1 Stop Party Shop & Catering

Our event occurred in October and I have taken this long to leave a review for a few different reasons.

It is because of our experience in business that I feel the need to review. This was an event planned a year and a half in advance, with over 150+ invited guests, and a ton of money invested; similar to the magnitude of a wedding. 

Had it not been for the owner’s lack of accountability for the small issues we had, this would have been a 5 star.

Long story short, we ordered 12 - 70” x 120” Rectangle linen polyester tablecloths in black, and a low lying fog machine, amongst other things, but the rest was fine. There were holes in some of the chair covers, but they sent over extra just in case.

On the morning of the event we tested the fog machine and it did not work. When I called to inquire about it, the employee, unkindly, told me that everything was checked and looked over by her before leaving the store and there was nothing wrong with it. I assured her that I had 4 men setting it up; men who work with machinery, engines, and pumps, day in and day out. She continued saying that we were doing something incorrectly (it didn’t take a genius to work the thing.) In the end, once the machine arrived back at their shop they did, in fact, confirm the machine was clogged.

The bigger issue was the tablecloths. One of them was round and others were different sizes. After the event, I organized them into different piles based on the type and size. I took photos and video as evidence, as well as having the entire family (and friends) check to be sure I wasn’t incorrect. When I emailed Kim about this she claimed that they all came back rectangle, no rounds, but one had rounded corners which “is customary” and because of that, there was no refund available. I kindly emailed her back stating that my concerns were not properly addressed, and she ghosted me.

My problem with this is I provided proof that we did not receive what we ordered. I don’t care what is or isn’t customary. The fact of the matter is we ordered 12 - 70” x 120” tablecloths of the same type, size, and material, and we received something else entirely. Rather than fix the issue, she tried to gaslight me the first time, and ignored me the second. It wouldn’t matter if 90% of them worked just fine; the bottom line is, we did not receive what we paid for and it caused issues on the morning of the event. Being business owners ourselves, we go above and beyond to make the customer happy; that doesn’t mean the customer is always right, but it does mean we do what we can do to correct the issue and mitigate any inconveniences. The fact that she, not only, refused to acknowledge and take accountability for the issues, but also didn’t refund even the partial refund is an issue. We spent approximately $2,000 with them and she couldn’t be bothered with a simple $150. This is not how you do business and because of that, I cannot recommend them for anyone’s special event.

Our event occurred in October and I have taken this long to leave a review for a few different reasons: 1. I wanted to give the owner ample time to correct the issue. 2. As small business owners ourselves, I despise poorly reviewing another. 3. We never received a partial refund. despite correspondence addressing it. 4. I've got time today. It is because of our experience in business that I feel the need to review. Had this been a little weekend party, we may have been able to overlook it, but this was an event planned a year and a half in advance, with over 150+ invited guests, and a ton of money invested; similar to the magnitude of a wedding. Had it not been for the owner’s lack of accountability for the small issues we had, this would have been a 5 star. Unfortunately I have to give them a 1 star. 1 star because the tents, chairs, and chair covers were handled professionally, worked as needed, and the communication up until the day of the event was great. They were easy to communicate with and I appreciate that I didn’t have to hunt them down to finalize details like I did so many other vendors. Unfortunately that’s where the positives end. Long story short, we ordered 12 - 70” x 120” Rectangle linen polyester tablecloths in black, and a low lying fog machine, amongst other things, but the rest was fine. There were holes in some of the chair covers, but they sent over extra just in case. On the morning of the event we tested the fog machine and it did not work. When I called to inquire about it, the employee, unkindly, told me that everything was checked and looked over by her before leaving the store and there was nothing wrong with it. I assured her that I had 4 men setting it up; men who work with machinery, engines, and pumps, day in and day out. She continued saying that we were doing something incorrectly (it didn’t take a genius to work the thing.) After a couple of back and forths, we were still lead to believe we did something wrong. The owner eventually called and claimed that she had looked at it before leaving the shop. She also made a comment about my husband's attitude with her employee; failing to recognize that he returned the energy we were given. Ultimately we had to run someone 30 minutes out of town to purchase another and, in the end, once the machine arrived back at their shop they did, in fact, confirm the machine was clogged. The bigger issue was the tablecloths. As mentioned, we ordered 12 of the same size, same color, same material table clothes. One of them was round, confirmed by multiple people, and others were different sizes (the material seemed slightly off, but I can't confirm that.) The morning of the event we had to run around, finding items we had laying around to make up for the incorrect items. After the event, I organized them into different piles based on type and size. I took photos and video as evidence, as well as having the entire family (and friends) check to be sure I wasn’t incorrect. When I emailed Kim about this she claimed that they all came back rectangle, no rounds, but one had rounded corners which “is customary” and because of that, there was no refund available. I kindly emailed her back stating that my concerns were not properly addressed, and she ghosted me. My problem with this is I provided proof that we did not receive what we ordered. I don’t care what is or isn’t customary. The fact of the matter is we ordered 12 - 70” x 120” tablecloths of the same type, size, and material, and we received something else entirely. Rather than fix the issue, she tried to gaslight me the first time, and ignored me the second. It wouldn’t matter how many of them worked just fine; the bottom line is, we did not receive what we paid for and it caused issues on the morning of the event. Being business owners ourselves, we go above and beyond to make the customer happy; that doesn’t mean the customer is always right, but it does mean we do what we can do to correct the issue and mitigate any inconveniences. The fact that she, not only, refused to ac

