11:40 am on a Wednesday. Super rude staff! Refused to allow use the restroom prior to ordering. Sorry I didn’t want my food sitting around unattended while I was in the restroom.
Service: 1
Daniela Gonzalez Parra
Terrible service
Atmosphere: 2
Food: 5
Service: 2
Tony Guzmán
Always great in any country
Atmosphere: 5
Food: 5
Service: 5
Daniel Blanco
Almost an hour waiting and drive tru is not working
Food: 1
Service: 1
Ez Pz
Fries were so fresh, chicken sandwich was so juicy and amazing. 11/10 thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hamburger
Andre Luis Mancini
The attendant was very uninterested! He didn't allow us to eat in the dining room. The food was cold.
Atmosphere: 3
Food: 4
Service: 1
William Simmons
Good service
Atmosphere: 5
Food: 5
Service: 5
Nilandy Hernandez
Rich...
Atmosphere: 5
Food: 5
Service: 5
Reginal Stoakley
Great people hot food quick and always right
Kid-friendliness: Very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Paula LeVance
Was a bad choice. Food not great, music really messed up (skips over and over), no ice. Counter worker very nice.
We went to the Burger King store at 5515 international drive orlando FL 32819. Initially, I had ordered 1 double whopper, 1 bacon king, large fries and a large beverage. The person who helped me didn’t seem to catch my order correctly, so I repeated it one more time before finishing the sale. Once she called our number, I noticed an extra burger on the tray, then I noticed I had been charged for an extra regular whopper. When I approached the person who helped me, that later I learned was called Unique, and explained the situation, she didn’t seem very happy to help me with this issue, but accepted the burger I returned (unopened and untouched). When I asked about a refund for the food I had not eaten, she told she’d refund the whole purchase and charge again the correct items. As the line was long, I went back to my table and ate the burger I had originally order. After the meal, I waited in line and asked her again to process the refund she had promised me before. She snapped and, out of nowhere, was extremely rude and said she wasn’t going to refund me any amount, simply because “I don’t want to”. She accused me of “causing trouble and annoying her from the start” when, in fact, she did not charge my initial order correctly. She then proceeded to yell at me, told me to come back tomorrow to talk to her boss. I was in shock, and when I asked (more than once) why she would not reimburse me, she yelled several times that it was because she didn’t want to. I later found out by a coworker that she was the manager on duty for that day shift. She was extremely unprofessional, disrespectful and aggressive. I decided to call the police because I felt attacked and extremely uncomfortable in this situation and, even though the amount was not substantial, I didn’t think it was fair to pay for an item I had not eaten. The officers were extremely helpful and talked to her without my presence. She lied to them, saying she had already processed a refund and I was asking for a second refund. That never happened. Until this very moment, I have not been refunded for the burger amount. The experience with customer service in general was horrible: she was aggressive, all other employees refused to give us any information or help, there were several empty and dirty tables, the store was dirty and all employees were very unfriendly and seemed to hate their shift. It was an extremely unpleasant experience. I would like to make you aware of this incident which, as I’ve heard, it is not the first one concerning this location. I appreciate your time. (I have the receipt) Lilian and Rafaela
Catalina Mentor Omont
Excellent place to enjoy a rich and fresh Whopper with your loved ones
❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Katalina
Excellent attention from Shelandie.
Atmosphere: 5
Food: 5
Service: 5
catalina mentor
The service in this place is super good. And the food is fresh.
11:40 am on a Wednesday. Super rude staff! Refused to allow use the restroom prior to ordering. Sorry I didn’t want my food sitting around unattended while I was in the restroom.
Service: 1
Terrible service
Atmosphere: 2
Food: 5
Service: 2
Always great in any country
Atmosphere: 5
Food: 5
Service: 5
Almost an hour waiting and drive tru is not working
Food: 1
Service: 1
Fries were so fresh, chicken sandwich was so juicy and amazing. 11/10 thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hamburger
The attendant was very uninterested! He didn't allow us to eat in the dining room. The food was cold.
Atmosphere: 3
Food: 4
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Rich...
Atmosphere: 5
Food: 5
Service: 5
Great people hot food quick and always right
Kid-friendliness: Very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Was a bad choice. Food not great, music really messed up (skips over and over), no ice. Counter worker very nice.
Atmosphere: 2
Food: 2
Service: 4
Restaurantji Recommends
We went to the Burger King store at 5515 international drive orlando FL 32819. Initially, I had ordered 1 double whopper, 1 bacon king, large fries and a large beverage. The person who helped me didn’t seem to catch my order correctly, so I repeated it one more time before finishing the sale. Once she called our number, I noticed an extra burger on the tray, then I noticed I had been charged for an extra regular whopper. When I approached the person who helped me, that later I learned was called Unique, and explained the situation, she didn’t seem very happy to help me with this issue, but accepted the burger I returned (unopened and untouched). When I asked about a refund for the food I had not eaten, she told she’d refund the whole purchase and charge again the correct items. As the line was long, I went back to my table and ate the burger I had originally order. After the meal, I waited in line and asked her again to process the refund she had promised me before. She snapped and, out of nowhere, was extremely rude and said she wasn’t going to refund me any amount, simply because “I don’t want to”. She accused me of “causing trouble and annoying her from the start” when, in fact, she did not charge my initial order correctly. She then proceeded to yell at me, told me to come back tomorrow to talk to her boss. I was in shock, and when I asked (more than once) why she would not reimburse me, she yelled several times that it was because she didn’t want to. I later found out by a coworker that she was the manager on duty for that day shift. She was extremely unprofessional, disrespectful and aggressive. I decided to call the police because I felt attacked and extremely uncomfortable in this situation and, even though the amount was not substantial, I didn’t think it was fair to pay for an item I had not eaten. The officers were extremely helpful and talked to her without my presence. She lied to them, saying she had already processed a refund and I was asking for a second refund. That never happened. Until this very moment, I have not been refunded for the burger amount. The experience with customer service in general was horrible: she was aggressive, all other employees refused to give us any information or help, there were several empty and dirty tables, the store was dirty and all employees were very unfriendly and seemed to hate their shift. It was an extremely unpleasant experience. I would like to make you aware of this incident which, as I’ve heard, it is not the first one concerning this location. I appreciate your time. (I have the receipt) Lilian and Rafaela
Excellent place to enjoy a rich and fresh Whopper with your loved ones
❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Excellent attention from Shelandie.
Atmosphere: 5
Food: 5
Service: 5
The service in this place is super good.
And the food is fresh.
Atmosphere: 5
Food: 5
Service: 5
Took really long for them to get my food
Atmosphere: 3
Food: 5
Service: 2
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