get it and she said like I said it’s a new way. I just do what my manager tells me to do. Basically you have to have your sandwich made the way they want you to have it even with toppings and condiments. I said for future if you make changes you should inform the customer since some people are extremely picky and might have you remake the sub. Customers should be able to have their subs made the way they want it and she said you don’t pay my bills my manager does so I’m doing what my manager says to do. I said something about being pregnant and wanting my stuff made a certain way and she said oh I have been pregnant too and understood. Then I went to tell her how I wanted my condiments added and she said we have to do it a certain way now and I said can you just add it how are would like it and she was giving me a hard time. I finally just wanted to get out of there and tried to pay and she refused to let me pay and said it’s on her today because she upset me and I really just wanted to pay and not come back there ever again. Finally she let me pay and was still rambling on and on about what her manager wants and that’s how it will be and said I was about to make her cry which idk how. I don’t know if she was having a bad day or what the problem was but it was so awkward that I said you really need to take a deep breath and stop. I don’t want to go back and forth with you I just wanted to pay and not come back here again. After I left she locked the door behind me. I’m not sure if she was on any drugs or what was going on but that definitely wasn’t a normal interaction. I never heard of a customer not being able to order a sub the way they wanted.
Atmosphere: 1
Food: 3
Service: 1
Edgar Hernandez
Stopped at Subway for the first time in a long time. Gwen had to be the nicest employee I've ever encountered. Very cool, Great recommendations. When I got home and ate my sub. Enjoyed it so much I plan on returning again soon.
Atmosphere: 5
Food: 5
Service: 5
Jay G
I didn't get the name of the nice lady who prepared my 4 sandwiches, but she was quick, polite and totally professional. She was a team on her own. A one woman team.
Atmosphere: 5
Food: 5
Service: 5
maikol ayala
I came at 9:50 and they didn't want to attend to me because it was already closed and on the website it says it closes at 10:30
jesus raya
Excellent service. Food was delicious and the whole place was super clean including the restrooms.
Atmosphere: 5
Food: 5
Service: 5
Pantherr
I was asked when I walked in if I was picking up, I said yes. They pointed to 2 receipts and only one page on the counter. Since it was the only bag I didn’t check the info which was my mistake. Once I got home I realized I had the wrong bag, I had opened the bag and seen more subs than I ordered but did not open the sandwiches. I called and explained the situation, the lady on the phone was extremely rude and disrespectful, I offered to bring the sandwiches back and pick mine up, and they refused. Was verbally attacked on the phone for about 20 minutes running in circles when all I was trying to do was get the food I paid for. Horrible experience and I will not be returning to that location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Dachie Richardson
Terrible customer service
Tiana Martinez
I placed my order online immediately called the store after placing my order because there isn’t an option online to toast the sandwiches. I called and asked if they could toast our sandwiches and explained that the option wasn’t online but then they told me that they already made the order? I don’t understand how that would have been possible if I sent it within 1 minute of me calling. They said they could toast it with all the veggies on it and I said no because 1. Why would I want hot veggies and 2. Since when do you toast sandwiches with everything on them you don’t do that in store. Sarah gave me an attitude over the phone and when I arrived of course it wasn’t toasted because they wanted to be lazy.
Woman very rude. Made incorrect sandwich, and when we corrected her- we were told it was our fault. Poor service. Will not return. 7/7/24 3:00pm.
Atmosphere: 1
Food: 3
Service: 1
Michael Toney Sr
Subway is my go to for comfort food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Cool Ranch, Cookies, Cold Cut Combo, Black Forest Ham
Otisha
Love definitely have the most amazing service , she smiled the whole time and kept a calm and positive attitude. It’s sad she was alone for the 7 customers she had alongside with the constant online orders . I usually don’t buy here unless she’s serving , so if you want a great service request Love , she gets the job done the most effective way possible. This is what customer service should be , again do not go to anyone else but her! As far as the food , It was great , no complaints.
Atmosphere: 5
Food: 5
Service: 5
Joseph Fowler
Ingredients usually go in the sandwich not smeared all over the wrapper on the side of the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Barreto
This subway unfortunately struggles to have items in stock: white bread, tomatoes, cheese to name a few missing today. The workers are understaffed for the amount of traffic at this location. I feel bad because they are drowning in walk-ins and online orders. Manage needs to hire more and figure out how to stock. I will not be coming back hear.
Bad Customer Service very unwelcoming rude service
My go-to location. Darby is always so sweet to me and my kids. She is fast and efficient and always energetic.