I will forever use 1 stop party shop! Melissa is the sweetest and most down to earth gal I’ve ever met! She’s honest with you about everything, she helped me decide on what I wanted to rent and decor wise. It was for my wedding and had a huge selection of decor and flowers!!!! I will recommend her to anyone having a party, event etc!!!!!

The best Christmas trees you’ll find around the Lake Okeechobee!

Great family own business. Walked in tonight to get a Christmas tree and 5 young men was ready to help with any questions and load a tree up for me. Mr. Steve made sure you had the perfect tree. Thanks for another great year!

Had mostly what I needed. Prices to rent were good.

Very helpful. Knowledgeable.

Absolutely loved hiring One Stop Party Shop for our wedding photo booth. It was an amazing take away for our guests that loved having their photos taken. Thank you for making our wedding memorable.

Kim and her team are fabulous! Kim was so easy to work with and met everyone of our requests... even at the last minute! Coming from the hospitality industry..5 stars is not enough! Kim and her team are diamonds. I appreciated everything and have enormous gratitude for the excellent job they did. From first phone call until pickup. You are all the best! Thank you so much in helping us put on a great event last night!!

Kim and Co are just. . . so good. My wedding was all the better for their help, experience and OMG THE FOOD WAS SO GOOD. My guests are still raving about her potato salad. Don't hesitate to call them up to to help you out on your upcoming event!!

1 Stop Party Shop was fantastic to work with. The food was truly amazing and the presentation at the wedding was professional & beautiful. Both the food and service did not feel like your average 'wedding catering. ' It truly was very high quality food and service. The entire process was a breeze and the menu they created for us was unique and special. The team was willing and ready to accommodate all of our special requests. I would absolutely want to work with Kim & 1 Stop again!

My wedding was beyond SPECTACULAR! A dream come true for this bride! Kim is an incredibly organized coordinator that didn’t miss a single detail of our special day! 1 Stop Party Shop managed everything for our wedding- rentals (tables, chairs, linens, place settings etc..) table decorations and center pieces , bouquets/ boutonnières, bartender, flowers, catering and desserts! The service with her staff before, during, and after the wedding was exceptional! Everything was flawless! I highly recommend 1 Stop Party Shop for ALL of your event needs!

Super helpful with throwing a kids party

From the catering to the decor, 1 stop party did an amazing job! The bbq was delicious and the service was impeccable. I would highly recommend them for any event.

Great place, prices are great, owners are hometown friendly