I was asked when I walked in if I was picking up, I said yes. They pointed to 2 receipts and only one page on the counter. Since it was the only bag I didn’t check the info which was my mistake. Once I got home I realized I had the wrong bag, I had opened the bag and seen more subs than I ordered but did not open the sandwiches. I called and explained the situation, the lady on the phone was extremely rude and disrespectful, I offered to bring the sandwiches back and pick mine up, and they refused. Was verbally attacked on the phone for about 20 minutes running in circles when all I was trying to do was get the food I paid for. Horrible experience and I will not be returning to that location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Dachie Richardson
Terrible customer service
Tiana Martinez
I placed my order online immediately called the store after placing my order because there isn’t an option online to toast the sandwiches. I called and asked if they could toast our sandwiches and explained that the option wasn’t online but then they told me that they already made the order? I don’t understand how that would have been possible if I sent it within 1 minute of me calling. They said they could toast it with all the veggies on it and I said no because 1. Why would I want hot veggies and 2. Since when do you toast sandwiches with everything on them you don’t do that in store. Sarah gave me an attitude over the phone and when I arrived of course it wasn’t toasted because they wanted to be lazy.
Atmosphere: 1
Food: 2
Service: 1
Janelle Wojcik
Woman very rude. Made incorrect sandwich, and when we corrected her- we were told it was our fault. Poor service. Will not return. 7/7/24 3:00pm.
Atmosphere: 1
Food: 3
Service: 1
Michael Toney Sr
Subway is my go to for comfort food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Cool Ranch, Cookies, Cold Cut Combo, Black Forest Ham
Otisha
Love definitely have the most amazing service , she smiled the whole time and kept a calm and positive attitude. It’s sad she was alone for the 7 customers she had alongside with the constant online orders . I usually don’t buy here unless she’s serving , so if you want a great service request Love , she gets the job done the most effective way possible. This is what customer service should be , again do not go to anyone else but her! As far as the food , It was great , no complaints.
Atmosphere: 5
Food: 5
Service: 5
Joseph Fowler
Ingredients usually go in the sandwich not smeared all over the wrapper on the side of the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Barreto
This subway unfortunately struggles to have items in stock: white bread, tomatoes, cheese to name a few missing today. The workers are understaffed for the amount of traffic at this location. I feel bad because they are drowning in walk-ins and online orders. Manage needs to hire more and figure out how to stock. I will not be coming back hear.
Atmosphere: 1
Food: 1
Service: 3
Mohamed Zamdin
Decent location but the entire store is being handled by one person on a Saturday. This definitely affects service even though the girl did a good job taking care of all customers.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tuna
Rs3 Unitronic
Horrible customer serviceExtremely rude ghetto black
Went there on 10/14/23 around 1:15pm and the young gentleman named Xavier or Zavier was very nice and accommodating. I asked him to toss my chicken in a little buffalo sauce and he did it with no problem. A simple gesture such as that goes a long way and displays excellent customer service and I truly appreciated it. The young African American lady who was working next to him that day made a slick comment about him going above and beyond stating he should not have done that for me. She stated and I quote “You don’t sell the bowl you tossed her chicken in.” She seemed to rude and to have an attitude with Xavier trying to satisfy as customer. DID NOT appreciate her, but shout out to Xavier and thank you for your service. I worked in the customer service industry for over 10 years as a waitress. If I can accommodate a guest and make something happen I do it to the best of my ability with the tools I have.
Atmosphere: 4
Food: 4
Service: 4
Outsiders
Met this beautiful young lady, very high spirited, you can tell she’s full of love, and crazy love is her name. She did an amazing job on my sub very quickly compared to the other workers I’ve ordered from. Never met a 17 years old with her type of mindset, now every time I go in I have to ask for her and if she isn’t there I walk out. If you want good customer service go to her, if she’s not there the store lost its value at that point and just go somewhere else. Had to give my lovely friend a $50 tip, really an amazing person, I hope she doesn’t work there for ever, she’s gonna be great in life.
Atmosphere: 4
Food: 5
Service: 5
Mary Humphrey Jeanty
Customer service was awful!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Elite Chicken
Tyrone Adams
The young people working there, one young man one young lady, were very mannerable and respectful. They even had to endure two separate people being rude to them. They did not respond negatively, they only kept working and did a good job on all the sandwiches that I ordered. I think one young man was new. Corporate should promote the young lady and congratulate the new kid because they did a great job.
Atmosphere: 5
Food: 5
Service: 5
Tamra S
They don’t wash their hands in between cash handling and before they put there gloves on , my 6 inch sub isn’t even 6 inches and I pointed that out and the “Sub Artist “ claimed it was luckily I didn’t have my measuring tape on me lol, it’s more like a 4 inch she was rude put 2 olives on my sub I asked for more she gave me a look , Customer service here has gone to hell took my entire lunch time away bc they are very slowly making subs , if you don’t like your job find something you like !