Atmosphere: 5
Food: 5
Service: 5
Just went there to order a sandwich and the lady that helped me was super unprofessional. She was very hypersensitive and argumentative. I placed my order and noticed I didn’t see the cheese I requested. She said it’s on there on the bottom we made new changes on how we make the subs and we no longer put the cheese on top. I said oh I wish I knew that because I like my cheese on top. She said it’s a new way they are doing it now and I said I was just at a subway last week and they did it how I normally get it and she said like I said it’s a new way. I just do what my manager tells me to do. Basically you have to have your sandwich made the way they want you to have it even with toppings and condiments. I said for future if you make changes you should inform the customer since some people are extremely picky and might have you remake the sub. Customers should be able to have their subs made the way they want it and she said you don’t pay my bills my manager does so I’m doing what my manager says to do. I said something about being pregnant and wanting my stuff made a certain way and she said oh I have been pregnant too and understood. Then I went to tell her how I wanted my condiments added and she said we have to do it a certain way now and I said can you just add it how are would like it and she was giving me a hard time. I finally just wanted to get out of there and tried to pay and she refused to let me pay and said it’s on her today because she upset me and I really just wanted to pay and not come back there ever again. Finally she let me pay and was still rambling on and on about what her manager wants and that’s how it will be and said I was about to make her cry which idk how. I don’t know if she was having a bad day or what the problem was but it was so awkward that I said you really need to take a deep breath and stop. I don’t want to go back and forth with you I just wanted to pay and not come back here again. After I left she locked the door behind me. I’m not sure if she was on any drugs or what was going on but that definitely wasn’t a normal interaction. I never heard of a customer not being able to order a sub the way they wanted.
Atmosphere: 1
Food: 3
Service: 1
Stopped at Subway for the first time in a long time. Gwen had to be the nicest employee I've ever encountered. Very cool, Great recommendations. When I got home and ate my sub. Enjoyed it so much I plan on returning again soon.
Atmosphere: 5
Food: 5
Service: 5
I didn't get the name of the nice lady who prepared my 4 sandwiches, but she was quick, polite and totally professional. She was a team on her own. A one woman team.
Atmosphere: 5
Food: 5
Service: 5
I came at 9:50 and they didn't want to attend to me because it was already closed and on the website it says it closes at 10:30
Excellent service. Food was delicious and the whole place was super clean including the restrooms.
Atmosphere: 5
Food: 5
Service: 5
I was asked when I walked in if I was picking up, I said yes. They pointed to 2 receipts and only one page on the counter. Since it was the only bag I didn’t check the info which was my mistake. Once I got home I realized I had the wrong bag, I had opened the bag and seen more subs than I ordered but did not open the sandwiches. I called and explained the situation, the lady on the phone was extremely rude and disrespectful, I offered to bring the sandwiches back and pick mine up, and they refused. Was verbally attacked on the phone for about 20 minutes running in circles when all I was trying to do was get the food I paid for. Horrible experience and I will not be returning to that location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Terrible customer service
I placed my order online immediately called the store after placing my order because there isn’t an option online to toast the sandwiches. I called and asked if they could toast our sandwiches and explained that the option wasn’t online but then they told me that they already made the order? I don’t understand how that would have been possible if I sent it within 1 minute of me calling. They said they could toast it with all the veggies on it and I said no because 1. Why would I want hot veggies and 2. Since when do you toast sandwiches with everything on them you don’t do that in store. Sarah gave me an attitude over the phone and when I arrived of course it wasn’t toasted because they wanted to be lazy.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Woman very rude. Made incorrect sandwich, and when we corrected her- we were told it was our fault. Poor service. Will not return. 7/7/24 3:00pm.
Atmosphere: 1
Food: 3
Service: 1
Subway is my go to for comfort food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Cool Ranch, Cookies, Cold Cut Combo, Black Forest Ham
Love definitely have the most amazing service , she smiled the whole time and kept a calm and positive attitude. It’s sad she was alone for the 7 customers she had alongside with the constant online orders . I usually don’t buy here unless she’s serving , so if you want a great service request Love , she gets the job done the most effective way possible. This is what customer service should be , again do not go to anyone else but her! As far as the food , It was great , no complaints.
Atmosphere: 5
Food: 5
Service: 5
Ingredients usually go in the sandwich not smeared all over the wrapper on the side of the sandwich.
Atmosphere: 1
Food: 1
Service: 1
This subway unfortunately struggles to have items in stock: white bread, tomatoes, cheese to name a few missing today. The workers are understaffed for the amount of traffic at this location. I feel bad because they are drowning in walk-ins and online orders. Manage needs to hire more and figure out how to stock. I will not be coming back hear.
Atmosphere: 1
Food: 1
Service: 3
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