The pretzels were burnt, hard, and old. I complained, and they told me it was the way they made them. I asked for a refund, but they denied it. They said I had to wait for a manager. I told them I'll wait, and they started saying it could take as long as it took for him to show up. They were very rude. They told me to go and complain in guest services of City Walk. I did but they can only take the feedback but they are not able to give me my money back. I ended up throwing them to the trash and loosing my money.
Scott
The staff here are some of the most friendly you will find.
Lucas Jimenez
The people at the stall were nice, but the pretzel we got there was pretty awful. The pretzel tasted stale and was pretty hard to take apart. The cheese dip we got was only warm as well, instead of hot, like it's supposed to be.
Atmosphere: 5
Food: 1
Service: 4
Andrew Dale
Great pretzels! The cashier was very friendly. They have different choices so you should explore a little. The only issue is that there is not a great seating area if you are looking to sit in the shade for a little bit.
Very disappointed I ordered 3 pretzels w 3 sauces and a sprite. The order came out to $26.xx the girl gave me 1 pretzel and 3 sauces. We waited and the girl just looked at us confused and we asked for the remaining two pretzels and drink she then said oh I only charged for pretzel and the 3 sauces. When I said that came out to $26? She said yes and I said can I get my receipt and she said no it’s already been closed. Then I said ok well I need the rest of my order and then asked for 2 pretzels and then she gave me one pretzel and only charged for me one I said I’m still waiting on the last pretzel and I said let me guess no receipt and she replied no I already closed you out again. I had to w third order and she couldn’t provide any receipts and I couldn’t resolve it and was very confused about the price discrepancy and having to make 3 separate orders and she had no care to provide a resolution and there was already a long line and then I tried to call to make a complaint and they don’t even have a number. Good pretzel poor service
Atmosphere: 1
Food: 5
Service: 1
Stephanie Jordan
They only had the hot dog wrapped pretzels, nothing else when we visited on 7/5/24. Very disappointed. I'm not sure why more pretzels were not made when they realized they were running low.
Atmosphere: 1
Food: 1
Service: 1
Sarah Shaffer
Delicious. There were not any pretzel nuggets ready
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pretzels
Sarah Miller
Delicious. There were not any pretzel nuggets ready
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pretzels, Fresh Lemonade
Moisés Fernandes
Every pretzel was burnt!!!!!!!
Food: 1
Brittany Tompkins
Staff is unfriendly. You work at Universal, if you’re not a people person don’t work here! We were the only people at the time and were not even greeted, instead they were having a conversation amongst themselves. When the girl took my order she seemed like I was bothering her by being there. I said thank you after getting my stuff and the girl didn’t even respond. Just rude. They should be fired and friendlier staff hired!
The pretzels were burnt, hard, and old. I complained, and they told me it was the way they made them.
I asked for a refund, but they denied it. They said I had to wait for a manager. I told them I'll wait, and they started saying it could take as long as it took for him to show up.
They were very rude.
They told me to go and complain in guest services of City Walk. I did but they can only take the feedback but they are not able to give me my money back.
I ended up throwing them to the trash and loosing my money.
The staff here are some of the most friendly you will find.
The people at the stall were nice, but the pretzel we got there was pretty awful. The pretzel tasted stale and was pretty hard to take apart. The cheese dip we got was only warm as well, instead of hot, like it's supposed to be.
Atmosphere: 5
Food: 1
Service: 4
Great pretzels! The cashier was very friendly. They have different choices so you should explore a little. The only issue is that there is not a great seating area if you are looking to sit in the shade for a little bit.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pretzels, Fresh Lemonade, Pretzel Nuggets
Very disappointed I ordered 3 pretzels w 3 sauces and a sprite. The order came out to $26.xx the girl gave me 1 pretzel and 3 sauces. We waited and the girl just looked at us confused and we asked for the remaining two pretzels and drink she then said oh I only charged for pretzel and the 3 sauces. When I said that came out to $26? She said yes and I said can I get my receipt and she said no it’s already been closed. Then I said ok well I need the rest of my order and then asked for 2 pretzels and then she gave me one pretzel and only charged for me one I said I’m still waiting on the last pretzel and I said let me guess no receipt and she replied no I already closed you out again. I had to w third order and she couldn’t provide any receipts and I couldn’t resolve it and was very confused about the price discrepancy and having to make 3 separate orders and she had no care to provide a resolution and there was already a long line and then I tried to call to make a complaint and they don’t even have a number. Good pretzel poor service
Atmosphere: 1
Food: 5
Service: 1
They only had the hot dog wrapped pretzels, nothing else when we visited on 7/5/24. Very disappointed. I'm not sure why more pretzels were not made when they realized they were running low.
Atmosphere: 1
Food: 1
Service: 1
Delicious. There were not any pretzel nuggets ready
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pretzels
Delicious. There were not any pretzel nuggets ready
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pretzels, Fresh Lemonade
Every pretzel was burnt!!!!!!!
Food: 1
Staff is unfriendly. You work at Universal, if you’re not a people person don’t work here! We were the only people at the time and were not even greeted, instead they were having a conversation amongst themselves. When the girl took my order she seemed like I was bothering her by being there. I said thank you after getting my stuff and the girl didn’t even respond. Just rude. They should be fired and friendlier staff hired!
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Can’t use Auntie Anne’s app rewards here, so that’s that ?♀️
Very tasty the traditional pretzel. The price is the problem. But is a good snack to buy in Universal.
Atmosphere: 5
Food: 4
Service: 3
Good service pretzels were alright. Bit busy occasionally
Good service pretzels were alright. Bit busy occasionally
As of 09.27.23 the location has re-opened.
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