I ordered a shrimp tempura roll to go. I got a terrible bout of food poisoning within 12 hours. I went back today to tell management. No one was there until 5:00. According to other reviews, I don’t appear to be the only customer who has experienced this. They should take a ServSafe class. I’m not sure what the issue is, but it ruined my sushi experience.
Atmosphere: 3
Food: 1
Service: 4
Albert Haskie
Aesthesic aside. I got mildly food poisoned from the chefs special. Not something you want when you're trying to enjoy the hotel. Wish it weren't the case.
Xavier and Tacey Amador
super expensive and not too yummy… but maybe we’re just poor. The people were nice :) We like our seafood restaurant in Wyoming better. And they’re not even near the sea……
Mubashir Mehmood
Everything was good as expected
Atmosphere: 5
Food: 5
Service: 5
David Shaffer
So hopelessly understaffed .....Was here with our large peer group and decided to eat dinner in the hotel and chose Banrai. Keep in mind everything is pretty busy when a large group comes into the hotel. I am also keenly aware that staffing in the hospitality industry is more challenging than ever before.... however ... this restaurant was not packed. There was a party of four before out party of three waiting to get seated. We waited 25 minutes in line. The manager glanced at the line numerous times but never came over and communicated anything. It was like we were INVISIBLE.Once seated our server was delightful with a great attitude but she could NOT KEEP UP. It was just her and some management help for the restaurant. The tea machine was broken so no Hot green tea. The food ended up being quite good and we were enjoying our conversation so the LONG waits for table and every speck of food did not bother us that much.Ginormous kudos to our server (unfortunately forgot her name) for being cheerful and running her butt off trying to accommodate everyone. She deserves a Bonus !!
Atmosphere: 3
Food: 4
Service: 5
Julia Boston
One word, Amazing ?. The only place to find Wagyu & Snow crab Rolls. It was an awesome experience and so delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nigiri Sushi Sashimi, Rainbow Roll
Elizabeth B
While it was good service and pretty good drinks (one alcoholic and one hot green tea), the food was mediocre in terms of taste and poor in terms of price. The edamame (appetizer) was barely this side of tasteless, the sushi was bland (spicy tuna roll and Atlantic roll), and the best part of the meal was the miso and pickled ginger. It was alright atmosphere as it was clean and neat.
Wheelchair accessibility: Ramp
Atmosphere: 3
Food: 1
Service: 4
Olvar
Sushi had no taste, Edamame was OK, miso had an odd taste I couldn't place, possibly the seaweed they used. It's sad that a place like this and the best part of the meal was the green tea. I've had warmer edamame and better flavored sushi at much 'cheaper' restaurants.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Edamame, Spicy Tuna Roll, Atlantic Roll
Bambi F
I would recommend this place anytime you're near the staff was a wonderful the sushi chef was very knowledgeable and the wagyu sushi roll was fabulous I give it a definite five stars you must try this place
dshafs
Was here with our large peer group and decided to eat dinner in the hotel and chose Banrai. Keep in mind everything is pretty busy when a large group comes into the hotel. I am also keenly aware that staffing in the hospitality industry is more challenging than ever before.... however ... this restaurant was not packed. There was a party of four before out party of three waiting to get seated. We waited 25 minutes in line. The manager glanced at the line numerous times but never came over and communicated anything. It was like we were INVISIBLE. Once seated our server was delightful with a great attitude but she could NOT KEEP UP. It was just her and some management help for the restaurant. The tea machine was broken so no Hot green tea. The food ended up being quite good and we were enjoying our conversation so the LONG waits for table and every speck of food did not bother us that much. Ginormous kudos to our server (unfortunately forgot her name) for being cheerful and running her butt off trying to accommodate everyone. She deserves a Bonus !!
Great sushi! I was really impressed with the quality of the salmon and tuna.
Atmosphere: 5
Food: 5
Service: 5
Gabriel Barrios
Servers didn't even come over and assist me. They are not making eye contact. Extremely rude.
Atmosphere: 1
Food: 4
Service: 1
Ingrid Livingston
Amazing sushi and selection!! Will definitely come back
Erin J Russell
Good service in a timely manner
Depplep
Seated to an empty restaurant, this should have told us what to expect. Hot saki machine not working. Offered cold saki, no menu for this. Just told premium and not premium. Appetizer menu very minimal. Salad, edamame and soup about it. Has the shrimp tempura roll and dynamite roll. Came out almost immediately so this tells me it was pre made. Shrimp tempura roll kinda chewy and tasteless. Dynamite not much better. Do not recommend.
