I had an extremely disappointing experience here. I ordered a simple vanilla soft serve with a chocolate dip, but what followed was unacceptable. While handing me the cone, the young employee accidentally spit on it while speaking. I understand that accidents happen... I politely asked if she could please make another one, and even reassured her that it was fine.
Instead of handling the situation with professionalism, she turned to her coworker, laughed, and smirked before saying, “Sorry, but I’m not allowed to remake this for you. manager’s policy.” Then she laughed again. That kind of attitude is inexcusable, especially toward a customer making a reasonable and polite request.
I left immediately, without the ice cream and without paying, and I won’t be returning. If you want genuine service and quality ice cream, I strongly recommend going to West Orange Creamery, where the staff treat you with kindness and respect and even let you sample before ordering! Again, very disappointed.
Lucas Gonzales
if i could give this 0 stars i would. started coming back here pretty frequently for three months now and ordering the same thing every single time. it’s also been wrong every single time. the issue for me is that it always comes out right the second time they make it. so why not just try a little harder the first time? it’s less work for the employees and less waste for the company. today when i came in with a group of friends all the order came out completely wrong. after asking them to remake it there was 0 apologies. 0 urge or attitude to fix their mistake… customer service there is a joke. when asking to remake it a girl said “you rlly sure you want that?” while the rest of the employees looked dumbfounded and confused. i’ve asked to speak with a shift supervisor there before and she was great and understood mistakes like that shouldn’t happen that frequently and i asked her to bring it to higher management. she understood customer service and offering to refund that order. the order today was totally different with that rude girl in a camo hoodie. not sure if it’s a training issue or a laziness issue or just a people issue but i can’t fathom how hard it can be to mix ice cream with toppings and serve with a smile. u could even curse me out as you give me the ice cream as long as its right at this point.
Danielle Stiles
Love the ice-cream. Nice little sitting area with umbrellas over the table. Friendly staff.
Rachel
As someone who only has ice cream through my Ninja Creami nowadays, if I had to pick any place to splurge on the real thing, this would be it. It's the perfect ice cream place, really - affordable, plenty of variety, and most importantly, delicious!
I got a cup of the pumpkin spice soft serve and the flavor and texture were both perfect. I always aim to go here every trip down to Florida and will continue to do so!
susan jeffery
Fair prices, generous portions, service with a smile always, delicious ice cream AND a menu that offers something for everyone! Come once and you’ll keep coming often.
Daniel Kacir
Delicious pineapple shake and orange cream shake. Very friendly service and reasonable prices.
Kent Blunt
Always going to support twistee over the other places! Great Ice cream and people!
Update: I’m very happy to see Twistee Treat prevail!
Alana Howard (Romain)
Good portportions and tastes good
Floy Mayer
Love twistee treat! Always good on a hot day in Florida. Been coming here for years and it always tastes good.
I had an extremely disappointing experience here. I ordered a simple vanilla soft serve with a chocolate dip, but what followed was unacceptable. While handing me the cone, the young employee accidentally spit on it while speaking. I understand that accidents happen... I politely asked if she could please make another one, and even reassured her that it was fine.
Instead of handling the situation with professionalism, she turned to her coworker, laughed, and smirked before saying, “Sorry, but I’m not allowed to remake this for you. manager’s policy.” Then she laughed again. That kind of attitude is inexcusable, especially toward a customer making a reasonable and polite request.
I left immediately, without the ice cream and without paying, and I won’t be returning. If you want genuine service and quality ice cream, I strongly recommend going to West Orange Creamery, where the staff treat you with kindness and respect and even let you sample before ordering! Again, very disappointed.
if i could give this 0 stars i would. started coming back here pretty frequently for three months now and ordering the same thing every single time. it’s also been wrong every single time. the issue for me is that it always comes out right the second time they make it. so why not just try a little harder the first time? it’s less work for the employees and less waste for the company. today when i came in with a group of friends all the order came out completely wrong. after asking them to remake it there was 0 apologies. 0 urge or attitude to fix their mistake… customer service there is a joke. when asking to remake it a girl said “you rlly sure you want that?” while the rest of the employees looked dumbfounded and confused. i’ve asked to speak with a shift supervisor there before and she was great and understood mistakes like that shouldn’t happen that frequently and i asked her to bring it to higher management. she understood customer service and offering to refund that order. the order today was totally different with that rude girl in a camo hoodie. not sure if it’s a training issue or a laziness issue or just a people issue but i can’t fathom how hard it can be to mix ice cream with toppings and serve with a smile. u could even curse me out as you give me the ice cream as long as its right at this point.
Love the ice-cream. Nice little sitting area with umbrellas over the table. Friendly staff.
As someone who only has ice cream through my Ninja Creami nowadays, if I had to pick any place to splurge on the real thing, this would be it. It's the perfect ice cream place, really - affordable, plenty of variety, and most importantly, delicious!
I got a cup of the pumpkin spice soft serve and the flavor and texture were both perfect. I always aim to go here every trip down to Florida and will continue to do so!
Fair prices, generous portions, service with a smile always, delicious ice cream AND a menu that offers something for everyone! Come once and you’ll keep coming often.
Delicious pineapple shake and orange cream shake. Very friendly service and reasonable prices.
Always going to support twistee over the other places! Great Ice cream and people!
Update: I’m very happy to see Twistee Treat prevail!
Good portportions and tastes good
Love twistee treat! Always good on a hot day in Florida. Been coming here for years and it always tastes good.
Gets busy.. but always great!
Restaurantji Recommends
Is just amazing
Had great soft serve ice cream
The OG, often imitated but never duplicated. Try a cherry slush float. You’re welcome!
I loved Twistee treat soft serve ice cream cones
Delicious. Adorable little walk up. And they have pup cups for my dog!
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