I was asked when I walked in if I was picking up, I said yes. They pointed to 2 receipts and only one page on the counter. Since it was the only bag I didn’t check the info which was my mistake. Once I got home I realized I had the wrong bag, I had opened the bag and seen more subs than I ordered but did not open the sandwiches. I called and explained the situation, the lady on the phone was extremely rude and disrespectful, I offered to bring the sandwiches back and pick mine up, and they refused. Was verbally attacked on the phone for about 20 minutes running in circles when all I was trying to do was get the food I paid for. Horrible experience and I will not be returning to that location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Terrible customer service
I placed my order online immediately called the store after placing my order because there isn’t an option online to toast the sandwiches. I called and asked if they could toast our sandwiches and explained that the option wasn’t online but then they told me that they already made the order? I don’t understand how that would have been possible if I sent it within 1 minute of me calling. They said they could toast it with all the veggies on it and I said no because 1. Why would I want hot veggies and 2. Since when do you toast sandwiches with everything on them you don’t do that in store. Sarah gave me an attitude over the phone and when I arrived of course it wasn’t toasted because they wanted to be lazy.
Atmosphere: 1
Food: 2
Service: 1
Woman very rude. Made incorrect sandwich, and when we corrected her- we were told it was our fault. Poor service. Will not return. 7/7/24 3:00pm.
Atmosphere: 1
Food: 3
Service: 1
Subway is my go to for comfort food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Cool Ranch, Cookies, Cold Cut Combo, Black Forest Ham
Love definitely have the most amazing service , she smiled the whole time and kept a calm and positive attitude. It’s sad she was alone for the 7 customers she had alongside with the constant online orders . I usually don’t buy here unless she’s serving , so if you want a great service request Love , she gets the job done the most effective way possible. This is what customer service should be , again do not go to anyone else but her! As far as the food , It was great , no complaints.
Atmosphere: 5
Food: 5
Service: 5
Ingredients usually go in the sandwich not smeared all over the wrapper on the side of the sandwich.
Atmosphere: 1
Food: 1
Service: 1
This subway unfortunately struggles to have items in stock: white bread, tomatoes, cheese to name a few missing today. The workers are understaffed for the amount of traffic at this location. I feel bad because they are drowning in walk-ins and online orders. Manage needs to hire more and figure out how to stock. I will not be coming back hear.
Atmosphere: 1
Food: 1
Service: 3
Decent location but the entire store is being handled by one person on a Saturday. This definitely affects service even though the girl did a good job taking care of all customers.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tuna
Horrible customer serviceExtremely rude ghetto black
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went there on 10/14/23 around 1:15pm and the young gentleman named Xavier or Zavier was very nice and accommodating. I asked him to toss my chicken in a little buffalo sauce and he did it with no problem. A simple gesture such as that goes a long way and displays excellent customer service and I truly appreciated it. The young African American lady who was working next to him that day made a slick comment about him going above and beyond stating he should not have done that for me. She stated and I quote “You don’t sell the bowl you tossed her chicken in.” She seemed to rude and to have an attitude with Xavier trying to satisfy as customer. DID NOT appreciate her, but shout out to Xavier and thank you for your service. I worked in the customer service industry for over 10 years as a waitress. If I can accommodate a guest and make something happen I do it to the best of my ability with the tools I have.
Atmosphere: 4
Food: 4
Service: 4
Met this beautiful young lady, very high spirited, you can tell she’s full of love, and crazy love is her name. She did an amazing job on my sub very quickly compared to the other workers I’ve ordered from. Never met a 17 years old with her type of mindset, now every time I go in I have to ask for her and if she isn’t there I walk out. If you want good customer service go to her, if she’s not there the store lost its value at that point and just go somewhere else. Had to give my lovely friend a $50 tip, really an amazing person, I hope she doesn’t work there for ever, she’s gonna be great in life.
Atmosphere: 4
Food: 5
Service: 5
Customer service was awful!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Elite Chicken
The young people working there, one young man one young lady, were very mannerable and respectful. They even had to endure two separate people being rude to them. They did not respond negatively, they only kept working and did a good job on all the sandwiches that I ordered. I think one young man was new. Corporate should promote the young lady and congratulate the new kid because they did a great job.
Atmosphere: 5
Food: 5
Service: 5
They don’t wash their hands in between cash handling and before they put there gloves on , my 6 inch sub isn’t even 6 inches and I pointed that out and the “Sub Artist “ claimed it was luckily I didn’t have my measuring tape on me lol, it’s more like a 4 inch she was rude put 2 olives on my sub I asked for more she gave me a look , Customer service here has gone to hell took my entire lunch time away bc they are very slowly making subs , if you don’t like your job find something you like !
Atmosphere: 1
Food: 1
Service: 1
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