I ordered a shrimp tempura roll to go. I got a terrible bout of food poisoning within 12 hours. I went back today to tell management. No one was there until 5:00. According to other reviews, I don’t appear to be the only customer who has experienced this. They should take a ServSafe class. I’m not sure what the issue is, but it ruined my sushi experience.
Atmosphere: 3
Food: 1
Service: 4
Aesthesic aside.
I got mildly food poisoned from the chefs special.
Not something you want when you're trying to enjoy the hotel.
Wish it weren't the case.
super expensive and not too yummy… but maybe we’re just poor. The people were nice :)
We like our seafood restaurant in Wyoming better. And they’re not even near the sea……
Everything was good as expected
Atmosphere: 5
Food: 5
Service: 5
So hopelessly understaffed .....Was here with our large peer group and decided to eat dinner in the hotel and chose Banrai. Keep in mind everything is pretty busy when a large group comes into the hotel. I am also keenly aware that staffing in the hospitality industry is more challenging than ever before.... however ... this restaurant was not packed. There was a party of four before out party of three waiting to get seated. We waited 25 minutes in line. The manager glanced at the line numerous times but never came over and communicated anything. It was like we were INVISIBLE.Once seated our server was delightful with a great attitude but she could NOT KEEP UP. It was just her and some management help for the restaurant. The tea machine was broken so no Hot green tea. The food ended up being quite good and we were enjoying our conversation so the LONG waits for table and every speck of food did not bother us that much.Ginormous kudos to our server (unfortunately forgot her name) for being cheerful and running her butt off trying to accommodate everyone. She deserves a Bonus !!
Atmosphere: 3
Food: 4
Service: 5
One word, Amazing ?. The only place to find Wagyu & Snow crab Rolls. It was an awesome experience and so delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nigiri Sushi Sashimi, Rainbow Roll
While it was good service and pretty good drinks (one alcoholic and one hot green tea), the food was mediocre in terms of taste and poor in terms of price. The edamame (appetizer) was barely this side of tasteless, the sushi was bland (spicy tuna roll and Atlantic roll), and the best part of the meal was the miso and pickled ginger. It was alright atmosphere as it was clean and neat.
Wheelchair accessibility: Ramp
Atmosphere: 3
Food: 1
Service: 4
Sushi had no taste, Edamame was OK, miso had an odd taste I couldn't place, possibly the seaweed they used. It's sad that a place like this and the best part of the meal was the green tea. I've had warmer edamame and better flavored sushi at much 'cheaper' restaurants.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Edamame, Spicy Tuna Roll, Atlantic Roll
I would recommend this place anytime you're near the staff was a wonderful the sushi chef was very knowledgeable and the wagyu sushi roll was fabulous I give it a definite five stars you must try this place
Was here with our large peer group and decided to eat dinner in the hotel and chose Banrai. Keep in mind everything is pretty busy when a large group comes into the hotel. I am also keenly aware that staffing in the hospitality industry is more challenging than ever before.... however ... this restaurant was not packed. There was a party of four before out party of three waiting to get seated. We waited 25 minutes in line. The manager glanced at the line numerous times but never came over and communicated anything. It was like we were INVISIBLE. Once seated our server was delightful with a great attitude but she could NOT KEEP UP. It was just her and some management help for the restaurant. The tea machine was broken so no Hot green tea. The food ended up being quite good and we were enjoying our conversation so the LONG waits for table and every speck of food did not bother us that much. Ginormous kudos to our server (unfortunately forgot her name) for being cheerful and running her butt off trying to accommodate everyone. She deserves a Bonus !!
Restaurantji Recommends
Great sushi! I was really impressed with the quality of the salmon and tuna.
Atmosphere: 5
Food: 5
Service: 5
Servers didn't even come over and assist me. They are not making eye contact. Extremely rude.
Atmosphere: 1
Food: 4
Service: 1
Amazing sushi and selection!! Will definitely come back
Good service in a timely manner
Seated to an empty restaurant, this should have told us what to expect. Hot saki machine not working. Offered cold saki, no menu for this. Just told premium and not premium. Appetizer menu very minimal. Salad, edamame and soup about it. Has the shrimp tempura roll and dynamite roll. Came out almost immediately so this tells me it was pre made. Shrimp tempura roll kinda chewy and tasteless. Dynamite not much better. Do not recommend.
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